9.5
Spot Score
ConnectWise Automate Review: Is It The Right Network Monitoring Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2ConnectWise Automate offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for ConnectWise Automate
ConnectWise Automate at 4.0/5 from 346 reviews and SpotScore 9.5 is built for IT Managers and System Administrators in mid-sized businesses who need network monitoring tied to remote support and automation. The platform includes hundreds of third-party integrations for task automation and system updates. IT teams report that remote connection tools speed up troubleshooting, though new users typically spend weeks learning the interface and completing initial setup.
Network monitoring software automates discovery, alerting, and remediation of infrastructure issues across distributed systems. The primary workflow shift is moving from manual server checks and ticket-driven support to continuous monitoring with automated responses.
Quick picks:
What is ConnectWise Automate?
ConnectWise Automate is an intelligent remote monitoring and management software system that proactively detects and resolves IT issues network bottlenecks, application performance issues, and security threats before clients are aware of them. By automating Tier 1 support tasks, the system helps in preventing recurrent problems from manifesting, while offering a comprehensive reporting engine that gives an insight into what technology is performing optimally or otherwise. With ConnectWise Automate, IT professionals can detect IT problems quickly and efficiently,
Pricing
ConnectWise Automate offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Platform
Web-based — no mobile app
Installed - Windows
ConnectWise Automate Software Demo
ConnectWise Automate was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ConnectWise Automate
- Use cases
- IT Service Providers, Managed Service Providers (MSPs), Cybersecurity Firms
- Team types
- IT Managers, System Administrators
- Company size
- 50-500 employees, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- High
Why teams choose ConnectWise Automate
Extensive 3rd party integrations enabling broad automation
Fast and easy remote connection tools for troubleshooting
Comprehensive automation features including scripting and device management
Is ConnectWise Automate right for you?
Best for MSPs needing powerful, customizable remote monitoring and automation.
Choose ConnectWise Automate if
- You require extensive third-party integrations to automate IT workflows.
- Your team needs advanced scripting and device management capabilities.
- You want proactive, real-time alerts to prevent IT issues before escalation.
Consider alternatives if
- You need strong Linux and Mac support beyond Windows environments.
- You prefer a lightweight, simple monitoring tool with minimal setup complexity.
What buyers should know before shortlisting ConnectWise Automate
ConnectWise Automate stands out as a top-tier Remote Monitoring and Management (RMM) tool according to recent user reviews. Users appreciate its extensive 3rd party integrations and robust scripting capabilities, enabling seamless automation for system changes and software deployments.
The tool excels in connecting with end-users for troubleshooting and scheduled scripts to maintain workstation health efficiently. While some users find the desktop admin client cumbersome and the learning curve steep, the overall consensus praises Automate for its comprehensive features and efficiency in managing multiple endpoints.
Additionally, the tool's customization options, remote access functionalities, and proactive monitoring capabilities receive high accolades. ConnectWise Automate offers IT departments and Managed Service Providers (MSPs) an all-in-one solution for remote access, automation, and monitoring.
Despite minor drawbacks like the need for improved UI and occasional performance issues, the software shines in enhancing productivity and streamlining IT operations, making it a valuable asset for any organization looking to optimize their IT management processes.
ConnectWise Automate pros and cons
- ConnectWise Automate pros
Extensive 3rd party integrations enabling broad automation
Fast and easy remote connection tools for troubleshooting
Comprehensive automation features including scripting and device management
- ConnectWise Automate cons
Steep learning curve and complex setup process
Cluttered and slow desktop application performance
Ready to try it?
Get started with ConnectWise Automate
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare ConnectWise Automate side-by-side with top Network Monitoring Software alternatives.
What is the pricing of ConnectWise Automate?
ConnectWise Automate uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
ConnectWise Automate reviews and ratings
Buyer sentiment
Users generally appreciate ConnectWise Automate's powerful automation and integration capabilities but note a steep learning curve and performance issues with the desktop client.
What buyers like
- Automation capabilities
- Integration with third-party tools
- Remote troubleshooting efficiency
Common complaints
- Complex setup and learning curve
- Desktop client performance and usability
What users are saying
CB
Chris B
10/30/23
"Best RMM tool out there"
What do you like best about ConnectWise Automate? Alot of 3rd party integrations make it very usefull. Scripting is great and allows us to automate ...
Read more
CB
Chris B
10/30/23
"Best RMM tool out there"
What do you like best about ConnectWise Automate? Alot of 3rd party integrations make it very usefull. Scripting is great and allows us to automate ...
Read more
TW
Tyson W
07/13/23
"Great RMM for both Internal IT and MSP"
What do you like best about ConnectWise Automate? Automate makes connecting with my users fast and easy. We use it daily to connect with end users to ...
Read more
TW
Tyson W
07/13/23
"Great RMM for both Internal IT and MSP"
What do you like best about ConnectWise Automate? Automate makes connecting with my users fast and easy. We use it daily to connect with end users to ...
Read more
BK
Benjamin K
05/12/23
"Automation for MSP Success"
What do you like best about ConnectWise Automate? Utilizing Automate is a skys limit sort of software. If you have on staff scripters or developers, ...
Read more
SB
Scott B
03/21/23
"Top CRM and HelpDesk Solution"
What do you like best about ConnectWise Automate? Where to begin? There are so many capabilities of client management tools we use on a daily basis. ...
Read more
- See if ConnectWise Automate fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of ConnectWise Automate?
Bandwidth Monitoring tracks the amount of data being transmitted over your network connections in real-time. This feature helps identify ban…
Baseline Manager establishes performance benchmarks for your systems based on historical data analysis. By creating a reference point for no…
Diagnostic Tools provide a suite of utilities designed for troubleshooting various system issues. These tools enable IT professionals to per…
IP Address Monitoring tracks all incoming and outgoing IP addresses within your network infrastructure. This feature identifies unauthorized…
Internet Usage Monitoring keeps tabs on how internet resources are utilized across your organization. By analyzing user behavior and bandwid…
Real Time Analytics delivers instant data analysis on system performance and user activity, allowing for immediate decision-making. This fea…
Resource Management optimizes the allocation and utilization of IT resources across the organization. This feature provides visibility into…
SLA Monitoring ensures that your service level agreements (SLAs) are met by tracking performance metrics against established benchmarks. Thi…
Server Monitoring offers real-time insights into the health and performance of your servers. By tracking metrics such as CPU usage, memory c…
Uptime Monitoring continuously tracks the operational status of your systems and services to ensure they are available and functioning corre…
Web Traffic Reporting provides comprehensive insights into the traffic patterns and behaviors on your website. By analyzing data such as vis…
ConnectWise Automate security and data handling
Key compliance certifications and security features for IT and security teams evaluating ConnectWise Automate.
Certifications
Security features
Developer & data
Alternatives to ConnectWise Automate
Effortlessly monitor and manage ...
8.5
Excellent
Streamline server management with ease.
9.6
Very Good
Why buyers keep looking beyond ConnectWise Automate
Users might seek alternatives due to the complexity of ConnectWise Automate's interface, which can lead to a steep learning curve for new team members and hinder quick adoption across the organization.
Some businesses may find the pricing structure of ConnectWise Automate to be higher than expected, prompting them to explore cost-effective solutions that offer similar features without compromising on quality.
Limited integration options with other tools or platforms can drive users to consider alternatives that provide better compatibility, enabling a more seamless workflow across various applications.
Organizations looking for enhanced customer support may explore other solutions, as they might feel that ConnectWise Automate’s support response times do not meet their operational needs or expectations.
Users may also be interested in alternatives that offer more customizable features or user-friendly dashboards, allowing for tailored experiences that better align with their specific business processes.
ConnectWise Automate Support Options
Frequently Asked Questions About ConnectWise Automate
Common questions buyers ask before choosing ConnectWise Automate.
ConnectWise Automate is a Network Monitoring Software. ConnectWise Automate offers Web Traffic Reporting, Uptime Monitoring, SLA Monitoring, Server Monitoring, Real Time Analytics and many more functionalities.
ConnectWise Automate is a strong fit if: You require extensive third-party integrations to automate IT workflows.; Your team needs advanced scripting and device management capabilities.. Consider alternatives if: You need strong Linux and Mac support beyond Windows environments.; You prefer a lightweight, simple monitoring tool with minimal setup complexity..
Buyers commonly note the following limitations of ConnectWise Automate: Steep learning curve and complex setup process; Cluttered and slow desktop application performance; Limited mobile app functionality with frequent bugs.
Some top alternatives to ConnectWise Automate includes SolarWinds RMM, Ne.Mo. Network Monitoring, PRTG Network Monitor, Spiceworks Network Monitor and ITarian RMM.
ConnectWise Automate offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by ConnectWise Automate. You can visit ConnectWise Automate pricing page to get the latest pricing.
Ready to try it?
Get started with ConnectWise Automate
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
