spotsaas-logo
Get Listed

9.3

Spot Score

Freshsales - CRM Software

Freshsales

Streamline your sales process with Freshsales.

Save to Favourites

Add to compare

Starts from $9/user/month when yearly, also offers free forever plan

Request a Quote

What is Freshsales?

Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an easy online application. The USP of Freshsales is it helps you find, qualify, manage and close leads effortlessly through automation so that you can focus on teaching and upselling.

Pricing

  • Starts from $9/user/month when yearly

  • Free Trial available

Customer Type

  • Freelancers

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

  • Mobile - Android

  • Mobile - iOS

Freshsales software demo

Do you work for Freshsales? Take Control of this page. Click here

Freshsales was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Freshsales is best suited for

  • employee count

    Employee count: 11 to 500 employees

  • industries

    Industries: Sales Automation, SaaS, Martech, Fintech, and Consulting

  • Job titles

    Job Titles: Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators

Benefits of using Freshsales

  • Streamlined Sales Processes: Freshsales simplifies your sales workflow, enabling teams to track leads, manage customer interactions, and close deals faster. You’ll appreciate how easy it is to navigate through the sales pipeline, ensuring nothing slips through the cracks.

  • Intelligent Lead Scoring: With Freshsales, you can prioritize your leads based on their engagement and likelihood to convert. This feature allows you and your team to focus efforts where they matter most, driving efficiency and improving conversion rates.

  • Built-in Communication Tools: Freshsales integrates email, phone calls, and chat features directly into the platform. This means you can engage with prospects without switching between tools—saving valuable time for you and your team.

Explanation of Freshsales Key Features

  • Quotes (Proposals)

    The Quotes feature in Freshsales allows users to create, customize, and send professional proposals directly from the platform. By streamlining the proposal process, this feature addresses the challenge of lengthy and often disorganized quote generation. Users can easily input product details, pricing, and terms, ensuring consistency and accuracy while reducing the time spent on drafting quotes. This efficiency not only enhances customer experience but also increases the likelihood of closing deals by presenting a polished and timely proposal.

  • List Management

    With List Management in Freshsales, users can efficiently organize and segment their contacts into tailored lists based on specific criteria such as demographics, behaviors, or engagement levels. This feature solves the problem of disorganized contact databases by providing a structured approach to managing leads and customers. By enabling targeted communication strategies, businesses can improve their marketing effectiveness and ensure that relevant messages reach the right audience at the right time.

  • Customer Support

    The Customer Support feature equips businesses with tools to track and manage customer inquiries effectively. It centralizes all support requests, allowing teams to respond promptly and resolve issues efficiently. This feature addresses the common challenge of fragmented communication channels by providing a single platform for support interactions. As a result, companies can enhance customer satisfaction and loyalty by ensuring that every inquiry is handled swiftly and professionally.

  • Marketing Automation

    Freshsales’ Marketing Automation feature empowers businesses to automate repetitive marketing tasks such as email campaigns, lead nurturing, and follow-ups. This automation not only saves time but also ensures that potential leads receive timely communications without manual intervention. By addressing the challenge of inconsistent outreach efforts, businesses can maintain engagement with prospects throughout their buying journey, ultimately increasing conversion rates and optimizing marketing resources.

  • Referral Tracking

    The Referral Tracking feature allows businesses to monitor and manage referrals effectively. By tracking who referred whom and measuring the success of referral campaigns, companies can gain valuable insights into their referral sources. This capability addresses the challenge of underutilized word-of-mouth marketing by enabling organizations to incentivize referrals strategically. As a result, businesses can leverage their existing customer base to drive new leads and enhance overall growth.

  • Project Management

    Freshsales’ Project Management feature enables teams to plan, execute, and monitor projects within the platform seamlessly. By providing tools for task assignments, deadlines, and progress tracking, this feature addresses the common issue of project mismanagement that often leads to delays and inefficiencies. With clear visibility into project status and team responsibilities, organizations can enhance collaboration and ensure that projects are completed on time and within scope.

  • Lead Scoring

    The Lead Scoring feature assigns values to leads based on their engagement levels and interactions with your business. By prioritizing leads according to their likelihood to convert, this feature helps sales teams focus their efforts on the most promising opportunities. It solves the challenge of inefficient lead follow-up by providing clear insights into which leads require immediate attention versus those that may need nurturing over time. This targeted approach increases conversion rates and optimizes sales resources.

  • Product Catalog

    Freshsales’ Product Catalog feature allows users to create a comprehensive inventory of products or services offered by the business. This catalog is easily accessible during sales conversations, enabling representatives to provide accurate information quickly. By addressing the challenge of inconsistent product details across platforms or documents, this feature ensures that sales teams have everything they need at their fingertips to answer customer inquiries efficiently and confidently.

  • Call Logging

    The Call Logging feature simplifies the process of recording phone conversations with leads or customers directly within Freshsales. Users can log call details such as duration, notes, and outcomes in real time. This addresses the issue of lost information from verbal communications by ensuring that critical insights are documented immediately for future reference. As a result, teams can maintain continuity in customer interactions while improving collaboration among team members regarding follow-up actions.

  • Contact Management

    With Contact Management in Freshsales, businesses can store and organize all relevant information about leads and customers in one centralized location. This feature addresses the challenge of scattered contact data across multiple platforms or spreadsheets by providing a holistic view of each contact’s history, preferences, and interactions with your business. By enabling personalized communication strategies based on detailed insights, organizations can foster stronger relationships with clients while enhancing overall

Freshsales Pricing

Claim a Free Trial

Free Trial

  • Yes, It's available

Freshsales Pricing

  • Starts from $9/user/month when yearly

  • Offers free forever plan

Pricing Model

  • Free trial

  • Freemium

  • Paid Plans (Subscription )

Claim a Free Trial

Screenshots of the Freshsales Pricing Page

Disclaimer: Pricing information for Freshsales is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

Free Freshsales Alternatives

Recommended

Boost sales and build relationships ...

9.3

Very Good

Visit websiteCompare Freshsales vs Thryv

Recommended

Streamline your sales process and ...

9.6

Very Good

Visit websiteCompare Freshsales vs Pipedrive

Recommended

Powering Growth, One Lead at a Time

9.8

Very Good

Visit websiteCompare Freshsales vs Zoho CRM

Recommended

Power up your marketing with ...

8.4

Very Good

Visit websiteCompare Freshsales vs Vendasta

Transform your business with ...

9.8

Very Good

Compare Freshsales vs Salesforce

Streamline your sales and marketing ...

9.1

Very Good

Compare Freshsales vs HubSpot CRM

Revolutionize your customer ...

7.5

Compare Freshsales vs Freshworks 360

Your ultimate solution for customer ...

9.3

Very Good

Compare Freshsales vs Nutshell

Streamline your customer ...

9.6

Very Good

Compare Freshsales vs Keap

Why users might consider alternative to Freshsales?

  • Users might consider alternatives to Freshsales due to specific needs or preferences that may not be fully addressed by the platform.

  • Some businesses may require more advanced automation features or customization options that Freshsales does not offer, prompting them to explore alternatives.

  • Companies with budget constraints may seek more cost-effective CRM solutions that provide similar functionalities at a lower price point than Freshsales.

  • Users who need robust integration capabilities with other tools and platforms might find alternatives that better meet their integration needs compared to Freshsales.

  • Businesses experiencing rapid growth may look for scalable CRM solutions that can accommodate their evolving requirements more effectively than Freshsales can.

Freshsales Reviews & Ratings

4.6

Excellent

Based on 1395 ratings & 533 reviews

Rating Distribution

Excellent

(447)

Very Good

(73)

Good

(6)

Poor

(2)

Terible

(5)

Expert's Review

Freshsales has established itself as a robust, user-friendly CRM platform that is particularly well-suited for businesses of all sizes, offering a strong blend of features without breaking the bank. Praised across industries for its intuitive interface and seamless onboarding process, users consistently highlight how easy it is to manage customer data and track ...Read more

Freshsales pros and cons

  • Excellent customer support, quick responsiveness, and dedicated onboarding assistance.

  • Centralized CRM platform that organizes customer data and interactions, enhancing efficiency.

  • Intuitive and user-friendly interface, suitable for users with varying technical expertise.

  • Highly customizable features and automation options that streamline workflows.

  • Occasional system lags, slowdowns, and delays in report generation or real-time data updates.

  • Limited features in certain areas, such as web form automation and graphical reports.

User Review

M

Mylo

05/22/24

5 out of 5

Their support is the best in the…

Their support is the best in the business, always reply to my email, and they always double check my query is resolved if I don’t respond :)

AU

Anonymous User

01/17/24

5 out of 5

"Simple and functional"

What do you like best about Freshsales? Functionality, with all features inclusive What do you dislike about Freshsales? sometimes slow, the basic ...

Read more

DW

daniel w

12/07/23

5 out of 5

"best free CRM"

What do you like best about Freshsales? it was the only free CRM and it was soo good considering the prices for similar features on paid crms What do ...

Read more

BC

BrijMohan C

11/22/23

5 out of 5

"It is very easy to use."

What do you like best about Freshsales? Easy to operate and easy to check the all details. What do you dislike about Freshsales? Very Slow some times ...

Read more

Freshsales Customers

Dunzo-logo

Dunzo

Dyson-logo

Dyson

Grabyo-logo

Grabyo

AMA University-logo

AMA University

Renmoney-logo

Renmoney

Pharmaeasy-logo

Pharmaeasy

Blue Nile-logo

Blue Nile

Opteon-logo

Opteon

Sify-logo

Sify

ipay88-logo

ipay88

Freshsales Support

Contact

+1 650-513-0514

Customer Service

24/7 (Live rep)

Business Hours

Location

San Mateo, California

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshsales is a CRM Software. Freshsales offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Referral Tracking and many more functionalities.

Some top alternatives to Freshsales includes Thryv, monday sales CRM by monday.com, Pipedrive, Zoho CRM and Pipeline CRM.

Yes, Freshsales provides API.

Yes, Freshsales provides a mobile app.

Freshsales is located in San Mateo, California

Freshsales offers Free Trial, Freemium, Subscription pricing models

Yes, Freshsales can integrate with Quickbooks, Xero, Zoom, Freshconnect and many more.You can find more integration for Freshsales here

The starting price of Freshsales is $9/user/month when yearly

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.