NinjaOne Review: Is It The Right Remote Monitoring and Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Starts from $1.50 / user / month when monthly
SiriusXM
Nissan
Time
Nvidia
AcluTrusted by teams including SiriusXM
Integrates with
ConnectWise Control
Accelo
PROMYS
OktaOverview
Pricing
Features
Buyer feedback
Alternatives
Integrations
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is NinjaOne?
NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform simplifies endpoint management, patching, and visibility for environments at any scale. It is proven to increase productivity, reduce security risk, and lower costs. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.
Pricing
Starts from $1.50 / user / month when monthly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
NinjaOne Software Demo
NinjaOne was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider NinjaOne
- Use cases
- IT Services and Managed Service Providers (MSPs), Healthcare organizations, Education institutions
- Team types
- IT Managers, Systems Administrators
- Company size
- 1-500 employees, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose NinjaOne
Streamlined endpoint and IT infrastructure management from a single dashboard
Effective automation of routine and complex IT tasks reducing manual workload
Proactive real-time monitoring and alerting to minimize downtime
Is NinjaOne right for you?
Best for scalable, automated endpoint management in SMB and MSP environments.
Choose NinjaOne if
- You need streamlined endpoint and IT infrastructure management from one dashboard.
- You want effective automation to reduce manual IT workload and increase productivity.
- You value free, unlimited onboarding, training, and customer support.
Consider alternatives if
- Your environment relies heavily on Linux infrastructure requiring deep platform support.
- You require extensive integrations with a wide variety of third-party software.
What buyers should know before shortlisting NinjaOne
NinjaOne's strength lies in remote monitoring and asset management for IT teams managing mixed Windows and Mac environments. In demos, verify native Linux support—the platform has limited built-in Linux monitoring compared to competitors, requiring workarounds or third-party agents for Linux servers.
Mobile app functionality is also constrained; if field technicians need full ticket management on phones, test this thoroughly before committing. The learning curve is real for new admins setting up automation rules and custom dashboards.
Budget 2–3 weeks for your team to reach proficiency. Check integration requirements carefully: NinjaOne connects well to major ticketing systems (ConnectWise, Autotask, Jira), but if you use niche or legacy tools, confirm API availability before purchase.
Pricing scales with device count and add-ons (patch management, threat detection). Request a detailed quote that breaks out per-device costs and optional modules—some customers report surprise costs when adding monitoring for printers or IoT devices.
Ask the sales team whether your planned device count qualifies for volume discounts. Customer support is responsive, and the platform receives regular updates.
However, occasional bugs in new releases are documented in user forums. If stability is critical, wait one release cycle before upgrading major versions, or test in a staging environment first.
NinjaOne pros and cons
- NinjaOne pros
Streamlined endpoint and IT infrastructure management from a single dashboard
Effective automation of routine and complex IT tasks reducing manual workload
Proactive real-time monitoring and alerting to minimize downtime
- NinjaOne cons
Steep learning curve for mastering the platform’s comprehensive features
Limited Linux resource support restricting full platform utilization
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Get started with NinjaOne
Start your free trial — no credit card required.
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NinjaOne Pricing Plans
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NinjaOne reviews and ratings
Buyer sentiment
Overall, users express high satisfaction with NinjaOne’s ease of use, automation capabilities, and customer support, while noting some challenges with Linux support and update reliability.
What buyers like
- Ease of use
- Automation and task streamlining
- Customer support and onboarding
Common complaints
- Limited Linux support
- Issues with software updates and deployments
Are you using NinjaOne?
What users are saying
M“
Martin “Smart Mart” Denyer
11/20/24
Sales Team were very eager and happy…
Sales Team were very eager and happy for me to join, and speaking with technical staff has always been pleasant and helpful, however It is a real ...
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JM
Jeremy M
02/20/24
"The Best Remote Tools I have Ever Used"
What do you like best about NinjaOne (formerly NinjaRMM)? The integrations and community that come together to streamline work are a lifesaver. ...
Read more
AU
Anonymous User
02/16/24
"Works well, but steep learning curve"
What do you like best about NinjaOne (formerly NinjaRMM)? The teamviewer integration works well The uninstall feature works pretty well They are ...
Read more
AU
Anonymous User
02/16/24
"So far the software does what it states it can do, so gooood!"
What do you like best about NinjaOne (formerly NinjaRMM)? The interface, the ease of use and the many features included, Support has also been ...
Read more
AL
Adam L
02/16/24
"Transforming, Time Saving, & Thorough!"
What do you like best about NinjaOne (formerly NinjaRMM)? Easy to Deploy and implement from startup, and gives super detailed information. It saves us ...
Read more
AU
Anonymous User
02/15/24
"Smooth Onboarding - Product is performing as advertised"
What do you like best about NinjaOne (formerly NinjaRMM)? The ability to restrict uninstall capabilities and detecting duplicate serials is very nice ...
Read more
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What are the features of NinjaOne?
API monitoring is a vital feature in software development that helps users keep track of their application programming interfaces (APIs). It…
The access control structure is a crucial characteristic that distinguishes a digital asset management system from other storage systems. Yo…
Activity management is a method of keeping track of employee duties in an organization. The data in operation is a valuable source of inform…
The Alerts feature of NinjaOne lets you get real-time notifications for various system events and potential issues. By configuring alerts fo…
An audit trail is a step-by-step sequential record that offers evidence of a financial transaction's documented history back to its source.…
Authentication is a crucial feature of modern software that enables users to securely access and use various applications and resources. It…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
Automated scheduling is a type of AI that specializes in scheduling multiple assignments for a single or several users while adhering to a s…
Bandwidth monitoring is a software feature that enables users to track and analyze their network's data usage. It allows organizations and i…
Few people have mastered the ability to organize their calendars. It is the practice of optimizing your calendar by combining priority manag…
Collaboration has received a lot of attention in the marketing world recently. It's taking off in a big way but still has many questions sur…
Compliance. It’s a daunting task for most compliance administrators. It’s also one of the most important components as to why you are regula…
NinjaOne's Configuration Management feature lets administrators manage device configurations across the network systematically. By confirmin…
Material management is the end-to-end acquiring, designing, processing, and distributing of content. It is a set of methods and technologies…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
Customizable templates allow you to customize the template structure and information to meet the demands of your project, allowing you to cr…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
NinjaOne's Diagnostic Tools let IT professionals run complete system checks and assessments. These tools identify hardware failures, softwar…
A system or process for capturing, tracking and storing electronic documents such as PDFs, word processing files, and digital photographs of…
Drag and drop allows users to choose an object or a portion of text and move it to the desired location by dragging or "dropping" it. It can…
Endpoint monitoring is a software feature that allows businesses to keep track of all devices connected to their network. This includes comp…
File sharing is defined as the act of sharing or providing access to digital information or resources such as documents, multimedia (audio/v…
File transfer refers to the process of transferring or sharing electronic data between devices or systems. This feature allows users to send…
The IP Address Monitoring feature provides visibility into IP address usage across the network. By tracking active IP addresses and identify…
NinjaOne's IT Asset Management feature lets businesses track all hardware and software assets throughout their lifecycle. By maintaining an…
The process of procuring, maintaining, utilizing, and distributing a company's inventory is referred to as inventory management. This compri…
Inventory management includes keeping track of product levels and accurately entering and exiting stock from the system. Maintaining current…
With Mobile App Monitoring, organizations can track the performance of applications running on mobile devices within their network. This fea…
Monitoring is a crucial feature of software applications that allows users to track and analyze the performance of their systems and applica…
Patch management is an essential software feature that allows for the timely and efficient installation of software updates, also known as p…
The Policy Management feature lets organizations create, implement, and enforce IT policies across their networks. This maintains compliance…
NinjaOne's Remote Access feature lets IT professionals connect to devices from anywhere at any time. This capability is important for remote…
Remote control refers to a feature in software that allows users to access and control their devices from a distance. This means that a user…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
NinjaOne's Resource Management feature gives IT teams a complete view of all resources within their network. By tracking hardware and softwa…
NinjaOne's Screen Sharing feature lets technicians view and interact with a user's screen in real-time. This capability is very useful for t…
The Security Management feature centralizes security protocols across devices within the organization's network. It allows for regular updat…
NinjaOne’s Server Monitoring feature continuously tracks server performance metrics such as CPU usage, memory load, and disk space availabil…
Storage management refers to the process of organizing, storing, and retrieving data and files in a systematic manner. It is a crucial aspec…
The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all p…
Uptime monitoring is an essential software feature that allows businesses to track and measure the availability of their website, server, or…
Vendor Management is a crucial aspect of any business, regardless of its size or industry. It refers to the process of managing vendors or t…
Web Traffic Reporting is a software feature that provides detailed insights into the traffic generated on a website. This feature is especia…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
NinjaOne security and data handling
Key compliance certifications and security features for IT and security teams evaluating NinjaOne.
Certifications
Security features
Developer & data
Alternatives to NinjaOne
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Why buyers keep looking beyond NinjaOne
Users may seek alternatives due to specific feature gaps in NinjaOne, such as advanced reporting capabilities or integration with niche applications that are crucial for their IT management needs.
Cost considerations often drive users to explore alternatives, particularly if they find more affordable solutions that still meet their requirements without compromising on essential functionality.
Some organizations might require greater customization options that allow for tailored workflows and processes, which may not be fully supported by NinjaOne’s more standardized approach.
The need for enhanced customer support or training resources can lead users to consider other platforms that offer more robust onboarding assistance and responsive service teams.
Companies experiencing scalability issues with NinjaOne may look for alternatives that better accommodate their growing IT infrastructure and provide seamless management across larger environments.
NinjaOne Integrations
NinjaOne Customers
SiriusXM
Nissan
Time
Nvidia
Aclu
Mizuno
PGA Tour
Pabst
USA Swimming
A24
theTradeDesk
NinjaOne Support Options
Frequently Asked Questions About NinjaOne
Common questions buyers ask before choosing NinjaOne.
NinjaOne is a Remote Monitoring and Management Software. NinjaOne offers Resource Management, Alerts, Screen Sharing, Diagnostic Tools, File Transfer and many more functionalities.
NinjaOne is a strong fit if: You need streamlined endpoint and IT infrastructure management from one dashboard.; You want effective automation to reduce manual IT workload and increase productivity.. Consider alternatives if: Your environment relies heavily on Linux infrastructure requiring deep platform support.; You require extensive integrations with a wide variety of third-party software..
Buyers commonly note the following limitations of NinjaOne: Steep learning curve for mastering the platform’s comprehensive features; Limited Linux resource support restricting full platform utilization; Occasional issues with software updates and deployments requiring manual fixes.
Some top alternatives to NinjaOne includes ManageEngine RMM Central, SolarWinds RMM, Naverisk RMM & PSA, Studio Ninja and ITarian RMM.
NinjaOne offers Free Trial, Quotation Based pricing models
Yes, NinjaOne can integrate with ConnectWise Control, Accelo, PROMYS, Okta and many more.You can find more integration for NinjaOne here
The starting price of NinjaOne is $1.50/user/month when monthly
Ready to try it?
Get started with NinjaOne
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].