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9.5

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ConnectWise Automate - Network Monitoring Software

ConnectWise Automate

Streamlining IT management for seamless operations.

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ConnectWise Automate offers custom pricing plan

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What is ConnectWise Automate?

ConnectWise Automate is an intelligent remote monitoring and management software system that proactively detects and resolves IT issues network bottlenecks, application performance issues, and security threats before clients are aware of them. By automating Tier 1 support tasks, the system helps in preventing recurrent problems from manifesting, while offering a comprehensive reporting engine that gives an insight into what technology is performing optimally or otherwise. With ConnectWise Automate, IT professionals can detect IT problems quickly and efficiently,

Pricing

  • ConnectWise Automate offers custom pricing plan

  • Free Trial available

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

  • Installed - Windows

ConnectWise Automate software demo

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ConnectWise Automate was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

ConnectWise Automate is best suited for

  • employee count

    Employee count: 50-500 employees.

  • industries

    Industries: IT Service Providers, Managed Service Providers (MSPs), Cybersecurity Firms, Software Development Companies, and Telecom Services.

  • Job titles

    Job Titles: IT Managers, System Administrators, Network Engineers, Help Desk Technicians, and Support Analysts.

Benefits of using ConnectWise Automate

  • Streamlined IT Management: With ConnectWise Automate, you can effortlessly manage your entire IT infrastructure from a single dashboard. This centralized approach saves time and reduces the complexity of overseeing multiple systems.

  • Proactive Monitoring: The software offers real-time monitoring and alerts, allowing your team to identify and resolve issues before they escalate. This proactive stance not only enhances system reliability but also improves overall service quality for your clients.

  • Automation of Repetitive Tasks: By automating routine maintenance tasks, ConnectWise Automate frees up valuable time for your IT team. You’ll find that they can focus on strategic initiatives rather than getting bogged down in day-to-day operations.

Explanation of ConnectWise Automate Key Features

  • Bandwidth Monitoring

    Bandwidth Monitoring tracks the amount of data being transmitted over your network connections in real-time. This feature helps identify bandwidth hogs—users or applications consuming excessive amounts of network resources—enabling better management of internet traffic. Effective bandwidth management leads to improved network performance and ensures that critical business operations are prioritized.

  • Baseline Manager

    Baseline Manager establishes performance benchmarks for your systems based on historical data analysis. By creating a reference point for normal operational behavior, this feature allows for effective monitoring of deviations that may indicate underlying issues. With Baseline Manager, organizations can ensure optimal performance levels are maintained while quickly addressing any anomalies.

  • Diagnostic Tools

    Diagnostic Tools provide a suite of utilities designed for troubleshooting various system issues. These tools enable IT professionals to perform checks on hardware and software configurations quickly. By facilitating efficient problem identification and resolution, Diagnostic Tools help minimize downtime and enhance overall system reliability.

  • IP Address Monitoring

    IP Address Monitoring tracks all incoming and outgoing IP addresses within your network infrastructure. This feature identifies unauthorized access attempts and monitors bandwidth usage associated with specific IPs. By maintaining oversight of IP activity, you can enhance security protocols, prevent data breaches, and ensure compliance with regulatory standards.

  • Internet Usage Monitoring

    Internet Usage Monitoring keeps tabs on how internet resources are utilized across your organization. By analyzing user behavior and bandwidth consumption, this feature helps identify excessive use of non-work-related websites or applications. Understanding internet usage patterns allows managers to implement policies that improve productivity while optimizing network resources effectively.

  • Real Time Analytics

    Real Time Analytics delivers instant data analysis on system performance and user activity, allowing for immediate decision-making. This feature enables businesses to respond quickly to changing conditions or unexpected issues by providing up-to-the-minute information on critical metrics. By leveraging real-time insights, organizations can enhance operational efficiency and capitalize on opportunities as they arise.

  • Resource Management

    Resource Management optimizes the allocation and utilization of IT resources across the organization. This feature provides visibility into resource availability—such as CPU cycles, memory usage, and storage capacity—allowing managers to make informed decisions about scaling infrastructure or reallocating resources as needed. Effective resource management enhances operational efficiency and supports strategic growth initiatives.

  • SLA Monitoring

    SLA Monitoring ensures that your service level agreements (SLAs) are met by tracking performance metrics against established benchmarks. This feature provides visibility into response times, resolution times, and overall service quality, enabling you to identify areas that require improvement. By adhering to SLAs, you can enhance client relationships and maintain accountability within your organization.

  • Server Monitoring

    Server Monitoring offers real-time insights into the health and performance of your servers. By tracking metrics such as CPU usage, memory consumption, and disk space, this feature allows IT teams to detect potential issues before they escalate into critical failures. This proactive approach not only ensures high availability but also optimizes server performance and extends hardware lifespan.

  • Uptime Monitoring

    Uptime Monitoring continuously tracks the operational status of your systems and services to ensure they are available and functioning correctly. This feature alerts you immediately when downtime occurs, allowing for swift action to mitigate potential losses in productivity or revenue. By addressing issues proactively, Uptime Monitoring helps maintain customer satisfaction and trust while minimizing disruptions to business operations.

  • Web Traffic Reporting

    Web Traffic Reporting provides comprehensive insights into the traffic patterns and behaviors on your website. By analyzing data such as visitor counts, page views, and user interactions, this feature helps identify peak usage times and popular content. This information is crucial for optimizing your digital marketing strategies, improving user experience, and ensuring that your website can handle fluctuations in traffic without service interruptions.

ConnectWise Automate Pricing

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Free Trial

  • Yes, It's available

ConnectWise Automate Pricing

  • ConnectWise Automate offers custom pricing plan

Pricing Model

  • Free trial

  • Paid Plans (Quotation Based )

Claim a Free Trial

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Why users might consider alternative to ConnectWise Automate?

  • Users might seek alternatives due to the complexity of ConnectWise Automate's interface, which can lead to a steep learning curve for new team members and hinder quick adoption across the organization.

  • Some businesses may find the pricing structure of ConnectWise Automate to be higher than expected, prompting them to explore cost-effective solutions that offer similar features without compromising on quality.

  • Limited integration options with other tools or platforms can drive users to consider alternatives that provide better compatibility, enabling a more seamless workflow across various applications.

  • Organizations looking for enhanced customer support may explore other solutions, as they might feel that ConnectWise Automate’s support response times do not meet their operational needs or expectations.

  • Users may also be interested in alternatives that offer more customizable features or user-friendly dashboards, allowing for tailored experiences that better align with their specific business processes.

ConnectWise Automate Reviews & Ratings

4

Very Good

Based on 346 ratings & 141 reviews

Rating Distribution

Excellent

(73)

Very Good

(57)

Good

(2)

Poor

(4)

Terible

(5)

Expert's Review

ConnectWise Automate stands out as a top-tier Remote Monitoring and Management (RMM) tool according to recent user reviews. Users appreciate its extensive 3rd party integrations and robust scripting capabilities, enabling seamless automation for system changes and software deployments. The tool excels in connecting with end-users for troubleshooting and scheduled ...Read more

ConnectWise Automate pros and cons

  • Alot of 3rd party integrations make it very useful, allowing for automation of tasks and updates.

  • Easy and fast remote connection tools for troubleshooting and support, enhancing productivity.

  • Comprehensive automation features for monitoring, scripting, and remote management of devices.

  • Customizable and programmable, enabling tailored solutions for specific needs.

  • Steep learning curve and complex setup process, especially for new users.

  • Cluttered and slow thick application performance.

User Review

CB

Chris B

10/30/23

5 out of 5

"Best RMM tool out there"

What do you like best about ConnectWise Automate? Alot of 3rd party integrations make it very usefull. Scripting is great and allows us to automate ...

Read more

CB

Chris B

10/30/23

5 out of 5

"Best RMM tool out there"

What do you like best about ConnectWise Automate? Alot of 3rd party integrations make it very usefull. Scripting is great and allows us to automate ...

Read more

TW

Tyson W

07/13/23

5 out of 5

"Great RMM for both Internal IT and MSP"

What do you like best about ConnectWise Automate? Automate makes connecting with my users fast and easy. We use it daily to connect with end users to ...

Read more

TW

Tyson W

07/13/23

5 out of 5

"Great RMM for both Internal IT and MSP"

What do you like best about ConnectWise Automate? Automate makes connecting with my users fast and easy. We use it daily to connect with end users to ...

Read more

ConnectWise Automate Support

Contact

813.463.4700

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Tampa, Florida

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

ConnectWise Automate is a Network Monitoring Software. ConnectWise Automate offers Web Traffic Reporting, Uptime Monitoring, SLA Monitoring, Server Monitoring, Real Time Analytics and many more functionalities.

Some top alternatives to ConnectWise Automate includes Auvik, SolarWinds RMM, Ne.Mo. Network Monitoring, PRTG Network Monitor and ITarian RMM.

No, ConnectWise Automate doesn't provide API.

No, ConnectWise Automate doesn't provide mobile app.

ConnectWise Automate is located in Tampa, Florida

ConnectWise Automate offers Free Trial, Quotation Based pricing models

We don't have information regarding integrations of the ConnectWise Automate as of now.

The starting price is not disclosed by ConnectWise Automate. You can visit ConnectWise Automate pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].