9.0
SpotScore
Top 10 eVoice Alternatives 2026
Streamline your telemarketing with eVoice.
Main Features
- Auto Call Recording
- Call Monitoring
- IVR Support
- Inbound Call Center
Pricing
Starts from $6.25/User/Month when Billed Yearly
Free Trial available
eVoice is a Call Center Software platform with a user rating of 3.4★ based on 112 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Call Center Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
eVoice vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| eVoice Current | Call Center Software | $6.25 | 3.4 ★ | ✓ Yes |
 Nextiva | Call Center Software | $18.95 | 4.6 ★ | ✓ Yes |
 Knowlarity | Call Center Software | Free trial | 4.9 ★ | ✓ Yes |
/logo_1688636017.899169.jpg){kind=logo} Freshdesk Contact Center (Formerly Freshcaller) | Call Center Software | $15 | 4.3 ★ | ✓ Yes |
 Call Center Studio | Call Center Software | Free trial | 4.9 ★ | ✓ Yes |
 Voiptime | Call Center Software | Custom pricing | 4.9 ★ | ✗ No |
Showing 1-10 out of 10
List of the Top eVoice alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
9.6
SpotScore
Nextiva — from $18.95 · 4.56★
RECOMMENDED
Empowering businesses through advanced communication solutions.
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What is Nextiva?
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 4 more
Unique Features
-
Concurrency Support
Pricing
Free Trial available, Try Now
Starts from $18.95/User/Month when Billed Yearly
8.7
SpotScore
Knowlarity — 4.9★
Empowering Your Business with Seamless Customer Engagement
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What is Knowlarity?
Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools ...
Read moreWhat reviewers like about Knowlarity
- Integration with HubSpot for seamless operations.
- User-friendly interface for easy navigation.
- Efficient bulk SMS feature along with detailed call reports.
Where Knowlarity falls short
- Limited marketplace options for advanced functionalities and app integrations.
- Complex features can be overwhelming for new users without adequate support.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Queue Management (Calls)
+ 3 more
Unique Features
-
Progressive Dialer
Pricing
Free Trial available
Knowlarity offers custom pricing plan
9.1
SpotScore
Freshdesk Contact Center (Formerly Freshcaller) — from $15 · 4.29★
Streamline customer service and boost sales effortlessly.
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What is Freshdesk Contact Center (Formerly Freshcaller)?
Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and ...
Read moreWhat reviewers like about Freshdesk Contact Center (Formerly Freshcaller)
- Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
- Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
- Multi-Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
Where Freshdesk Contact Center (Formerly Freshcaller) falls short
- Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
- Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
- Dialing Issues: Some users experience difficulties with dialing clients in Freshcaller, which needs improvement.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Queue Management (Calls)
+ 3 more
Unique Features
-
Concurrency Support
Pricing
Free Trial available
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
8.9
SpotScore
Call Center Studio — 4.93★
Streamline your call center operations with ease.
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What is Call Center Studio?
Call Center Studio is a contact center platform for operations running high call volumes that need ACD, IVR, predictive dialing, and real-time reporting in one system. It consolidates tools that many contact centers otherwise stitch together separately, including inbound routing, outbound ...
Read moreWhat reviewers like about Call Center Studio
- Fast and effective technical support, providing instant solutions.
- Simple and user-friendly interface, easy to navigate for all users.
- Reliable dialer with excellent call quality, suitable for high call volumes.
Where Call Center Studio falls short
- Lack of variety in the Marketplace for additional apps and connectors.
- Some users find it overly simplistic, lacking in advanced customization options.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 4 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Predictive Dialer
Pricing
Free Trial available, Try Now
Call Center Studio offers custom pricing plan
8.8
SpotScore
Voiptime — 4.92★
Optimize your call center with Voiptime.
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What is Voiptime?
Voiptime is a cloud-based call center software that provides a solution for contact centers. It handles all agents' interactions and provides all the necessary tools to manage their customers' relationship whenever, wherever and however they choose. Voiptime offers both agents and managers a ...
Read moreWhat reviewers like about Voiptime
- Enhances call center efficiency by reducing call transfers and providing intelligent call routing.
- Easy to use and implement, with quick setup time.
- Two-way CRM integration for real-time access to client information during calls.
Where Voiptime falls short
- The richness of features may be overwhelming for newcomers without proper support.
- Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 4 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Predictive Dialer
Pricing
Voiptime offers custom pricing plan
9.8
SpotScore
TalkDesk — from $85 · 4.5★
Empower your team, elevate your customer support.
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What is TalkDesk?
Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable solution for SMBs to handle growing volumes of inbound calls, engage customers via chat or social media, ...
Read moreWhat reviewers like about TalkDesk
- Streamlined service delivery and improved customer experience by providing crucial context details instantly.
- User-friendly interface with easy access and customization in reporting.
- Quick and responsive technical support.
Where TalkDesk falls short
- Newcomers may find the rich features overwhelming without proper guidance.
- Limited advanced functionality due to a restricted selection in the Marketplace.
- Some users experienced occasional glitches and complexity in usage.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 4 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Predictive Dialer
Pricing
Starts from $85/user/month when monthly
8.9
SpotScore
Truly — from $55 · 4.47★
Engage customers in real-time with Truly.
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What is Truly?
Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time application suite continuously connects a customer to several Engagement ...
Read moreWhat reviewers like about Truly
- Reliable metadata flow to CRM, enhancing efficiency.
- Desktop and mobile app availability for on-the-go usage.
- Easy dialing feature and user-friendly interface for efficient calls.
Where Truly falls short
- Intimidating richness of features for new users without adequate support.
- Limited customization options and marketplace for advanced functionalities.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 4 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Predictive Dialer
Pricing
Free Trial available, Try Now
Starts from $55/User/Month when Billed Yearly
8.8
SpotScore
contactSPACE — from $105 · 4.5★
Maximize Your Call Center's Potential.
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What is contactSPACE?
contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the only call center software available to service centers that are using Avaya, Cisco, ShoreTel, or ...
Read moreWhat reviewers like about contactSPACE
- Complex case tracking
- Integration with major platforms
- Cloud-based accessibility
Where contactSPACE falls short
- Limited customization options
- Higher cost for advanced features
- Steeper learning curve
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 4 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Predictive Dialer
Pricing
Starts from $105/User/Month
9.0
SpotScore
Exotel — from $200 · 4.39★
Elevate your contact center's efficiency
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What is Exotel?
Exotel is a cloud telephony platform used by call centers and customer support operations in India and Southeast Asia that need reliable call routing, recording, and CRM integration. It lets agents access call logs, recordings, and customer history in one place, and supports custom call flows ...
Read moreWhat reviewers like about Exotel
- User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.
- Efficient call management with auto-saving and easy access to call data and recordings.
- Reliable customer support and prompt responses to queries and issues.
Where Exotel falls short
- Limited app selection in the Marketplace, restricting access to advanced features and connectors.
- Inadequate post-sale service experience, as reported by some users.
- Complexity in feature richness and customizations, which may be overwhelming for new users without adequate support.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Queue Management (Calls)
+ 3 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
Pricing
Free Trial available, Try Now
Starts from $200
8.9
SpotScore
ZIWO — from $109 · 4.71★
Revolutionize your customer service experience.
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What is ZIWO?
ZIWO is a cloud contact center platform with CRM plugins, virtual phone numbers, call tracking, and number masking. It integrates telephony with CRM systems so agents can log calls, access analytics, add call notes, and automate outbound calls, with connectivity across 150+ countries including ...
Read moreWhat reviewers like about ZIWO
- Automated detection of phone number country codes enhances convenience and efficiency.
- Easy access and navigation through different options in the apps, improving user experience.
- Excellent call tracking and recording capabilities contribute to operational efficiency.
Where ZIWO falls short
- Occasional system freezes causing delays in operation.
- Automatic logging out after page refresh affecting user experience.
- Limitations in features availability, like call counting on the home page and call number search.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 4 more
Unique Features
-
Progressive Dialer
-
Report Generation
-
Call Logging
+ 1 more
Pricing
Free Trial available, Try Now
Starts from $109/User/Month
The main eVoice competitors
Across Call Center Software, 10 products compete directly with eVoice. The strongest overlap is with Nextiva, Knowlarity and Freshdesk Contact Center (Formerly Freshcaller). Each is compared against eVoice on rating, pricing and feature coverage below.
Tools similar to eVoice
Searches for "sites like eVoice" and "apps like eVoice" land on the same set of options as "eVoice alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
Why each option earned its place
Integration with HubSpot for seamless operations.
Watch for: Limited marketplace options for advanced functionalities and app integrations.
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Watch for: Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Fast and effective technical support, providing instant solutions.
Watch for: Lack of variety in the Marketplace for additional apps and connectors.
Enhances call center efficiency by reducing call transfers and providing intelligent call routing.
Watch for: The richness of features may be overwhelming for newcomers without proper support.
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
Watch for: Newcomers may find the rich features overwhelming without proper guidance.
Reliable metadata flow to CRM, enhancing efficiency.
Watch for: Intimidating richness of features for new users without adequate support.
Complex case tracking
Watch for: Limited customization options
User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.
Watch for: Limited app selection in the Marketplace, restricting access to advanced features and connectors.
Automated detection of phone number country codes enhances convenience and efficiency.
Watch for: Occasional system freezes causing delays in operation.
Why teams look for a eVoice alternative
When teams go looking for a eVoice alternative, it's often because of issues like these:
- Outdated recording process for messages, requiring more steps than necessary.
- Pricing can become costly with unexpected charges and lack of transparency in billing.
- Limited customization options may be overwhelming for some users.
- Delay in receiving messages and lack of caller ID display for incoming calls.
How to evaluate a eVoice alternative
Here's what the data says about these 10 call center software alternatives: 7 offer a free tier; and Call Center Studio is the highest rated at 4.93★ across 80 reviews.
How we put this in order.
Why Teams Look for eVoice Alternatives
- Users might seek alternatives to eVoice if they require more advanced features, such as video conferencing or team collaboration tools, which eVoice may not fully support for their business needs.
- Some individuals may find eVoice’s pricing structure less competitive compared to other VoIP services that offer similar features at a lower cost, prompting them to explore budget-friendly options.
- Businesses with specific regulatory compliance requirements may look for alternatives that provide enhanced security measures or additional compliance certifications that eVoice does not offer.
- Users experiencing reliability issues or inadequate customer support with eVoice might consider switching to alternatives that have better reviews for service uptime and responsive technical assistance.
Why Reviewers Recommend These eVoice Alternatives
- CallHippo: Users often switch to CallHippo for its competitive pricing and robust performance features. The platform’s intuitive interface simplifies call management, while its seamless integration with popular CRM tools enhances overall productivity.
- CloudTalk: Many eVoice users migrate to CloudTalk due to its advanced call analytics and reporting capabilities. The user-friendly design and flexible pricing plans make it a great fit for businesses looking to optimize their communication without the complexity.
- Call Center Studio: Users appreciate Call Center Studio for its tailored solutions specifically designed for call centers. The platform offers superior performance, including customizable workflows, which appeals to those seeking enhanced operational efficiency.
- RingCentral Office: Users switch to RingCentral Office primarily for its all-in-one communication solution that combines voice, video, and messaging. Its strong integration capabilities with various business applications and reliable performance make it a preferred choice for teams needing comprehensive collaboration tools.
- Grasshopper: Grasshopper attracts users with its straightforward pricing and user-friendly interface, ideal for small businesses. Its focus on essential features like virtual phone numbers appeals to those who want simplicity without sacrificing functionality.
- TeleCapture: Users may choose TeleCapture for its unique focus on call recording and compliance features. This is particularly appealing to industries requiring strict adherence to regulations, making it a strong alternative for businesses prioritizing security.
- RingCentral Contact Center: Businesses often switch to RingCentral Contact Center for its extensive features designed for larger teams. The platform's robust integration capabilities and advanced analytics offer a significant performance boost for organizations managing high call volumes.
- VoxDesk: Users find VoxDesk appealing due to its modern interface and emphasis on team collaboration. Its competitive pricing structure combined with easy integration into existing workflows makes it an attractive option for businesses looking to enhance internal communication.
- CallMatrix: Many users transition to CallMatrix because of its customizable features tailored to specific business needs. The platform's flexible pricing options and efficient performance help companies streamline their communication processes effectively.
- MyOperator: MyOperator attracts users with its emphasis on call management features like IVR and call routing. Its cost-effective solutions and ease of use are significant draws for businesses aiming to improve customer experience without extensive technical expertise.
Which eVoice Alternative Is Right for You?
- If you need a free or low-cost option: Nextiva — offers a free plan or trial suitable for small teams.
- If user satisfaction is your top priority: Call Center Studio — holds the highest user rating (4.9★) among eVoice alternatives.
- If you want a mid-range option: TalkDesk — sits in the middle of the list by rating and may fit teams with mixed requirements.
Free switching kit
Switching from eVoice? Get the migration checklist
A step-by-step call center software migration checklist so you can move off eVoice without losing data or momentum.
- Pre-switch data & access audit
- Migration timeline and owners
- Go-live cutover checklist
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Frequently Asked Questions (FAQs)
Stuck on something? We're here to help with all the questions and answers in one place.
The top-rated alternatives to eVoice for Call Center Software are Call Center Studio (4.9★), Voiptime (4.9★), Knowlarity (4.9★). Compare all 10 alternatives side-by-side above.
When evaluating alternatives to eVoice, prioritize: Outbound Call Center, Inbound Call Center, Live Chat, Queue Management (Calls), IVR Support, transparent pricing, free trial availability, and integrations with tools you already use. Use the filters above to compare by feature, budget, and team size.
For small businesses, the best Call Center Software tools are TalkDesk, CloudTalk, Nextiva. Look for affordable per-seat pricing, quick setup (under 1 day), no long-term contracts, and strong onboarding support to reduce time-to-value.
eVoice starts from $6.25 /User/Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.
Migration difficulty depends on how deeply eVoice is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.
eVoice has a rating of 3.4. 10 alternatives — including Nextiva and Knowlarity — rate higher. The right choice depends on your workflow, team size, and budget.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].