Atera vs NinjaOne (NinjaRMM) vs ManageEngine - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Atera (277) Get Quote Get Quote	NinjaOne (NinjaRMM) (967) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's ... Read More	NinjaOne (previously known as NinjaRMM) is a powerful, easy-to-use RMM software solution that makes IT management simple. With over 10,000 customers globally and consistently top-rated ... Read More
Entry Level Pricing	Starts from $129 , monthly	Not Available
Free Trial Availability	Get Free Trial	Get Free Trial
User Ratings	4.6 (601)	4.7 (423)
	Get Quote	Get Quote

Software Demo

Demo

How do Atera, NinjaOne (NinjaRMM) and ManageEngine Compare on Features?

Total Features	48 Features	43 Features
Unique Features
	Get Quote	Get Quote

What Do Atera, NinjaOne (NinjaRMM) and ManageEngine Cost?

Pricing Option
Starting From	$129 , monthly	Not Available
Pricing Plans	Pro $159 /user/month Get Started Remote management automations & scripting Windows support Remote monitoring and alerts Show more + Growth $209 /user/month Get Started All the magnitude of Pro Mac and Linux support Remote access using AnyDesk Show more + Power $249 /user/month Get Started All the power of Growth Custom analytics Custom support addresses (unlimited) Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Small Business Medium Business Large Enterprises Individuals	Small Business Medium Business Large Enterprises Individuals
Platforms Supported	Browser Based (Cloud) Installed - Windows Installed - Mac Mobile - Android Mobile - iOS Browser Based (Cloud)	Browser Based (Cloud) Installed - Windows Installed - Mac Mobile - Android Mobile - iOS Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

Atera vs NinjaOne (NinjaRMM) User Reviews & Rating Comparison

User Ratings	4.6 (based on 601 reviews)	4.7 (based on 423 reviews)
Rating Distribution	Excellent 246 Very Good 27 Good 2 Poor 1 Terible 1	Excellent 850 Very Good 108 Good 5 Poor 0 Terible 4
Expert's Review generated by AI	Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and ...Read more	NinjaOne, formerly NinjaRMM, has garnered impressive feedback over the past year, showcasing its strengths as a robust remote management and monitoring tool. Users commend its integrations and ...Read more
Pros and Cons	Pros and Cons of Atera Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity. The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume. With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility. Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks. Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards. Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.	Pros and Cons of NinjaOne (NinjaRMM) Streamlines fleet management and automates tasks effectively, improving efficiency. User-friendly dashboard with clear overview and advanced automation capabilities. Excellent customer support and continuous improvement with added features. Centralizes various IT management functions in one platform, enhancing productivity. Learning curve for comprehensive features may be challenging initially. Inadequate support for Linux resources, hindering full range of services.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Sodexo Domino's TGI Fridays	SiriusXM Nissan Time

Media and Screenshots

Screenshots	7 Screenshots	4 Screenshots
Videos	3 Videos	5 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	ManageEngine SolarWinds RMM 4.3 Naverisk RMM & PSA

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Atera and NinjaOne (NinjaRMM) offer a Free Trial.

Atera is designed for Large Enterprises, Medium Business and Small Business.

NinjaOne (NinjaRMM) is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Atera begins at $129/user/month when monthly, while pricing details for NinjaOne (NinjaRMM) are unavailable.

Some top alternatives to Atera includes Zendesk Support, Zoho Desk, Tidio Helpdesk, ConnectWise Control, Freshservice, ManageEngine ServiceDesk Plus, ManageEngine Desktop Central, Freshdesk, Motadata HelpDesk, HelpDesk, Jitbit Helpdesk, Syncro, ManageEngine OpManager MSP, Datto RMM, ConnectWise Automate and NinjaOne (NinjaRMM).

Some top alternatives to NinjaOne (NinjaRMM) includes ManageEngine, SolarWinds RMM, Naverisk RMM & PSA, Studio Ninja, Panorama9, SolarWinds N-central, SuperOps RMM, Pulseway, Datto RMM and ITarian RMM.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Atera vs NinjaOne (NinjaRMM) vs ManageEngine - Which Tool Fits Your Business?

Atera

NinjaOne (NinjaRMM)

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Software Demo

Demo

How do Atera, NinjaOne (NinjaRMM) and ManageEngine Compare on Features?

Total Features

Unique Features

What Do Atera, NinjaOne (NinjaRMM) and ManageEngine Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Atera vs NinjaOne (NinjaRMM) User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Atera

Pros and Cons of NinjaOne (NinjaRMM)

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure