8.8
Spot Score
Faveo HELPDESK Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
Starts from $1,382 / One-Time Payment, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Faveo HELPDESK?
Faveo's Help Desk Software is designed to help IT Managers and Administrators provide exceptional Support to their customers. The Faveo Help Desk tool places the user in direct contact with one individual for Live Chat, email support, personalized email alerts, Ask a Question tools, Ticket Management, Customer Self-Service options via phone or web. As an added bonus, Send Team Leaders or Managers electronic notification . Features : Fast Email Ticket Management.
Pricing
Starts from $1,382 / One-Time Payment
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Faveo HELPDESK Software Demo
Faveo HELPDESK was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Faveo HELPDESK
- Team types
- Freelancers / Consultants, Large Enterprises
Why teams choose Faveo HELPDESK
Strong focus on direct customer support.
Quick email ticket management process.
User-friendly interface for IT managers.
Is Faveo HELPDESK right for you?
What buyers should know before shortlisting Faveo HELPDESK
Faveo HELPDESK is designed for IT managers seeking to streamline customer support. Its focus on direct communication and personalized alerts enhances user experience, though it may lack some advanced features.
Faveo HELPDESK pros and cons
- Faveo HELPDESK pros
Strong focus on direct customer support.
Quick email ticket management process.
User-friendly interface for IT managers.
- Faveo HELPDESK cons
May not integrate well with other tools.
Limited advanced features for larger teams.
Ready to try it?
Get started with Faveo HELPDESK
Try the free plan and upgrade when ready.
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Compare Faveo HELPDESK side-by-side with top Help Desk Software alternatives.
What is the pricing of Faveo HELPDESK?
Faveo HELPDESK Pricing Plans
Freelancer (Helpdesk - Perpetual)
Limited time offer
Use on one domain/site
Advance Features
2 Agents
API documentation
Show more +
Startup (Helpdesk - Perpetual)
$691
One-Time Payment
Use on one domain/site
Advance Features
5 Agents
1 Year free support & software updates
Plugins Multi platform integration
Show more +
SME (Helpdesk - Perpetual)
$1,382
One-Time Payment
Use on one domain/site
Advance Features
10 Agents
1 Year free support & software updates
Plugins Multi platform integration
Show more +
Enterprise (Helpdesk - Perpetual)
Use on one domain/site
Advance Features
Unlimited Agents
Source Code
1 Year free support & software updates
Show more +
Faveo HELPDESK reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 12 reviews, with strong overall satisfaction.
What buyers like
- Direct customer interaction
- Personalized email alerts
- Self-service options
Common complaints
- Limited integrations
- User interface could be improved
- May lack advanced features
What users are saying
TM
toni m
12/21/22
"Easy and complete software"
What do you like best about Faveo Help Desk? Easy to use software and quick support from FAVEO. What do you dislike about Faveo Help Desk? Faveo is a ...
Read more
MS
Mohamed s
09/16/22
"Excellent Platform for the Completely Managing the Customers"
What do you like best about Faveo Help Desk? Faveo Help desk is very user friendly to handle the client, and monitoring agents. Fully automated ...
Read more
RM
Raffaele Mormile
06/20/22
The definitive choice
We were looking for a cheap and complete helpdesk tool when we catch a lot of prizes assigned to this software. We gave it a chance. Today, after 3 ...
Read more
AM
Andres M
06/16/22
"Perfect solution for your help desk requirements!"
What do you like best about Faveo Help Desk? Great platform, good support and easy to customized. Based on Laravel framework and robust technologies ...
Read more
JM
Jayashree Modak
01/31/22
User friendly customer support software for enterprise business
Helps us to manage our internal workflow as well as customer queries smoothly. Faveo gives unlimited agent access support and the renewal charge of ...
Read more
HS
Horatio S
12/13/21
"Great support from Snowber"
What do you like best about Faveo Help Desk? The FAVEO product is very user-friendly and easy to ensure your support staff can handle incoming ...
Read more
What are the features of Faveo HELPDESK?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
Your customers and agents can meet in the forum and help each other solve problems. Every forum post is converted to a ticket. Your customer…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Faveo HELPDESK security and data handling
Key compliance certifications and security features for IT and security teams evaluating Faveo HELPDESK.
Certifications
Developer & data
Alternatives to Faveo HELPDESK
Recommended
Efficient support for all your ...
9.7
Very Good
Faveo HELPDESK Support Options
Frequently Asked Questions About Faveo HELPDESK
Common questions buyers ask before choosing Faveo HELPDESK.
Faveo HELPDESK is a Help Desk Software. Faveo HELPDESK offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding and many more functionalities.
Buyers commonly note the following limitations of Faveo HELPDESK: May not integrate well with other tools.; Limited advanced features for larger teams.; User interface may feel outdated..
Some top alternatives to Faveo HELPDESK includes Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk and BoldDesk.
Faveo HELPDESK offers Freemium, One-time license, Subscription pricing models
The starting price of Faveo HELPDESK is $1,382One-Time Payment
Ready to try it?
Get started with Faveo HELPDESK
Get started with the free plan — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].