Your customers and agents can meet in the forum and help each other solve problems. Every forum post is converted to a ticket. Your customer service professional will save time by using forum. Customers can simply assist one another by responding to questions. Tips and tricks, ideas, solved difficulties and issues, and much more can be found in forums. Every customer must sign in before they may answer or ask a question. Businesses utilize forums to interact with users that visit their support site. Users can share tips and ideas, help others out, and voice their opinions about your product or service by participating in community forums.