Compare Atera vs Syncro vs ManageEngine

Overview

Key features

Pricing

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User reviews

Integratons

Media & Screenshots

Alternatives

	Atera (277) Get Quote Get Quote	Syncro (120) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's ... Read More	Syncro is the MSP Platform of the Future, providing a comprehensive all-in-one solution that lets you manage and expand your business. Enjoy reduced overhead, administration processes, ... Read More
Entry Level Pricing	Starts from $129 , monthly	Starts from $129 , yearly
Free Trial Availability	Get Free Trial	Get Free Trial
User Ratings	4.6 (601)	4.9 (88)
	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	48 Features	32 Features
Unique Features
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Pricing

Pricing Option
Starting From	$129 , monthly	$129 , yearly
Pricing Plans	Pro $159 /user/month Get Started Remote management automations & scripting Windows support Remote monitoring and alerts Show more + Growth $209 /user/month Get Started All the magnitude of Pro Mac and Linux support Remote access using AnyDesk Show more + Power $249 /user/month Get Started All the power of Growth Custom analytics Custom support addresses (unlimited) Show more + Browse all pricing plans	Core Plan $139 /user/month Get Started Fully integrated RMM & PSA Unlimited RMM agents for Windows & Mac devices Powerful scripting engine Show more + Team Plan $189 /user/month Get Started Entra ID Advanced Ticket Creation Automation & Assignments Expanded Splashtop Features Show more +
Pricing Page
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Other Details

Organization Types supported	Small Business Medium Business Large Enterprises Individuals	Small Business Medium Business Large Enterprises Individuals
Platforms Supported	Browser Based (Cloud) Installed - Windows Installed - Mac Mobile - Android Mobile - iOS Browser Based (Cloud)	Browser Based (Cloud) Installed - Windows Installed - Mac Mobile - Android Mobile - iOS Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.6 (based on 601 reviews)	4.9 (based on 88 reviews)
Rating Distribution	Excellent 246 Very Good 27 Good 2 Poor 1 Terible 1	Excellent 87 Very Good 33 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and ...Read more	No Expert ai Review available for the product
Pros and Cons	Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity. The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume. With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility. Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks. Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards. Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Customers

Customers	Sodexo Domino's TGI Fridays	No Customers information available.

Media and Screenshots

Screenshots	7 Screenshots	5 Screenshots
Videos	3 Videos	3 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	ManageEngine Naverisk RMM & PSA Atera 4.6

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Atera and Syncro offer a Free Trial.

Atera is designed for Large Enterprises, Medium Business and Small Business.

Syncro is designed for Freelancers, Large Enterprises and Medium Business.

The starting price for both Atera and Syncro begins at $129/user/month when monthly.

Some top alternatives to Atera includes Zendesk Support, Zoho Desk, Tidio Helpdesk, ConnectWise Control, Freshservice, ManageEngine ServiceDesk Plus, ManageEngine Desktop Central, Freshdesk, Motadata HelpDesk, HelpDesk, Jitbit Helpdesk, Syncro, ManageEngine OpManager MSP, Datto RMM, ConnectWise Automate and NinjaOne (NinjaRMM).

Some top alternatives to Syncro includes ManageEngine, Naverisk RMM & PSA, Atera, N-able MSP Manager, SuperOps PSA Software, Computicate PSA, SuperOps RMM, Datto RMM, NinjaOne (NinjaRMM) and ITarian RMM.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Atera vs Syncro vs ManageEngine

Atera

Syncro

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

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User Reviews

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure