9.6
Spot Score
Empowering businesses through advanced communication solutions.
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Starts from $18.95/User/Month when Billed Yearly
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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GH
Glen Hughes
11/12/24
Our company has had Nextiva for 6 months and we have not had any dropped calls, no audio issues, no outages, and the transition from our landline service to their VOIP service was easy and stress free. No complaints about Nextiva. They do an awesome job!
GB
Grady Barrett
11/12/24
Very reliable! And the customer support is fantastic. I have only called in a couple times, however, each time the support rep has been very polite, patient, and answered all of my questions instead of being passed around to different representatives. Any time we have needed to upgrade or add something to our plan, it has always been a simple and efficient process. Not too many cons!
GH
Glen Hughes
11/12/24
Our company has had Nextiva for 6 months and we have not had any dropped calls, no audio issues, no outages, and the transition from our landline service to their VOIP service was easy and stress free. No complaints about Nextiva. They do an awesome job!
GB
Grady Barrett
11/12/24
Very reliable! And the customer support is fantastic. I have only called in a couple times, however, each time the support rep has been very polite, patient, and answered all of my questions instead of being passed around to different representatives. Any time we have needed to upgrade or add something to our plan, it has always been a simple and efficient process. Not too many cons!
RP
Roman P
11/11/24
Carlos was helpful and also called me…
Carlos was helpful and also called me back after a dropped call. big points!
NF
Nicki Foster Gaskins
11/11/24
Leo was exceptional
Whille our experience wiht Nextiva was terrible, Leo was exceptional in his help at the end as closed out our account.
JJ
Jane Johnson
11/11/24
Great service and walkthrough on…
Great service and walkthrough on establishing the services
PM
Patrick Malley
11/11/24
Found a way to help me even when…
Found a way to help me even when systems were providing a roadblock. Much appreciated!
AE
Arsenii Ermolenko
11/11/24
Ed J case 03812285
Ed J case 03812285 The representative was great and professional and helped me to resolve the issue.
J
Judy
11/11/24
Nick @ CR and this case number 03904928…
Nick @ CR and this case number 03904928, Nick called me and was able to quickly resolve my issue after I got the run around from two other representatives.
