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Best eVoice Alternatives: 6 Compared, With Free Options (2026)

Explore 6 alternatives to eVoice, vetted by our editors with real user reviews, pricing, and feature comparisons.

eVoice alternatives: the 6 best options at a glance

Quick answer

Need a eVoice alternative fast? Consider Freshdesk Contact Center (Formerly Freshcaller), Exotel and Call Center Studio. Freshdesk Contact Center (Formerly Freshcaller) holds the top SpotScore (9.1) with a 4.29★ rating. The full comparison of all 6 on score, rating, and price is below.

There's no single best tool for everyone, so if eVoice falls short on cost, features, or ease of use, look here. These 6 call center software free alternatives lead the field, ranked by SpotScore (a blend of real-user satisfaction and market presence), ratings, and pricing. Compare them quickly in the table, then read each profile.

ProductSpotScoreRatingPricingBest for
Freshdesk Contact Center (Formerly Freshcaller)Streamline customer service and boost sales effortlessly.9.1★★★★☆ 4.29(170)Freefrom $15 /User/Monthteams of all sizes
ExotelElevate your contact center's efficiency9★★★★☆ 4.39(76)Freefrom $200teams of all sizes
Call Center StudioStreamline your call center operations with ease.8.9★★★★★ 4.93(80)FreeFree Trial · Quotation Basedteams of all sizes
TrulyEngage customers in real-time with Truly.8.9★★★★☆ 4.47(150)Freefrom $55 /User/Monthteams of all sizes
ZIWORevolutionize your customer service experience.8.9★★★★★ 4.71(33)Freefrom $109 /User/Monthteams of all sizes
KnowlarityEmpowering Your Business with Seamless Customer Engagement8.7★★★★★ 4.9(20)FreeFree Trial · Quotation Basedteams of all sizes

9.1

SpotScore

Freshdesk Contact Center (Formerly Freshcaller) - Call Center Software

Freshdesk Contact Center (Formerly Freshcaller)

Streamline customer service and boost sales effortlessly.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

170 verified reviews

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What is Freshdesk Contact Center (Formerly Freshcaller)?

Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and ...

Read more about Freshdesk Contact Center (Formerly Freshcaller)
Free Trial

9.0

SpotScore

Exotel - Call Center Software

Exotel

Elevate your contact center's efficiency

Best for: SMB teams · Mid-market · Enterprise

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4.4

76 verified reviews

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What is Exotel?

Exotel is a cloud telephony platform used by call centers and customer support operations in India and Southeast Asia that need reliable call routing, recording, and CRM integration. It lets agents access call logs, recordings, and customer history in one place, and supports custom call flows ...

Read more about Exotel
Free TrialTry Free →·

Exotel offers custom pricing plan

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8.9

SpotScore

Call Center Studio - Call Center Software

Call Center Studio

Streamline your call center operations with ease.

Best for: SMB teams · Mid-market · Enterprise

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4.9

80 verified reviews

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What is Call Center Studio?

Call Center Studio is a contact center platform for operations running high call volumes that need ACD, IVR, predictive dialing, and real-time reporting in one system. It consolidates tools that many contact centers otherwise stitch together separately, including inbound routing, outbound ...

Read more about Call Center Studio
Free TrialTry Free →·

Call Center Studio offers custom pricing plan

8.9

SpotScore

Truly - Call Center Software

Truly

Engage customers in real-time with Truly.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

150 verified reviews

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What is Truly?

Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time application suite continuously connects a customer to several Engagement ...

Read more about Truly
Free TrialTry Free →

8.9

SpotScore

ZIWO - Call Center Software

ZIWO

Revolutionize your customer service experience.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

33 verified reviews

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What is ZIWO?

ZIWO is a cloud contact center platform with CRM plugins, virtual phone numbers, call tracking, and number masking. It integrates telephony with CRM systems so agents can log calls, access analytics, add call notes, and automate outbound calls, with connectivity across 150+ countries including ...

Read more about ZIWO
Free TrialTry Free →

8.7

SpotScore

Knowlarity - Call Center Software

Knowlarity

Empowering Your Business with Seamless Customer Engagement

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.9

20 verified reviews

Add to compare

What is Knowlarity?

Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools ...

Read more about Knowlarity
Free Trial·

Knowlarity offers custom pricing plan

The main eVoice competitors

Across Call Center Software, 6 products compete directly with eVoice. The strongest overlap is with Freshdesk Contact Center (Formerly Freshcaller), Exotel and Call Center Studio. Each is compared against eVoice on rating, pricing and feature coverage below.

Tools similar to eVoice

Searches for "sites like eVoice" and "apps like eVoice" land on the same set of options as "eVoice alternatives" — the 6 options below cover both, whether you want a like-for-like replacement or something lighter.

Why each option earned its place

Freshdesk Contact Center (Formerly Freshcaller)9.1Best for teams of all sizes

Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.

Watch for: Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.

Exotel9Best for teams of all sizes

User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.

Watch for: Limited app selection in the Marketplace, restricting access to advanced features and connectors.

Call Center Studio8.9Best for teams of all sizes

Fast and effective technical support, providing instant solutions.

Watch for: Lack of variety in the Marketplace for additional apps and connectors.

Truly8.9Best for teams of all sizes

Reliable metadata flow to CRM, enhancing efficiency.

Watch for: Intimidating richness of features for new users without adequate support.

ZIWO8.9Best for teams of all sizes

Automated detection of phone number country codes enhances convenience and efficiency.

Watch for: Occasional system freezes causing delays in operation.

Knowlarity8.7Best for teams of all sizes

Integration with HubSpot for seamless operations.

Watch for: Limited marketplace options for advanced functionalities and app integrations.

Why teams look for a eVoice alternative

When teams go looking for a eVoice alternative, it's often because of issues like these:

  • Outdated recording process for messages, requiring more steps than necessary.
  • Pricing can become costly with unexpected charges and lack of transparency in billing.
  • Limited customization options may be overwhelming for some users.
  • Delay in receiving messages and lack of caller ID display for incoming calls.

How to evaluate a eVoice alternative

Here's what the data says about these 6 call center software free alternatives: 6 offer a free tier; paid plans run $15–$200, with Freshdesk Contact Center (Formerly Freshcaller) the cheapest entry point; and Call Center Studio is the highest rated at 4.93★ across 80 reviews.

How we put this in order.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to eVoice are Call Center Studio (4.9★), Knowlarity (4.9★), ZIWO (4.7★). Compare all 6 alternatives side-by-side above.

When evaluating alternatives to eVoice, prioritize: Outbound Call Center, Inbound Call Center, Live Chat, Queue Management (Calls), IVR Support, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

eVoice starts from $6.25 /User/Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply eVoice is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to land on the right eVoice alternative

Ready to leave eVoice?

Getting off eVoice cleanly comes down to preparation. Export everything, verify the new tool can import it, and check feature parity for your day-to-day work. Run a small pilot first, then migrate fully, keeping eVoice as backup until you're done. Free trials above lower the risk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].