8.9
Spot Score
ConnectWise Control Review: Is It The Right Remote Access Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAAStarts from $33 / month when yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for ConnectWise Control
ConnectWise Control is a remote access software widely used by IT Support Technicians, Help Desk Specialists, and System Administrators in medium to large enterprises. With a 4.5/5 rating from 3,817 reviews, it is broadly validated, indicating strong user satisfaction and reliability in its market segment.
The software simplifies remote support with a comprehensive toolbox, making troubleshooting, file transfers, and live chat efficient and effective. Its intuitive UI and customization options enhance the user experience, particularly with its multi-monitor support. However, new users might face a learning curve due to the extensive range of features. Additionally, the lack of telephone support could be a limitation for some users.
Quick facts about ConnectWise Control
What is ConnectWise Control?
ConnectWise Control is a robust, browser-based remote access solution designed to support IT professionals, help desk teams, and support technicians in delivering seamless assistance to endpoints across any location. It enables secure, real-time connections to servers and desktop systems, allowing teams to resolve issues efficiently without physical presence. Whether integrated with the ConnectWise Automate cloud service or the on-premises ConnectWise Manage platform, the software ensures uninterrupted access to managed devices. It supports unlimited sessions and offers flexibility for 24/7 support operations. With strong encryption and permission controls, it prioritizes secure communication. Its responsive interface facilitates remote diagnostics, troubleshooting, and software updates. Designed for modern, distributed teams, ConnectWise Control enhances productivity, reduces downtime, and strengthens service delivery.
Pricing
Starts from $33 / month when yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAASSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
ConnectWise Control Software Demo
ConnectWise Control was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ConnectWise Control
- Use cases
- IT Services and Managed Service Providers (MSPs), Cybersecurity teams, Healthcare and Education IT support
- Team types
- IT Support Technicians, Help Desk Specialists
- Company size
- 10-500 employees, Medium to Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose ConnectWise Control
Comprehensive toolbox including file transfer, live chat, and multi-monitor support
Customizable and intuitive user interface enhancing technician and client experience
Robust security features with advanced encryption and user authentication
Is ConnectWise Control right for you?
Best for IT teams needing secure, feature-rich remote support with flexible workflows.
Choose ConnectWise Control if
- You require advanced remote support tools like file transfer and multi-monitor viewing.
- Your team values strong security with encryption and user authentication.
- You want seamless browser-based access without installing client software.
Consider alternatives if
- Your organization depends heavily on telephone-based support channels.
- You need a very simple, minimal remote access tool with low learning curve.
What buyers should know before shortlisting ConnectWise Control
ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution.
The customizable interface and branding options enhance professionalism during client interactions. Despite its user-friendly nature, there is a subtle learning curve for new users due to the extensive features.
The multi-monitor support and ease of connection to clients have been noted as key strengths. Users value the seamless remote access it offers, facilitating tasks like troubleshooting and software updates.
While some users mention a preference for telephone support over chat-based assistance and express cost concerns, the overall sentiment remains positive. ConnectWise ScreenConnect's feature-rich platform, ease of deployment, and efficient remote capabilities have positioned it as a valuable tool for daily operations, enhancing productivity and support capabilities for businesses of various sizes.
ConnectWise Control pros and cons
- ConnectWise Control pros
Comprehensive toolbox including file transfer, live chat, and multi-monitor support
Customizable and intuitive user interface enhancing technician and client experience
Robust security features with advanced encryption and user authentication
- ConnectWise Control cons
Steep learning curve for new users due to extensive feature set
Limited support options, primarily chat and email without telephone support
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Get started with ConnectWise Control
Start your free trial — no credit card required.
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What is the pricing of ConnectWise Control?
ConnectWise Control reviews and ratings
Buyer sentiment
Overall, users praise ConnectWise Control for its powerful feature set and security, though some find the learning curve and support options challenging.
What buyers like
- Ease of use
- Feature richness
- Security
Common complaints
- Learning curve
- Support limitations
What users are saying
AU
Anonymous User
01/10/24
"Easily access and support devices"
What do you like best about ConnectWise ScreenConnect? One of the standout features of ConnectWise Control is its comprehensive toolbox for remote ...
Read more
RM
Roger M
01/09/24
"Use it every day, my business would not run nearly as well without it."
What do you like best about ConnectWise ScreenConnect? Easy to connect to clients. Has a toolbox that you can place your most used software tools in ...
Read more
LA
Leslie Anne A
01/09/24
"How ConnectWise ScreenConnect helps me be efficient in my role?"
What do you like best about ConnectWise ScreenConnect? ConnectWise Control includes file transfer capabilities, allowing users to securely transfer ...
Read more
BC
Brian C
01/09/24
"Most used tool in our toolbox."
What do you like best about ConnectWise ScreenConnect? This is a tool our techs use every day, we actually have a remote tool built into our RRM but ...
Read more
AI
Azhar Irfan G
01/04/24
"Easy to deploy and access the machines"
What do you like best about ConnectWise ScreenConnect? It's UI is really nice and it makes it easy to search and access machines. Lots of ...
Read more
PB
Pankaj B
01/03/24
"Efficient and useful feature"
What do you like best about ConnectWise ScreenConnect? The tool is very useful and handy in the modern Era of Information Technology. It does not even ...
Read more
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What are the features of ConnectWise Control?
The File Transfer feature facilitates the quick and secure exchange of files between users and support agents during a remote session. This…
The Live Chat feature in ConnectWise Control allows support agents to communicate with clients in real-time through a chat interface. This f…
Remote Control provides support agents with the ability to take control of a user's device to diagnose and resolve issues directly. This fea…
Screen Sharing enables users to share their screens with support personnel or colleagues during a session. This feature is particularly usef…
The Session Recording feature captures all interactions during a remote session, creating a comprehensive record of the support process. Thi…
Session Transfer allows support agents to seamlessly hand off active sessions to another agent when specialized expertise is required or whe…
ConnectWise Control security and data handling
Key compliance certifications and security features for IT and security teams evaluating ConnectWise Control.
Certifications
Security features
Developer & data
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Why buyers keep looking beyond ConnectWise Control
Users may seek alternatives due to pricing concerns, as some find ConnectWise Control to be on the higher end for their budget, prompting a search for more cost-effective remote support solutions.
A desire for enhanced user interface and experience can drive users to explore alternatives that offer a more intuitive design, making it easier for both technicians and clients to navigate.
Organizations with specific compliance requirements might look for alternatives that offer tailored features or integrations better suited to meet industry regulations, ensuring they maintain necessary standards.
Limited customization options in ConnectWise Control can lead users to seek out competitors that provide greater flexibility in settings and functionalities, allowing them to tailor the software to their unique operational needs.
Users may also consider alternatives if they require more robust integration capabilities with other tools and platforms, as seamless connectivity can significantly enhance workflow efficiency and productivity.
ConnectWise Control Support Options
Frequently Asked Questions About ConnectWise Control
Common questions buyers ask before choosing ConnectWise Control.
ConnectWise Control is a Remote Access Software. ConnectWise Control offers Live Chat, Screen Sharing, File Transfer, Remote Control, Session Recording and many more functionalities.
ConnectWise Control is a strong fit if: You require advanced remote support tools like file transfer and multi-monitor viewing.; Your team values strong security with encryption and user authentication.. Consider alternatives if: Your organization depends heavily on telephone-based support channels.; You need a very simple, minimal remote access tool with low learning curve..
Buyers commonly note the following limitations of ConnectWise Control: Steep learning curve for new users due to extensive feature set; Limited support options, primarily chat and email without telephone support; Pricing perceived as high by some users, potentially limiting long-term adoption.
Some top alternatives to ConnectWise Control includes Zoho Assist, ScreenMeet, RemotePC, BeyondTrust Remote Support and GoTo Resolve.
ConnectWise Control offers Free Trial, Subscription pricing models
The starting price of ConnectWise Control is $33/month when yearly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].