Atera vs ManageEngine ServiceDesk Plus Comparison
Atera
Starting at $129 /user/month
- Free Trial
- Large Enterprises
- Medium Business
Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's intuitive design helps agents sp…
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
Atera leads on user satisfaction with a 4.8-star rating across 327 reviews.
Atera vs ManageEngine ServiceDesk Plus — at a glance
| Feature | Atera | ManageEngine ServiceDesk Plus |
|---|---|---|
| Rating | 4.8 / 5 | 4.3 / 5 |
| Reviews | 327 | 152 |
| Starting price | $129 /user/month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Installed - Windows |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | GDPR | HIPAA, GDPR |
| Data residency | US | US |
Key differences between Atera and ManageEngine ServiceDesk Plus
- Pricing: Atera starts at $129 /user/month. ManageEngine ServiceDesk Plus pricing is not publicly listed.
- User satisfaction: Atera scores higher with a 4.8-star average.
- Deployment: Atera supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows.
Atera vs ManageEngine ServiceDesk Plus — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Atera typically suits Large Enterprises and Medium Business. ManageEngine ServiceDesk Plus tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's ... Read More about Atera | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 1 to 100 employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined IT Management: Atera empowers your team to manage all aspects of IT operations from a single platform, allowing us to focus on strategic initiatives rather than getting bogged down in administrative tasks.
- Real-Time Monitoring: With Atera's robust monitoring tools, you can proactively identify and resolve issues before they escalate, ensuring your systems run smoothly and minimizing downtime for your organization.
- Flexible Pricing Model: We appreciate that Atera’s pricing structure is designed with scalability in mind. Whether you're a small business or an expanding enterprise, it adjusts to your needs without compromising functionality.
No key benefits available yet.
Best fit
- 1 to 100 employees
- IT services, managed service providers (MSPs), cybersecurity, and software development
- IT Managers, System Administrators, Help Desk Technicians, and Network Engineers
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Users may seek alternatives to Atera if they require more customizable features tailored to specific business needs, allowing for a better fit with unique workflows and processes.
- Some businesses might find Atera's pricing structure less competitive compared to other solutions, prompting them to explore options that offer better value for their budget and requirements.
- Companies looking for enhanced customer support or training resources might consider alternatives that provide more robust onboarding assistance and ongoing help for users.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Atera and ManageEngine ServiceDesk Plus Compare on Features?
Total Features | 48 Features | 6 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Atera and ManageEngine ServiceDesk Plus on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | — | ✓ Yes |
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GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Atera User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 287 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Sodexo  Domino's  TGI Fridays |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 |
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Media and Screenshots
Screenshots |  7 Screenshots |  16 Screenshots |
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Videos |  3 Videos |  3 Videos |
Top Alternatives to Atera and ManageEngine ServiceDesk Plus in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Atera or ManageEngine ServiceDesk Plus?
- Atera edges out the other on user ratings (4.8 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Atera and ManageEngine ServiceDesk Plus offer a free trial?
- Yes, both Atera and ManageEngine ServiceDesk Plus offer a free trial.
- What is the starting price of Atera vs ManageEngine ServiceDesk Plus?
- Atera starts at $129 /user/month. ManageEngine ServiceDesk Plus starts at Contact for pricing.
- What are the top alternatives to Atera?
- Top alternatives to Atera include Zoho Desk, ConnectWise Control, Freshservice, ManageEngine ServiceDesk Plus, ManageEngine Desktop Central.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.