Freshdesk Contact Center (Formerly Freshcaller) vs eVoice vs Nextiva Comparison
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Freshdesk Contact Center (Formerly Freshcaller)
Starting at $15 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and…
eVoice
Starting at $6.25 /User/Month
- Free Trial
- Individuals
- Large Enterprises
eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with state-of-the-art technology, fl…
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
Freshdesk Contact Center (Formerly Freshcaller) leads on user satisfaction with a 4.0-star rating across 13 reviews.
Freshdesk Contact Center (Formerly Freshcaller) vs eVoice vs Nextiva — at a glance
| Feature | Freshdesk Contact Center (Formerly Freshcaller) | eVoice | Nextiva |
|---|---|---|---|
| Rating | 4.0 / 5 | 3.3 / 5 | 4.4 / 5 |
| Reviews | 13 | 129 | 1,473 |
| Starting price | $15 /User/Month | $6.25 /User/Month | $18.95 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Individuals, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | Call Center Software | Call Center Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | — | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR | — | SOC 2, HIPAA, GDPR |
| Data residency | Global | Global | Global |
Key differences between Freshdesk Contact Center (Formerly Freshcaller) and eVoice
- Pricing: Freshdesk Contact Center (Formerly Freshcaller) starts at $15 /User/Month, while eVoice starts at $6.25 /User/Month.
- Target audience: Freshdesk Contact Center (Formerly Freshcaller) is built for Freelancers / Consultants and Large Enterprises, while eVoice targets Individuals and Large Enterprises.
- User satisfaction: Freshdesk Contact Center (Formerly Freshcaller) scores higher with a 4.0-star average.
- Deployment: Freshdesk Contact Center (Formerly Freshcaller) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; eVoice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Freshdesk Contact Center (Formerly Freshcaller) vs eVoice vs Nextiva — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Freshdesk Contact Center (Formerly Freshcaller)
Best for startups needing an easy, unified multi-channel call center solution.
- You want a cloud-based call center with multi-channel integration (email, phone, chat, social).
- Your team size is 50-500 employees in SaaS, Martech, or Fintech sectors.
- You need a user-friendly platform that integrates seamlessly with existing tools.
- You require extensive third-party app marketplace integrations beyond the limited selection.
- Your team prefers minimal onboarding due to feature complexity and potential overwhelm.
Best for medium businesses needing Salesforce-integrated telemarketing automation.
- You want seamless mobile app access for remote sales and support teams.
- You need a cost-effective virtual phone system to reduce call expenses.
- You use Salesforce and want plug-and-play features with customizable action buttons.
- Your company requires advanced call recording and caller ID capabilities.
- You need highly customizable telephony workflows beyond basic configuration.
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
Freshdesk Contact Center (Formerly Freshcaller): Best for startups needing an easy, unified multi-channel call center solution. eVoice: Best for medium businesses needing Salesforce-integrated telemarketing automation.
Description | Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more ... Read More about Freshdesk Contact Center (Formerly Freshcaller) | eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with ... Read More about eVoice | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva |
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SpotScoreWhat's this? ↗ | 9.1/10 | 9.0/10 | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-500 employeesSmall to Medium Businesses | 50-500 employeesMedium Business | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
Freshdesk Contact Center (Formerly Freshcaller)
- Freshdesk Contact Center integrates smoothly with various tools and platforms, letting your team simplify workflows and improve productivity without managing multiple systems separately. You can easily connect with your existing tech stack.
- Scalable Solutions: Whether you're a small startup or a large enterprise, Freshdesk adapts to your growing needs. As your business expands, the platform scales with you, giving you the right features without paying for unnecessary services.
- Customer Experience: With intelligent call routing and real-time analytics, Freshdesk lets you deliver high-quality service. Your customers receive prompt and personalized support, which increases satisfaction rates.
- Communication Flexibility: With eVoice, you can easily manage calls from anywhere, whether at your desk or on the go. This flexibility helps you stay connected with clients and team members without missing important calls.
- Cost-Efficient Solution: eVoice provides a reliable virtual phone system at a fraction of the cost of traditional phone services. This means managers can allocate resources more effectively while still enjoying premium features like voicemail transcription and call forwarding.
- User-Friendly Interface: Administrators will appreciate eVoice's intuitive dashboard, which simplifies call management and allows for easy customization of settings. This ease of use reduces training time for new staff, promoting quick adoption across your organization.
- Streamlined Communication: With Nextiva's intuitive platform, your team can easily collaborate across multiple channels—voice, video, and chat—keeping everyone connected regardless of location. Your employees can communicate smoothly, boosting productivity.
- Advanced Analytics: Nextiva provides reliable analytics tools that let you gain insights into call metrics and customer interactions. Using this data, you can make informed decisions that improve your customer service experience and overall business performance.
- Scalability at Its Best: Whether you're a small startup or a large enterprise, Nextiva scales with your business growth. As you expand, adding new users and features is straightforward, so your communication needs stay covered.
Best fit
Freshdesk Contact Center (Formerly Freshcaller)
- 50 to 500 employees
- Martech, Fintech, SaaS, Consulting, E-commerce, and Customer Support
- Customer Support Managers, Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
- 50 to 500 employees
- SaaS, Consulting, Customer Support, Telecommunications, and Small Business Services
- Sales Managers, Customer Support Representatives, Business Development Representatives, and Operations Managers
- 10 to 500 employees
- SaaS, Consulting, Martech, and Sales Automation
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
Freshdesk Contact Center (Formerly Freshcaller)
- Users may seek alternatives due to pricing concerns, especially if their business model requires a more flexible or cost-effective solution that can scale without incurring high monthly fees.
- Some businesses might find Freshdesk Contact Center lacking specific integrations with other tools they rely on, prompting them to explore options that offer better compatibility with their existing systems.
- Companies with unique or complex customer support needs may look for alternatives that provide advanced features such as AI-driven analytics or omnichannel capabilities, which may not be fully supported by Freshdesk.
- Users might seek alternatives to eVoice if they require more advanced features, such as video conferencing or team collaboration tools, which eVoice may not fully support for their business needs.
- Some individuals may find eVoice’s pricing structure less competitive compared to other VoIP services that offer similar features at a lower cost, prompting them to explore budget-friendly options.
- Businesses with specific regulatory compliance requirements may look for alternatives that provide enhanced security measures or additional compliance certifications that eVoice does not offer.
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
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How do Freshdesk Contact Center (Formerly Freshcaller), eVoice and Nextiva Compare on Features?
Total Features | 7 Features | 7 Features | 8 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshdesk Contact Center (Formerly Freshcaller), eVoice and Nextiva on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | — |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Freshdesk Contact Center (Formerly Freshcaller) vs eVoice User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of use and integration, tempered by concerns over dialing reliability and feature limitations. What buyers like
Common complaints
| Buyer sentiment Buyers appreciate eVoice's mobile flexibility, cost efficiency, and customer support despite some frustrations with outdated features and pricing transparency. What buyers like
Common complaints
| Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Travix  Blys  Pirate Studios |  Forbes  Inc  PC | No Customers information available. |
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Media and Screenshots
Screenshots | /image_urls_1688636018.724605.png) 7 Screenshots |  1 Screenshots |
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Videos |  3 Videos |  4 Videos |
Alternatives
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Related Blogs and Articles for Call Center Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshdesk Contact Center (Formerly Freshcaller) or eVoice?
- Freshdesk Contact Center (Formerly Freshcaller) edges out the other on user ratings (4.0 vs 3.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshdesk Contact Center (Formerly Freshcaller) and eVoice offer a free trial?
- Yes, both Freshdesk Contact Center (Formerly Freshcaller) and eVoice offer a free trial.
- What is the starting price of Freshdesk Contact Center (Formerly Freshcaller) vs eVoice?
- Freshdesk Contact Center (Formerly Freshcaller) starts at $15 /User/Month. eVoice starts at $6.25 /User/Month.
- What are the top alternatives to Freshdesk Contact Center (Formerly Freshcaller)?
- Top alternatives to Freshdesk Contact Center (Formerly Freshcaller) include Nextiva, Freshsales, Zendesk Talk, TalkDesk, Call Center Studio.
- What are the top alternatives to eVoice?
- Top alternatives to eVoice include Nextiva, CallHippo, CloudTalk, Call Center Studio, RingCentral Office.