Atera

Streamline customer support with Atera's ticket tracking.

4.6

(601)

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Starts from $129/user/month when monthly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is Atera?

Affiliate Disclosure

Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's intuitive design helps agents spend more time solving tickets, while protecting their time by enforcing self-service policies on customers. Add-ons like Project Management and Time Tracking enable to eliminate paper time sheets while increasing team visibility across all support activities.

Pricing

Starts from $129/user/month when monthly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Atera software demo

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Atera Features

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Features Score:

Billing and Invoicing

Self Service Portal

Leave Tracking (Vacation)

Customizable Invoices

Invoice History

Project Billing

Time & Expense Tracking

Reporting (Analytics)

Task Assigning

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Multi-Channel Communication

Incident Management

Call Monitoring

Queue Management (Calls)

Agent Scheduling

Customizable Branding

Billable & Non-billable Hours

Reporting and Analysis

AI based Chatbots

AI Assistant

Atera Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Atera Pricing

Starts from $129/user/month when monthly

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Pro

$159

/user/month

Remote management automations & scripting
Windows support
Remote monitoring and alerts
Patch management
Remote access using Splashtop (up to 2 concurrent sessions)

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Growth

$209

/user/month

All the magnitude of Pro
Mac and Linux support
Remote access using AnyDesk
Splashtop concurrent sessions (unlimited)
Custom support addresses (up to 10 )

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Power

$249

/user/month

All the power of Growth
Custom analytics
Custom support addresses (unlimited)
Custom asset types (up to 20)
File transfer (up to 50GB per month)

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Superpower

Custom

All the vastness of Power
Single sign-on (SSO)
Azure AD continuous sync
Private software repository
Custom domain SSL for Customer Portal

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Explore in-depth pricing

Screenshots of the Atera Pricing Page

Disclaimer: Pricing information for Atera is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Atera

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Atera Reviews & Ratings

4.6

Excellent

Based on 601 ratings & 277 reviews

Rating Distribution

Excellent

(246)

Very Good

(27)

Good

(2)

Poor

(1)

Terible

(1)

User Review

Adam V

01/31/24

5 out of 5

"Checks all the boxes for a great price"

What do you like best about Atera? It is most helpful that Atera is an All-In-One suite of RMM, ticketing, and automation. What do you dislike about ...

Anonymous User

01/11/24

5 out of 5

"One of the easiest RRM tools to start using day one"

What do you like best about Atera? The ease of deployment, right out of the box monitoring without complicated configurations. Ability to complete ...

Samuel. G

01/09/24

5 out of 5

"Amazing RMM Toolkit"

What do you like best about Atera? Through the features that Atera has it enables me to be able to remotely monitor projects. It is easy to use and ...

Dominique R

01/05/24

5 out of 5

"Great RMM with tons of extra functionality"

What do you like best about Atera? Atera is much more than an RMM. I like that it offers additional functionality like a knowledge base, script ...

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Atera Customers

Sodexo

Domino's

TGI Fridays

Lush

Reimax

Georgia Tech

FUJITEC

Leeds United Football Club

Trapp Technology

Nordlo

Cloudscape

Systemagic

Atera Integrations

View all integrations

Atera Support

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Tel Aviv, Israel

Reach out to Atera Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Atera is a Help Desk Software. Atera offers Incident Management, Multi-Channel Communication, Document Storage, Customizable Branding, Ticket Management and many more functionalities.

Some top alternatives to Atera includes Zendesk Support, Zoho Desk, Tidio Helpdesk, ConnectWise Control and NinjaOne (NinjaRMM).

Yes, Atera provides API.

Yes, Atera provides a mobile app.

Atera is located in Tel Aviv, Israel

Atera offers Free Trial, Subscription pricing models

Yes, Atera can integrate with Quickbooks, Xero, Freshbooks, TeamViewer and many more.You can find more integration for Atera here

The starting price of Atera is $129/user/month when monthly

Researched by Rajat Gupta