8.8
Spot Score
Issuetrak Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2Starts from $69 / User / Month
Pfizer
Dollar Tree
Somero
Auburn University
Girl ScoutsTrusted by many companies including Pfizer
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Issuetrak?
Issuetrak is a web-based help desk application that enables organizations to track, manage, and report all customer requests coming into one central location. Manage requests from inception to closure, prioritize the need of each request, assign tasks to users based on issue priority or complexity, provide instant access to status updates, check order statuses, identify patterns within requests, generate reports for management review, and much more.
Pricing
Starts from $69 / User / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Platform
Web-based — no mobile app
Installed - Windows
Installed - Mac
Issuetrak Software Demo
Issuetrak was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Issuetrak
- Team types
- Freelancers / Consultants, Large Enterprises
Why teams choose Issuetrak
Centralizes all customer requests for easy management.
Prioritization helps teams focus on urgent issues.
Comprehensive reporting aids in performance analysis.
Is Issuetrak right for you?
What buyers should know before shortlisting Issuetrak
Issuetrak is a robust help desk application that centralizes customer requests and offers extensive management capabilities. Its focus on prioritization and reporting makes it suitable for organizations with complex support needs.
Issuetrak pros and cons
- Issuetrak pros
Centralizes all customer requests for easy management.
Prioritization helps teams focus on urgent issues.
Comprehensive reporting aids in performance analysis.
- Issuetrak cons
Setup can be complex and time-consuming.
May be too advanced for smaller teams.
Ready to try it?
Get started with Issuetrak
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Issuetrak side-by-side with top Help Desk Software alternatives.
What is the pricing of Issuetrak?
Issuetrak Pricing Plans
On-Premise
$998
One-Time Payment
24/7 phone, chat, and email support
Unlimited issues
Multi-channel issue submission
Mass issue handling
Issue automations and workflows
Show more +
Cloud
$69
/User/Month
Includes features of On-Premise plan, plus
Automatic updates
Enhanced security
Guaranteed uptime
Guaranteed performance
Show more +
Cloud+
Includes features of Cloud plan, plus
Dedicated server
Dedicated hosting for private cloud services
Domain and IP restrictions
Choose your data center based on geographic location
Show more +
Issuetrak reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 69 reviews, with strong overall satisfaction.
What buyers like
- Centralized request management
- Task assignment based on priority
- Instant status updates
Common complaints
- Complex setup process
- Steeper learning curve
- Limited customization
What users are saying
A
Ada
12/04/21
The customer support is outstanding
PROS & CONS What are the best aspects of this product? The support team is great and the agents are fast, professional, and courteous. They make me ...
Read more
P
Pearl
12/03/21
Easy to set up and use
PROS & CONS What are the best aspects of this product? Issuetrak is easy to set up and use. The upgrades are straightforward. The tech support is ...
Read more
M
Mitchell
11/26/21
Simple yet packed with features
PROS & CONS What are the best aspects of this product? Issuetrak’s REST based API helps us to use our own app’s interface to create tickets inside ...
Read more
S
Sherri
09/06/21
The app is easy to configure and use
PROS & CONS What are the best aspects of this product? Issuetrak is easy to configure and ease. The learning curve is short and we could easily set ...
Read more
T
Tracy
06/27/21
Robust yet intuitive app
PROS & CONS What are the best aspects of this product? The app is powerful yet intuitive. It offers a comprehensive set of tracking features as well ...
Read more
C
Claude
05/25/21
Flexible application
PROS & CONS What are the best aspects of this product? Issuetrak offers me the flexibility to use the features I need. The pricing is scalable and ...
Read more
What are the features of Issuetrak?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Issuetrak security and data handling
Key compliance certifications and security features for IT and security teams evaluating Issuetrak.
Certifications
Developer & data
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9.7
Very Good
Issuetrak Customers
Pfizer
Dollar Tree
Somero
Auburn University
Girl Scouts
Vigor Industrial
Anderson Power Products
Bellisio Food
JoyGlobal
NECO
Issuetrak Support Options
Frequently Asked Questions About Issuetrak
Common questions buyers ask before choosing Issuetrak.
Issuetrak is a Help Desk Software. Issuetrak offers Incident Management, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding and many more functionalities.
Buyers commonly note the following limitations of Issuetrak: Setup can be complex and time-consuming.; May be too advanced for smaller teams..
Some top alternatives to Issuetrak includes Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk and BoldDesk.
Issuetrak offers One-time license, Subscription, Quotation Based pricing models
The starting price of Issuetrak is $69/User/Month
Ready to try it?
Get started with Issuetrak
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].