9.0
SpotScore
Odoo CRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
SOC 2Starts from $7.25 / Month when Billed Yearly, also offers free forever plan
Creativi Quadrati
Vectis
BertinChamps
elgerTrusted by teams including Creativi Quadrati
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Odoo CRM?
The Odoo CRM is a complete package that includes email management, social media management, task tracking, document collaboration and much more. It comes with its own set of tools to help you create leads, contact records and sales. The intuitive interface allows you to create accounts, send bulk emails, track time and much more.
Pricing
Starts from $7.25 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Platform
Web + mobile app (iOS & Android)
Odoo CRM Software Demo
Odoo CRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Odoo CRM
- Team types
- Large Enterprises, Medium Business
Why teams choose Odoo CRM
All-in-one solution covers various business needs.
Strong collaboration tools enhance team productivity.
Intuitive interface simplifies complex tasks.
Is Odoo CRM right for you?
What buyers should know before shortlisting Odoo CRM
Odoo CRM has established itself as a versatile and user-friendly platform tailored for businesses of varying sizes. Its standout features include effortless customization, seamless integration with third-party applications, and a modular design, which allows businesses to scale and adapt the system to their unique needs.
Users appreciate its simplified workflows, such as lead tracking, sales pipeline management, and inventory oversight, paired with intuitive dashboard navigation and robust analytics. The platform’s open-source nature adds a layer of flexibility and affordability, enabling companies to tailor the software with community-driven resources and detailed documentation.
Moreover, the system effectively centralizes critical business processes, from eCommerce and project management to timesheet integration, ensuring a holistic solution. However, Odoo CRM is not without areas for improvement.
Some users find certain modules lacking polish or feel the need for more robust validation features. Despite these minor shortcomings, Odoo CRM remains a reliable, scalable, and feature-rich tool, well-suited for businesses seeking an all-in-one CRM solution that grows with them.
Odoo CRM pros and cons
- Odoo CRM pros
All-in-one solution covers various business needs.
Strong collaboration tools enhance team productivity.
Intuitive interface simplifies complex tasks.
- Odoo CRM cons
Initial setup can be time-consuming.
May overwhelm new users with features.
Ready to try it?
Get started with Odoo CRM
Start your free trial — no credit card required.
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Compare Odoo CRM side-by-side with top CRM Software alternatives.
What is the pricing of Odoo CRM?
Odoo CRM Pricing Plans
Weighing your options?
Not sure if Odoo CRM fits your budget?
Odoo CRM reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 130 reviews, with strong overall satisfaction.
What buyers like
- Covers sales processes end-to-end: delivery tracking, follow-up, lead organization, and classification.
- Interface is easy to navigate for non-technical users.
- Integrates with WhatsApp, SMS, and email to automate workflows.
Common complaints
- Limited marketplace for additional third-party apps or connectors, which restricts advanced functionalities.
- Can be overwhelming for new users due to the richness of features and customization options without adequate training or support.
- Some users report the need for minor adjustments to ensure optimal usability.
Are you using Odoo CRM?
What users are saying
JW
Jenna W
12/13/23
"Not terrible but not fully functional for me"
What do you like best about Odoo CRM? It was easy to login and access my account What do you dislike about Odoo CRM?
MG
Manoj G
12/08/23
"Design Your Store And Customize Your Modules"
What do you like best about Odoo CRM? It includes virtually all the tasks of selling – delivery, follow-up, and collection. It include extensibility, ...
Read more
MG
Manoj G
12/08/23
"Design Your Store And Customize Your Modules"
What do you like best about Odoo CRM? It includes virtually all the tasks of selling – delivery, follow-up, and collection. It include extensibility, ...
Read more
ST
Sidali T
11/30/23
"Odoo CRM"
What do you like best about Odoo CRM? Easy to send emails direct from Odoo,Sales figures. What do you dislike about Odoo CRM?
JF
james f
11/16/23
"Odoo CRM"
What do you like best about Odoo CRM? Ease of Implementation Ease of Use we mainly use times sheet intergration What do you dislike about Odoo CRM?
DW
daniel w
11/03/23
"CRM That might help"
What do you like best about Odoo CRM? we initially thought to use odoo because it integrate with timesheet What do you dislike about Odoo CRM?
- See if Odoo CRM fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Odoo CRM?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Odoo CRM security and data handling
Key compliance certifications and security features for IT and security teams evaluating Odoo CRM.
Certifications
Developer & data
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Odoo CRM Customers
Creativi Quadrati
Vectis
BertinChamps
elger
Odoo CRM Support Options
Frequently Asked Questions About Odoo CRM
Common questions buyers ask before choosing Odoo CRM.
Odoo CRM is a CRM Software. Odoo CRM offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Project Management and many more functionalities.
Buyers commonly note the following limitations of Odoo CRM: Initial setup can be time-consuming.; May overwhelm new users with features.; Pricing may not suit small businesses..
Some top alternatives to Odoo CRM includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales and Agentforce Sales (formerly Salesforce Sales Cloud).
Odoo CRM offers Free Trial, Freemium, Subscription pricing models
The starting price of Odoo CRM is $7.25/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
