8.5
Spot Score
OroCRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
SOC 2Add to compare
OroCRM offers custom pricing plan
GVL
MTH Retail Group
Hoyes Michalos
Campings.com
HandLabTrusted by many companies including GVL
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is OroCRM?
OroCRM is a flexible open-source customer relationship management platform designed for businesses operating in B2B, B2C, or hybrid models. Ideal for sales teams, marketers, and customer support departments, it offers a centralized view of every customer interaction, from lead to conversion and ongoing support. Users can track opportunities, monitor sales pipelines, and create targeted marketing campaigns using advanced segmentation tools. With features like lead management, opportunity tracking, and customer service ticket visibility, teams can improve forecasting, engagement, and satisfaction. OroCRM integrates seamlessly with OroCommerce and can be extended to work alongside ERP, eCommerce, and third-party platforms, supporting customized workflows and scalable business operations.
Pricing
OroCRM offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
OroCRM Software Demo
OroCRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider OroCRM
- Use cases
- Wholesale, Manufacturing, ECommerce
- Team types
- Sales Managers, Marketing Directors
- Company size
- 50–500 Employees
Why teams choose OroCRM
OroCRM is specifically designed for small and medium enterprises, making it a perfect fit for businesses with unique needs.
The platform offers a robust set of features aimed at enhancing efficiency and productivity for teams.
OroCRM combines the best open-source solutions, providing flexibility and customization options.
Is OroCRM right for you?
What buyers should know before shortlisting OroCRM
OroCRM is a robust CRM solution designed for small and medium-sized enterprises, combining the best open-source features into a unified platform. It offers a high level of productivity and efficiency with its rich set of features, all within a single system.
The open-source nature allows for flexible customization, although this may require technical expertise. While it provides great potential for growth and customization, users may face a learning curve and a more complex setup process.
Overall, OroCRM is an excellent choice for businesses looking for a scalable, customizable CRM that integrates a wide range of functionalities.
OroCRM pros and cons
- OroCRM pros
OroCRM is specifically designed for small and medium enterprises, making it a perfect fit for businesses with unique needs.
The platform offers a robust set of features aimed at enhancing efficiency and productivity for teams.
OroCRM combines the best open-source solutions, providing flexibility and customization options.
- OroCRM cons
With its rich feature set, there is a bit of a learning curve for new users.
The initial setup can be more complex compared to simpler CRM solutions.
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Try the free plan and upgrade when ready.
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Compare OroCRM side-by-side with top CRM Software alternatives.
What is the pricing of OroCRM?
OroCRM uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
OroCRM Pricing Plans
Community Edition
Custom
MySQL support
Installation wizardy
Add custom fields to all System Entities
User, group, and role management with ACL
Localization for countries and regions
Show more +
Enterprise Edition
Custom
MySQL support
PostgreSQL support for large data sets
Elastic Search
Performance Testing with Large Data Sets
Email and phone customer support
Show more +
OroCRM reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 21 reviews, with consistently positive feedback.
What buyers like
- OroCRM is specifically designed for small and medium enterprises, making it a perfect fit for businesses with unique needs.
- The platform offers a robust set of features aimed at enhancing efficiency and productivity for teams.
- OroCRM combines the best open-source solutions, providing flexibility and customization options.
Common complaints
- With its rich feature set, there is a bit of a learning curve for new users.
- The initial setup can be more complex compared to simpler CRM solutions.
- While it offers customization, making changes often requires technical knowledge.
What are the features of OroCRM?
Call Logging in OroCRM enables sales and support teams to record and track phone call interactions directly within the customer’s profile. B…
OroCRM’s Contact Management feature provides users with a centralized database to store, organize, and access detailed information about lea…
The Customer Support functionality in OroCRM consolidates service-related activities into a unified dashboard where agents can track tickets…
OroCRM offers robust List Management capabilities, allowing users to create, segment, and maintain dynamic or static lists based on customer…
Marketing Automation in OroCRM streamlines campaign execution by automating routine marketing tasks such as email scheduling, lead nurturing…
OroCRM includes Project Management capabilities that help cross-functional teams coordinate tasks, timelines, and resources around sales, ma…
The Quotes (Proposals) feature in OroCRM allows sales teams to generate and manage detailed price quotes directly within the platform. Users…
OroCRM security and data handling
Key compliance certifications and security features for IT and security teams evaluating OroCRM.
Certifications
Developer & data
Alternatives to OroCRM
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9.0
Very Good
Why buyers keep looking beyond OroCRM
OroCRM does not offer as many pre-built integrations with major platforms like Salesforce, HubSpot, or Google Workspace, which can be a disadvantage for companies seeking quick and seamless connectivity with their existing tech stack..
Due to its open-source nature and flexible customization options, OroCRM can be more complex to set up and configure compared to plug-and-play CRM alternatives with guided onboarding experiences.
Some users report that OroCRM's interface feels less modern or user-friendly compared to more mainstream CRMs, potentially impacting adoption among non-technical users or smaller teams.
While powerful in its own right, OroCRM lacks a large ecosystem of third-party add-ons or an app marketplace, which limits extensibility without developer involvement.
Unlike SaaS platforms that handle backend operations, OroCRM often requires in-house or contracted technical expertise for hosting, maintenance, and feature development.
OroCRM is more tailored for B2B and commerce-driven organizations, which may not meet the broader needs of service-based industries or companies requiring specialized CRM workflows out of the box.
OroCRM Customers
GVL
MTH Retail Group
Hoyes Michalos
Campings.com
HandLab
Global Car Brand
Advisors Excel
April Moto
OroCRM Support Options
Frequently Asked Questions About OroCRM
Common questions buyers ask before choosing OroCRM.
OroCRM is a CRM Software. OroCRM offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Project Management and many more functionalities.
Buyers commonly note the following limitations of OroCRM: With its rich feature set, there is a bit of a learning curve for new users.; The initial setup can be more complex compared to simpler CRM solutions.; While it offers customization, making changes often requires technical knowledge..
Some top alternatives to OroCRM includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales and LOGICRM.
OroCRM offers Freemium, Open-source, Quotation Based pricing models
The starting price is not disclosed by OroCRM. You can visit OroCRM pricing page to get the latest pricing.
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Get started with OroCRM
Get started with the free plan — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].