8.0
SpotScore
Onyx CRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Onyx CRM offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Onyx CRM?
The Onyx CRM is your all-in-one customer relations manager, allowing you to manage leads, opportunities, contacts and activity through an intuitive interface. The functionality of the Onyx CRM is to apply a single core logic to many different business activities to reduce the effort across departments.
Pricing
Onyx CRM offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Onyx CRM Software Demo
Onyx CRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Onyx CRM
- Team types
- Large Enterprises, Medium Business
Why teams choose Onyx CRM
Streamlines multiple business activities in one platform
User-friendly design enhances adoption
Effective for managing customer interactions
Is Onyx CRM right for you?
What buyers should know before shortlisting Onyx CRM
Onyx CRM is a sales and customer service platform built around a centralized database for customer information, task tracking, and reporting. The interface is dated compared to modern CRM tools, and some features require training to use effectively.
Before shortlisting, verify in a demo that the browser and app integrations work with your existing tools—users report occasional compatibility issues. Test performance with large file uploads, as the system has experienced crashes under heavy data loads.
The platform's strength is configuration flexibility and custom reporting. Confirm during evaluation that the reporting tools can generate the specific metrics your team needs without workarounds.
Check pricing tiers carefully—costs can escalate with user seats and storage. Onyx CRM works best for small to mid-sized teams with straightforward sales workflows and modest integration requirements.
If your business relies on frequent large file handling or needs seamless third-party app connections, test these scenarios thoroughly before committing.
Onyx CRM pros and cons
- Onyx CRM pros
Streamlines multiple business activities in one platform
User-friendly design enhances adoption
Effective for managing customer interactions
- Onyx CRM cons
May lack depth in advanced features
Not ideal for very large organizations
Ready to try it?
Get started with Onyx CRM
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Onyx CRM side-by-side with top CRM Software alternatives.
What is the pricing of Onyx CRM?
Onyx CRM uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Onyx CRM Pricing Plans
Weighing your options?
Not sure if Onyx CRM fits your budget?
Onyx CRM reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 18 reviews, with clear strengths and a few common watchouts.
What buyers like
- User-friendly interface with simple layouts and navigation, making it easy for managing customer and employee information.
- Centralized system for accessing all client data, offering 360-degree customer insights and efficient task assignment.
- Highly effective for sales, marketing, and customer service integrations, streamlining operations.
Common complaints
- Dated or unintuitive UI in certain areas requires redesign and improvement.
- Browser compatibility issues, with some reliance on outdated or buggy browsers.
- Limited app and API integrations, causing double entry and workflow disruption.
Are you using Onyx CRM?
What users are saying
AU
Anonymous User
09/03/22
"A good CRM Platform"
What do you like best about Onyx CRM? A good platform that has easy to use and clear interface, it will do what you need to. What do you dislike about ...
Read more
KK
khurshid k
02/06/22
"Onyx CRM Is User-accommodating And Excellent Performance"
What do you like best about Onyx CRM? The Onyx CRM framework has advanced to make any business that emphasis on deals, promoting, and client ...
Read more
SY
Shivakumar Y
01/31/22
"Efficient CRM with fresh look"
What do you like best about Onyx CRM? 1. Data Import. 2. Support(Chat Support, Mail Support, Phone Support). 3. Analytics. 4. Custom Reports. What do ...
Read more
TI
Tohidul I
01/26/22
"Onyx CRM Is User-friendly And Performs Well."
What do you like best about Onyx CRM? Onyx CRM has a unique feature that allows our marketing, sales, and customer service departments to run. ...
Read more
AU
Anonymous User
01/12/22
"Excellent Performance"
What do you like best about Onyx CRM? The Onyx CRM system has evolved to make any business that focus on sales, marketing, and customer service way ...
Read more
AB
Alexander B
08/10/21
"Just simple"
What do you like best about Onyx CRM? The layout is straightforward. You have everything in one place. Elements are very well linked. What do you ...
Read more
- See if Onyx CRM fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Onyx CRM?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Onyx CRM security and data handling
Key compliance certifications and security features for IT and security teams evaluating Onyx CRM.
Certifications
Developer & data
Alternatives to Onyx CRM
Recommended
Streamline your sales and build ...
9.0
Excellent
Onyx CRM Support Options
Frequently Asked Questions About Onyx CRM
Common questions buyers ask before choosing Onyx CRM.
Onyx CRM is a CRM Software. Onyx CRM offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Call Logging and many more functionalities.
Buyers commonly note the following limitations of Onyx CRM: May lack depth in advanced features; Not ideal for very large organizations.
Some top alternatives to Onyx CRM includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Salesforce and CRM.io by 500apps.
Onyx CRM offers Quotation Based pricing model
The starting price is not disclosed by Onyx CRM. You can visit Onyx CRM pricing page to get the latest pricing.
Free buyer scorecard
Evaluate Onyx CRM with the CRM software buyer scorecard
A weighted CRM software scorecard to assess Onyx CRM objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Ready to try it?
Get started with Onyx CRM
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
CRM Software by Country
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].