9.3
Spot Score
Freshsales Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPR
SOC 2Starts from $9 / user / month when yearly, also offers free forever plan
Dunzo
Dyson
Grabyo
AMA University
RenmoneyTrusted by many companies including Dunzo
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Freshsales
Freshsales is a CRM platform widely used by Sales Managers and Account Executives in companies with 11-500 employees. A rating of 4.6/5 from 1,395 reviews indicates broad validation, suggesting it meets the needs of many users effectively.
The platform excels with its centralized CRM capabilities, which streamline customer data management and interactions, boosting efficiency. Users also appreciate its intuitive interface, making it accessible for those with varying technical skills. However, some users report occasional system lags and delays in real-time data updates, which can be a concern for those needing immediate insights.
Quick facts about Freshsales
What is Freshsales?
Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an easy online application. The USP of Freshsales is it helps you find, qualify, manage and close leads effortlessly through automation so that you can focus on teaching and upselling.
Pricing
Starts from $9 / user / month when yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Freshsales Software Demo
Freshsales was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Freshsales
- Use cases
- Sales Automation, SaaS, Martech
- Team types
- Sales Managers, Account Executives
- Company size
- 11-50 employees, 51-500 employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Freshsales
Intuitive and user-friendly interface suitable for varying technical expertise
Excellent customer support with quick responsiveness and dedicated onboarding
Highly customizable features and automation options that streamline workflows
Is Freshsales right for you?
Best for mid-sized sales teams needing intuitive CRM with strong automation.
Choose Freshsales if
- You want a user-friendly CRM that requires minimal technical expertise.
- Your sales team benefits from integrated communication tools like email and calls.
- You need intelligent lead scoring to prioritize high-potential prospects efficiently.
Consider alternatives if
- Your company requires advanced web form automation capabilities.
- You depend heavily on highly customizable, graphical reporting features.
What buyers should know before shortlisting Freshsales
Freshsales has established itself as a robust, user-friendly CRM platform that is particularly well-suited for businesses of all sizes, offering a strong blend of features without breaking the bank. Praised across industries for its intuitive interface and seamless onboarding process, users consistently highlight how easy it is to manage customer data and track sales pipelines.
The platform's ability to centralize lead information, automate tasks, and integrate with popular tools like Google Workspace and LinkedIn makes it an invaluable asset for streamlining workflows. Many users also appreciate its reasonably priced plans and the generous features available at no cost, making Freshsales a standout option for those who are budget-conscious.
The customer support provided by Freshsales frequently receives accolades for being proactive and responsive, ensuring a smooth experience for users. Additionally, the platform evolves with user feedback, staying relevant and adding useful features over time, which speaks to its commitment to customer satisfaction.
On the downside, a few reviews mention occasional system slowdowns, slightly complex layouts in some areas, and minor glitches during updates. Others wish for better integration options without relying on third-party tools like Zapier.
However, these issues appear to be minor in comparison to the overall positive experience. In summary, Freshsales excels as an all-in-one CRM solution that fosters organization, boosts productivity, and adapts to evolving business needs, making it a top choice for both new and experienced CRM users.
Freshsales pros and cons
- Freshsales pros
Intuitive and user-friendly interface suitable for varying technical expertise
Excellent customer support with quick responsiveness and dedicated onboarding
Highly customizable features and automation options that streamline workflows
- Freshsales cons
Occasional system lags and delays in report generation or real-time data updates
Limited features in areas like web form automation and graphical reports
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What is the pricing of Freshsales?
Freshsales Pricing Plans
Growth
$11
/user/month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
Kanban View for Contacts, Accounts, and Deals
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
Email Templates
Show more +
Pro
$39
/user/month
Ideal for growing & mid-sized businesses requiring advanced capabilities and AI assistance
Everything in Growth, plus
Contact Scoring by Freddy AI
Custom Sales Activities
Advanced custom fields
Show more +
Enterprise
$71
/user/month
Designed for mid to large-sized businesses needing advanced customization and governance capabilities
Everything in Pro, plus
Field-level Permissions
Custom Modules
Forecasting Insights by Freddy AI
Show more +
Freshsales reviews and ratings
Buyer sentiment
Overall positive sentiment highlights ease of use, strong customer support, and effective sales process automation, tempered by occasional performance issues and feature limitations.
What buyers like
- Ease of use
- Customer support
- Automation capabilities
Common complaints
- System performance issues
- Limited advanced features
What users are saying
M
Mylo
05/22/24
Their support is the best in the…
Their support is the best in the business, always reply to my email, and they always double check my query is resolved if I don’t respond :)
AU
Anonymous User
01/17/24
"Simple and functional"
What do you like best about Freshsales? Functionality, with all features inclusive What do you dislike about Freshsales? sometimes slow, the basic ...
Read more
DW
daniel w
12/07/23
"best free CRM"
What do you like best about Freshsales? it was the only free CRM and it was soo good considering the prices for similar features on paid crms What do ...
Read more
BC
BrijMohan C
11/22/23
"It is very easy to use."
What do you like best about Freshsales? Easy to operate and easy to check the all details. What do you dislike about Freshsales? Very Slow some times ...
Read more
JH
Jim H
11/17/23
"Just gets better!"
What do you like best about Freshsales? The product continues to "usefully" evolve! And, I get to "usefully" evolve with the software! What do you ...
Read more
JH
Joheb H
11/16/23
"Super easy and super useful"
What do you like best about Freshsales? Keeps track of work. Lead, account, deal, payment, crm management all in one What do you dislike about ...
Read more
- See if Freshsales fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Freshsales?
The Call Logging feature simplifies the process of recording phone conversations with leads or customers directly within Freshsales. Users c…
With Contact Management in Freshsales, businesses can store and organize all relevant information about leads and customers in one centraliz…
The Customer Support feature equips businesses with tools to track and manage customer inquiries effectively. It centralizes all support req…
The Lead Scoring feature assigns values to leads based on their engagement levels and interactions with your business. By prioritizing leads…
With List Management in Freshsales, users can efficiently organize and segment their contacts into tailored lists based on specific criteria…
Freshsales’ Marketing Automation feature empowers businesses to automate repetitive marketing tasks such as email campaigns, lead nurturing,…
Freshsales’ Product Catalog feature allows users to create a comprehensive inventory of products or services offered by the business. This c…
Freshsales’ Project Management feature enables teams to plan, execute, and monitor projects within the platform seamlessly. By providing too…
The Quotes feature in Freshsales allows users to create, customize, and send professional proposals directly from the platform. By streamlin…
The Referral Tracking feature allows businesses to monitor and manage referrals effectively. By tracking who referred whom and measuring the…
Freshsales security and data handling
Key compliance certifications and security features for IT and security teams evaluating Freshsales.
Certifications
Security features
Developer & data
Alternatives to Freshsales
Recommended
Streamline your sales and build ...
9.0
Excellent
Why buyers keep looking beyond Freshsales
Users might consider alternatives to Freshsales due to specific needs or preferences that may not be fully addressed by the platform.
Some businesses may require more advanced automation features or customization options that Freshsales does not offer, prompting them to explore alternatives.
Companies with budget constraints may seek more cost-effective CRM solutions that provide similar functionalities at a lower price point than Freshsales.
Users who need robust integration capabilities with other tools and platforms might find alternatives that better meet their integration needs compared to Freshsales.
Businesses experiencing rapid growth may look for scalable CRM solutions that can accommodate their evolving requirements more effectively than Freshsales can.
Freshsales Customers
Dunzo
Dyson
Grabyo
AMA University
Renmoney
Pharmaeasy
Blue Nile
Opteon
Sify
ipay88
Freshsales Support Options
Frequently Asked Questions About Freshsales
Common questions buyers ask before choosing Freshsales.
Freshsales is a CRM Software. Freshsales offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Referral Tracking and many more functionalities.
Freshsales is a strong fit if: You want a user-friendly CRM that requires minimal technical expertise.; Your sales team benefits from integrated communication tools like email and calls.. Consider alternatives if: Your company requires advanced web form automation capabilities.; You depend heavily on highly customizable, graphical reporting features..
Buyers commonly note the following limitations of Freshsales: Occasional system lags and delays in report generation or real-time data updates; Limited features in areas like web form automation and graphical reports; Some complexity for new users requiring training and setup.
Some top alternatives to Freshsales includes Bigin by Zoho CRM, Salesforce, HubSpot CRM, Freshworks 360 and Pipeline CRM.
Freshsales offers Free Trial, Freemium, Subscription pricing models
The starting price of Freshsales is $9/user/month when yearly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
