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What does 'Knowledge Base' mean?

A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting instructions. Its goal is to make it simple for people to solve difficulties without asking for assistance. Knowledge bases result from a process known as "knowledge management" that collects and organizes all of that data in a meaningful manner. External or internal audiences can both benefit from knowledge bases. An appliance manufacturer, for example, might keep maintenance instructions in a customer-facing knowledge base and an internal knowledge base where personnel can learn about company policies.

Software with Knowledge Base functionality

ProductFree TrialStarting PriceSpot ScoreRatingActions
RepairShopr - Auto Repair Software
RepairShopr
-9.84.5Visit Website
SysAid - Help Desk Software
SysAid
-9.84.5Visit Website
LiveAgent - Help Desk Software
LiveAgent

$15,

9.84.7Visit Website
Help Scout - Help Desk Software
Help Scout

$20, Billed Yearly

9.74.4Visit Website
Zoho Desk - Help Desk Software
Zoho Desk

$14, Billed Yearly

9.74.4Visit Website
Gorgias - Help Desk Software
Gorgias

$10,

9.64.3Visit Website
Salesforce Service Cloud - Help Desk Software
Salesforce Service Cloud

$25,

9.64.6Visit Website
osTicket - Help Desk Software
osTicket

$9,

9.64.3Visit Website
TeamSupport - Help Desk Software
TeamSupport
-9.64.4Visit Website
Jitbit Helpdesk - Help Desk Software
Jitbit Helpdesk

$24.92, Billed Yearly

9.54.4Visit Website
Freshdesk - Help Desk Software
Freshdesk

$15, Billed Yearly

9.54Visit Website
HelpDesk - Help Desk Software
HelpDesk

$29, Billed Yearly

9.44.3Visit Website
Vision Helpdesk - Help Desk Software
Vision Helpdesk

$12, Billed Yearly

9.44.4Visit Website
LiveHelpNow - Live Chat Software
LiveHelpNow

$9,

9.34.3Visit Website
Helpshift - Live Chat Software
Helpshift
-9.34.1Visit Website