8.8
SpotScore
Voiptime Reviews in July 2026: User Ratings, Pros & Cons
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Voiptime Reviews & Ratings
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Spotsaas Editor’s POV
Voiptime Cloud is a call center platform built around intelligent call routing that reduces transfers and shortens wait times. The customizable IVR and two-way CRM integration let agents deliver personalized service without manual handoffs. Reporting and workforce management tools give supervisors visibility into team performance and call patterns. Before ...Read more
Voiptime pros and cons
Enhances call center efficiency by reducing call transfers and providing intelligent call routing.
Easy to use and implement, with quick setup time.
Two-way CRM integration for real-time access to client information during calls.
Facilitates improved communication channels and customer service.
The richness of features may be overwhelming for newcomers without proper support.
Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 1-10 out of 13
PO
Peter O
06/01/21
"Good call center solution"
What do you like best about Voiptime Cloud? We've significantly reduced the number of call transfers thanks to their ACD with intelligent call routing. Customer don't like to wait in the queue for age or to talk about their problem endlessly. This software offers a customizable IVR that indentifies your customers and gives them personalized service. And last but not least, they have good call quality monitoring tools. Their scorecards allow our managers to assess the agent's work as ...
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AM
Anastasia M
06/01/21
"The best software for customer service"
What do you like best about Voiptime Cloud? It is very simple to use and implement! It took less than two days to start working. Also, our customer service reps benefit a lot from using two-way CRM integration. The client's card from our CRM is showed during the call that is a real time-saver. In turn, the client's data in the CRM system is automatically updated when an agent makes some changes.
AU
Anonymous User
05/07/20
"Multichannel professional contact centre software"
What do you like best about Voiptime Cloud? We awlays seek ways to improve our communication channels with our clients and successfully deal with all their concerns. We got it with Voiptime Cloud. The product is easy to use and permits us to easily manage our call operations. From the reporting to real-time data, it helps meet our customers needs.
HZ
Helga Z
05/04/20
"The professional instrument for making massive outbound campaigns"
What do you like best about Voiptime Cloud? Thanks to Voiptime Cloud software we grant our clients with expert service. This software is especially useful for telesales, telemarketing companies for doing mass outbound campaigns. It also helps to process your warm leads or cold databases more efficiently, automate dialing and related routine tasks, track the main call center KPIs, and make the workflow more transparent. And the price is really interesting when you look at all the ...
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TD
Tom D
04/25/20
"A amazing customer service"
What do you like best about Voiptime Cloud? Working with Tanya and the team at Voiptime is awesome! By far the best customer service I have every received from a SAAS company!
VF
Valerie F
04/24/20
"YES to Voiptime cloud solution"
What do you like best about Voiptime Cloud? This is a blended call center solution handling both inbound and outbound calls, it has easily configured outbound campaigns with an IVR constructor and many more useful features. The vendor came up with a perfect combination of quality and cost-efficiency. It's worth having it!
BZ
Bohuslava Z
04/22/20
"Voiptime Call center is a powerful solution"
What do you like best about Voiptime Cloud? It has a great variety of features, especially I liked its detailed reporting and resources sections. Thanks to the Quality Assessment and Workforce my team are managed well and I've noticed a significant increase inefficiency. Generally, after using it for a while we realized its real robust and usage simplicity.
AU
Anonymous User
06/23/19
"Amazing VOIP"
What do you like best about Voiptime Cloud? Best way for audio calls to be saved in businuess What do you dislike about Voiptime Cloud?
KK
Kateryna K
04/12/19
"Great software for cold calling"
What do you like best about Voiptime Cloud? What we really like about this software is that it has a bunch of other useful features in addition to auto dialer. It’s really important for us to be able to process our database effectively and Voiptime Cloud ensures that. Starting out and setting the campaign is very easy and overall it’s very user-friendly software.
YV
Yuriy V
02/22/19
"This software is as good as they say"
What do you like best about Voiptime Cloud? There are lots of benefits: built-in CRM
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].