OroCRM vs Freshsales vs Bigin by Zoho CRM Comparison
OroCRM
Starting at Contact for pricing
- Large Enterprises
- Medium Business
OroCRM is a flexible open-source customer relationship management platform designed for businesses operating in B2B, B2C, or hybrid models. Ideal for sales teams, marketers, and customer support departments, it offers a…
Freshsales
Starting at $9 /user/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an easy online application. The USP…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…
OroCRM vs Freshsales vs Bigin by Zoho CRM — at a glance
| Feature | OroCRM | Freshsales | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.6 / 5 | 4.6 / 5 | 4.3 / 5 |
| Reviews | 21 | 1,395 | 119 |
| Starting price | Contact for pricing | $9 /user/month | $7 /User/Month |
| Free trial | No | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Small Business |
| Category | CRM Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours | Business Hours, Online |
| Certifications | SOC 2 | SOC 2, GDPR | — |
| Data residency | Global | Global | Global |
Key differences between OroCRM and Freshsales
- Pricing: Freshsales starts at $9 /user/month. OroCRM pricing is not publicly listed.
- Free trial: Freshsales offers a free trial; OroCRM does not.
- Target audience: OroCRM is built for Large Enterprises and Medium Business, while Freshsales targets Freelancers / Consultants and Large Enterprises.
- Deployment: OroCRM supports SaaS/Web/Cloud; Freshsales supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare OroCRM vs Freshsales vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for mid-sized sales teams needing intuitive CRM with strong automation.
- You want a user-friendly CRM that requires minimal technical expertise.
- Your sales team benefits from integrated communication tools like email and calls.
- You need intelligent lead scoring to prioritize high-potential prospects efficiently.
- Your company requires advanced web form automation capabilities.
- You depend heavily on highly customizable, graphical reporting features.
Small Business
OroCRM typically suits Large Enterprises and Medium Business. Freshsales tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | OroCRM is a flexible open-source customer relationship management platform designed for businesses operating in B2B, B2C, or hybrid models. Ideal for sales teams, marketers, and customer ... Read More about OroCRM | Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an ... Read More about Freshsales | Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | 8.5/10 | 9.3/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50–500 Employees | 11-50 employees51-500 employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Comprehensive Customer Visibility: OroCRM provides a 360-degree view of the customer lifecycle, enabling sales, marketing, and support teams to work from a single, unified profile for better decision-making.
- Tailored for Complex Sales Cycles: It is ideal for businesses with layered sales processes, offering detailed lead and opportunity tracking, segmentation, and pipeline analytics that support long-cycle B2B transactions.
- Highly Customizable Platform: As an open-source solution, OroCRM offers extensive customization capabilities, allowing organizations to adapt workflows, data structures, and modules to fit unique operational needs.
- Streamlined Sales Processes: Freshsales simplifies your sales workflow, enabling teams to track leads, manage customer interactions, and close deals faster. You’ll appreciate how easy it is to navigate through the sales pipeline, ensuring nothing slips through the cracks.
- Intelligent Lead Scoring: With Freshsales, you can prioritize your leads based on their engagement and likelihood to convert. This feature allows you and your team to focus efforts where they matter most, driving efficiency and improving conversion rates.
- Built-in Communication Tools: Freshsales integrates email, phone calls, and chat features directly into the platform. This means you can engage with prospects without switching between tools—saving valuable time for you and your team.
No key benefits available yet.
Best fit
- 50–500 Employees
- Wholesale, Manufacturing, eCommerce, Automotive, Logistics, Distribution, Financial Services
- Sales Managers, Marketing Directors, CRM Administrators, Business Analysts, Customer Support Managers, Operations Managers
- 11 to 500 employees
- Sales Automation, SaaS, Martech, Fintech, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
No best-fit guidance available yet.
Reasons buyers look elsewhere
- OroCRM does not offer as many pre-built integrations with major platforms like Salesforce, HubSpot, or Google Workspace, which can be a disadvantage for companies seeking quick and seamless connectivity with their existing tech stack..
- Due to its open-source nature and flexible customization options, OroCRM can be more complex to set up and configure compared to plug-and-play CRM alternatives with guided onboarding experiences.
- Some users report that OroCRM's interface feels less modern or user-friendly compared to more mainstream CRMs, potentially impacting adoption among non-technical users or smaller teams.
- Users might consider alternatives to Freshsales due to specific needs or preferences that may not be fully addressed by the platform.
- Some businesses may require more advanced automation features or customization options that Freshsales does not offer, prompting them to explore alternatives.
- Companies with budget constraints may seek more cost-effective CRM solutions that provide similar functionalities at a lower price point than Freshsales.
No alternatives guidance available yet.
Software Demo
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How do OroCRM, Freshsales and Bigin by Zoho CRM Compare on Features?
Total Features | 7 Features | 10 Features | 10 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare OroCRM, Freshsales and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
OroCRM vs Freshsales User Reviews & Rating Comparison
User Ratings | 4.6 (based on 21 reviews) | ||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 21 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, strong customer support, and effective sales process automation, tempered by occasional performance issues and feature limitations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  GVL  MTH Retail Group  Hoyes Michalos |  Dunzo  Dyson  Grabyo |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  3 Screenshots |  35 Screenshots |
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Videos |  1 Videos |  3 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, OroCRM or Freshsales?
- OroCRM and Freshsales are closely matched with equal user ratings of 4.6. The right choice depends on your team size, budget, and specific CRM Software needs.
- Do OroCRM and Freshsales offer a free trial?
- Freshsales offers a free trial. OroCRM does not.
- What is the starting price of OroCRM vs Freshsales?
- OroCRM starts at Contact for pricing. Freshsales starts at $9 /user/month.
- What are the top alternatives to OroCRM?
- Top alternatives to OroCRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Thryv.
- What are the top alternatives to Freshsales?
- Top alternatives to Freshsales include Bigin by Zoho CRM, Salesforce, HubSpot CRM, Freshworks 360, Nutshell.