8.4
Spot Score
webCRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is webCRM?
webCRM is an intuitive, feature-rich, easily customizable CRM application that provides your organization with the most advanced and robust CRM functionality on the market. webCRM was built to be flexible and scalable, and offers all the functionality of a high-end enterprise solution, yet it has a low total cost of ownership and can be downloaded in minutes.
Pricing
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2SSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
webCRM Software Demo
webCRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider webCRM
- Team types
- Large Enterprises, Medium Business
Why teams choose webCRM
Offers extensive customization to fit unique business needs.
Scalable for growing organizations.
Affordable pricing structure compared to competitors.
Is webCRM right for you?
What buyers should know before shortlisting webCRM
webCRM has garnered significant praise over the past year, establishing itself as a highly reliable and user-friendly CRM tool tailored to a wide range of business needs. Its standout feature is its adaptability, allowing businesses to scale and customize the platform to meet their evolving demands.
Users consistently highlight the simplicity of its interface and its robust functionality for essential tasks like email campaigns, invoicing, and database segmentation. The granular segmentation feature, in particular, has been lauded for delivering precise insights and facilitating effective member engagement.
Another major strength lies in the attentive and professional customer support team, with names like Charlotte and James frequently mentioned for their excellent guidance and prompt responsiveness. The platform’s continuous updates, including seamless VOIP integration, reflect its commitment to enhancing usability.
Though webCRM offers substantial flexibility, some users note that its effectiveness depends on the effort invested in learning the system, especially for highly specific company requirements. Overall, webCRM stands out as a dependable and adaptable solution, backed by a team that prioritizes customer success.
webCRM pros and cons
- webCRM pros
Offers extensive customization to fit unique business needs.
Scalable for growing organizations.
Affordable pricing structure compared to competitors.
- webCRM cons
Initial setup may require technical expertise.
User interface can be complex for new users.
Ready to try it?
Get started with webCRM
Start your free trial — no credit card required.
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See how it stacks up
Compare webCRM side-by-side with top CRM Software alternatives.
What is the pricing of webCRM?
webCRM Pricing Plans
Standard
Gain full visibility of task management
Analyse data and produce quick reports
Send targeted emails and newsletters
Design PDF and email templates with merge fields
Easily import customer data from Excel
Show more +
Plus
Gain full visibility of task management
Analyse data and produce quick reports
Send targeted emails and newsletters
Design PDF and email templates with merge fields
Easily import customer data from Excel
Show more +
Enterprise
Gain full visibility of task management
Analyse data and produce quick reports
Send targeted emails and newsletters
Design PDF and email templates with merge fields
Easily import customer data from Excel
Show more +
webCRM reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 20 reviews, with strong overall satisfaction.
What buyers like
- Outstanding customer support team, praised for professionalism, knowledge, and responsiveness during demos and setup.
- User-friendly interface, making it accessible for both beginners and seasoned users.
- Flexible and adaptable for a variety of business needs, including lead generation, client databases, and large-scale projects.
Common complaints
- Some users mention a learning curve for fully understanding and leveraging the advanced customization options.
- Requires sufficient input and effort from the user to derive maximum value, which might be challenging for smaller teams or companies.
- May not adapt precisely to every organization's unique workflow, as expected with highly customizable CRM solutions.
What users are saying
RG
Richard Goldstein
01/07/21
Would definitely recommend!!
I have been using webCRM for 5 years. Firstly, the customer service is great - helpful, friendly and efficient. Really important. I use the system for ...
Read more
RG
Richard Goldstein
01/07/21
Would definitely recommend!!
I have been using webCRM for 5 years. Firstly, the customer service is great - helpful, friendly and efficient. Really important. I use the system for ...
Read more
ES
Enfield Safety
10/20/20
Charlotte at webCRM
I’ve been working with Charlotte at webCRM and I was very impressed with the level of knowledge and professionalism shown. Charlotte has demonstrated ...
Read more
ES
Enfield Safety
10/20/20
Charlotte at webCRM
I’ve been working with Charlotte at webCRM and I was very impressed with the level of knowledge and professionalism shown. Charlotte has demonstrated ...
Read more
OM
Oliver Murray
09/08/20
Clear teaching, clear understanding.
Our team recently took part in a WebCRM demo that was headed by Charlotte Gallagher. Out of all the demonstrations we took part in, WebCRM left one of ...
Read more
OM
Oliver Murray
09/08/20
Clear teaching, clear understanding.
Our team recently took part in a WebCRM demo that was headed by Charlotte Gallagher. Out of all the demonstrations we took part in, WebCRM left one of ...
Read more
- See if webCRM fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of webCRM?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
webCRM security and data handling
Key compliance certifications and security features for IT and security teams evaluating webCRM.
Certifications
Security features
Developer & data
Alternatives to webCRM
Recommended
Streamline your sales and build ...
9.0
Excellent
webCRM Support Options
Frequently Asked Questions About webCRM
Common questions buyers ask before choosing webCRM.
webCRM is a CRM Software. webCRM offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Project Management and many more functionalities.
Buyers commonly note the following limitations of webCRM: Initial setup may require technical expertise.; User interface can be complex for new users.; Limited mobile app functionality..
Some top alternatives to webCRM includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Salesforce and Salesforce Partner Relationship Management.
webCRM offers Free Trial, Subscription pricing models
The starting price is not disclosed by webCRM. You can visit webCRM pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].