8.1
SpotScore
Top 10 Dialer360 Alternatives 2026
Streamline your contacts and communication effortlessly.
Main Features
- Auto Call Recording
- Concurrency Support
- IVR Support
- Inbound Call Center
Pricing
Free Trial available
Dialer360 is a Call Center Software platform with a user rating of 4.0★ based on 1 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Call Center Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Dialer360 vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Dialer360 Current | Call Center Software | Free trial | 4.0 ★ | ✓ Yes |
 Nextiva | Call Center Software | $18.95 | 4.6 ★ | ✓ Yes |
 CallTools | Call Center Software | Custom pricing | 5.0 ★ | ✗ No |
 Voiptime | Call Center Software | Custom pricing | 4.9 ★ | ✗ No |
 TalkDesk | Call Center Software | $85 | 4.5 ★ | ✗ No |
 Truly | Call Center Software | $55 | 4.5 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top Dialer360 alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
9.6
SpotScore
Nextiva — from $18.95 · 4.56★
RECOMMENDED
Empowering businesses through advanced communication solutions.
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What is Nextiva?
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 2 more
Unique Features
-
Live Chat
-
Queue Management (Calls)
-
Call Monitoring
Pricing
Free Trial available, Try Now
Starts from $18.95/User/Month when Billed Yearly
9.1
SpotScore
CallTools — 4.96★
Streamline your call center operations with ease.
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What is CallTools?
CallTools is a simple and easy to use yet flexible call center software that offers management various ways to handle calls. Call center agents can be given an unlimited number of skill sets which are used to define the call flow, scripts, and more. The application allows for monitoring of ...
Read moreWhat reviewers like about CallTools
- Efficient automation features save valuable time and enhance productivity.
- Customization options let users tailor the system to their unique needs easily.
- Stellar customer support team that is ready to assist at every turn.
Where CallTools falls short
- The richness of features and customizations can be intimidating and complex for newcomers without proper support.
- Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Queue Management (Calls)
-
Call Monitoring
Pricing
CallTools offers custom pricing plan
8.8
SpotScore
Voiptime — 4.92★
Optimize your call center with Voiptime.
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What is Voiptime?
Voiptime is a cloud-based call center software that provides a solution for contact centers. It handles all agents' interactions and provides all the necessary tools to manage their customers' relationship whenever, wherever and however they choose. Voiptime offers both agents and managers a ...
Read moreWhat reviewers like about Voiptime
- Enhances call center efficiency by reducing call transfers and providing intelligent call routing.
- Easy to use and implement, with quick setup time.
- Two-way CRM integration for real-time access to client information during calls.
Where Voiptime falls short
- The richness of features may be overwhelming for newcomers without proper support.
- Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Queue Management (Calls)
-
Call Monitoring
Pricing
Voiptime offers custom pricing plan
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9.8
SpotScore
TalkDesk — from $85 · 4.5★
Empower your team, elevate your customer support.
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What is TalkDesk?
Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable solution for SMBs to handle growing volumes of inbound calls, engage customers via chat or social media, ...
Read moreWhat reviewers like about TalkDesk
- Streamlined service delivery and improved customer experience by providing crucial context details instantly.
- User-friendly interface with easy access and customization in reporting.
- Quick and responsive technical support.
Where TalkDesk falls short
- Newcomers may find the rich features overwhelming without proper guidance.
- Limited advanced functionality due to a restricted selection in the Marketplace.
- Some users experienced occasional glitches and complexity in usage.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Queue Management (Calls)
-
Call Monitoring
Pricing
Starts from $85/user/month when monthly
8.9
SpotScore
Truly — from $55 · 4.47★
Engage customers in real-time with Truly.
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What is Truly?
Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time application suite continuously connects a customer to several Engagement ...
Read moreWhat reviewers like about Truly
- Reliable metadata flow to CRM, enhancing efficiency.
- Desktop and mobile app availability for on-the-go usage.
- Easy dialing feature and user-friendly interface for efficient calls.
Where Truly falls short
- Intimidating richness of features for new users without adequate support.
- Limited customization options and marketplace for advanced functionalities.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Queue Management (Calls)
-
Call Monitoring
Pricing
Free Trial available, Try Now
Starts from $55/User/Month when Billed Yearly
8.8
SpotScore
contactSPACE — from $105 · 4.5★
Maximize Your Call Center's Potential.
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What is contactSPACE?
contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the only call center software available to service centers that are using Avaya, Cisco, ShoreTel, or ...
Read moreWhat reviewers like about contactSPACE
- Complex case tracking
- Integration with major platforms
- Cloud-based accessibility
Where contactSPACE falls short
- Limited customization options
- Higher cost for advanced features
- Steeper learning curve
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Queue Management (Calls)
-
Call Monitoring
Pricing
Starts from $105/User/Month
9.0
SpotScore
Zendesk Talk — from $9 · 4.3★
Personalized service for efficient problem resolution.
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What is Zendesk Talk?
Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for call center teams or help desks that field a mixed bag of issues, from general inquiries to complex ...
Read moreWhat reviewers like about Zendesk Talk
- Integrates with Zendesk
- Streamlines call resolution
- Personalized customer service
Where Zendesk Talk falls short
- Limited standalone functionality
- Requires Zendesk for full use
- Not suitable for non-call center teams
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Queue Management (Calls)
-
Call Monitoring
Pricing
Free Trial available
Starts from $9/User/Month, also offers free forever plan
9.0
SpotScore
Exotel — from $200 · 4.39★
Elevate your contact center's efficiency
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What is Exotel?
Exotel is a cloud telephony platform used by call centers and customer support operations in India and Southeast Asia that need reliable call routing, recording, and CRM integration. It lets agents access call logs, recordings, and customer history in one place, and supports custom call flows ...
Read moreWhat reviewers like about Exotel
- User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.
- Efficient call management with auto-saving and easy access to call data and recordings.
- Reliable customer support and prompt responses to queries and issues.
Where Exotel falls short
- Limited app selection in the Marketplace, restricting access to advanced features and connectors.
- Inadequate post-sale service experience, as reported by some users.
- Complexity in feature richness and customizations, which may be overwhelming for new users without adequate support.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 3 more
Unique Features
-
Queue Management (Calls)
-
Call Monitoring
Pricing
Free Trial available, Try Now
Starts from $200
8.7
SpotScore
Knowlarity — 4.9★
Empowering Your Business with Seamless Customer Engagement
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What is Knowlarity?
Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools ...
Read moreWhat reviewers like about Knowlarity
- Integration with HubSpot for seamless operations.
- User-friendly interface for easy navigation.
- Efficient bulk SMS feature along with detailed call reports.
Where Knowlarity falls short
- Limited marketplace options for advanced functionalities and app integrations.
- Complex features can be overwhelming for new users without adequate support.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Progressive Dialer
+ 2 more
Unique Features
-
Queue Management (Calls)
-
Call Monitoring
Pricing
Free Trial available
Knowlarity offers custom pricing plan
9.1
SpotScore
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Freshdesk Contact Center (Formerly Freshcaller) — from $15 · 4.29★
Streamline customer service and boost sales effortlessly.
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What is Freshdesk Contact Center (Formerly Freshcaller)?
Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and ...
Read moreWhat reviewers like about Freshdesk Contact Center (Formerly Freshcaller)
- Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
- Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
- Multi-Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
Where Freshdesk Contact Center (Formerly Freshcaller) falls short
- Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
- Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
- Dialing Issues: Some users experience difficulties with dialing clients in Freshcaller, which needs improvement.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 2 more
Unique Features
-
Queue Management (Calls)
-
Call Monitoring
Pricing
Free Trial available
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Dialer360 competitors, compared
There are 10 direct Dialer360 competitors in Call Center Software. The ones that come up most often are Nextiva, CallTools and Voiptime. Each is compared against Dialer360 on rating, pricing and feature coverage below.
Tools similar to Dialer360
Searches for "sites like Dialer360" and "apps like Dialer360" land on the same set of options as "Dialer360 alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
Why these tools are worth your time
Efficient automation features save valuable time and enhance productivity.
Watch for: The richness of features and customizations can be intimidating and complex for newcomers without proper support.
Enhances call center efficiency by reducing call transfers and providing intelligent call routing.
Watch for: The richness of features may be overwhelming for newcomers without proper support.
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
Watch for: Newcomers may find the rich features overwhelming without proper guidance.
Reliable metadata flow to CRM, enhancing efficiency.
Watch for: Intimidating richness of features for new users without adequate support.
Complex case tracking
Watch for: Limited customization options
Integrates with Zendesk
Watch for: Limited standalone functionality
User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.
Watch for: Limited app selection in the Marketplace, restricting access to advanced features and connectors.
Integration with HubSpot for seamless operations.
Watch for: Limited marketplace options for advanced functionalities and app integrations.
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Watch for: Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Why teams look for a Dialer360 alternative
Why do teams want a Dialer360 alternative? Most point to issues like these:
- Limited advanced features
- Basic reporting capabilities
- May require additional setup for VOIP
What to weigh when comparing Dialer360 alternatives
Where the 10 call center software alternatives stand on price and rating: 6 offer a free tier; and CallTools is the highest rated at 4.96★ across 251 reviews.
How the list is built.
Which Dialer360 Alternative Is Right for You?
- If you need a free or low-cost option: Nextiva — offers a free plan or trial suitable for small teams.
- If user satisfaction is your top priority: CallTools — holds the highest user rating (5.0★) among Dialer360 alternatives.
- If you want a mid-range option: contactSPACE — sits in the middle of the list by rating and may fit teams with mixed requirements.
Free switching kit
Switching from Dialer360? Get the migration checklist
A step-by-step call center software migration checklist so you can move off Dialer360 without losing data or momentum.
- Pre-switch data & access audit
- Migration timeline and owners
- Go-live cutover checklist
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Frequently Asked Questions (FAQs)
Stuck on something? We're here to help with all the questions and answers in one place.
The top-rated alternatives to Dialer360 for Call Center Software are CallTools (5.0★), Voiptime (4.9★), Knowlarity (4.9★). Compare all 10 alternatives side-by-side above.
When evaluating alternatives to Dialer360, prioritize: Outbound Call Center, Inbound Call Center, Concurrency Support, Progressive Dialer, Predictive Dialer, transparent pricing, free trial availability, and integrations with tools you already use. Use the filters above to compare by feature, budget, and team size.
For small businesses, the best Call Center Software tools are TalkDesk, CloudTalk, Nextiva. Look for affordable per-seat pricing, quick setup (under 1 day), no long-term contracts, and strong onboarding support to reduce time-to-value.
Migration difficulty depends on how deeply Dialer360 is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.
Dialer360 has a rating of 4.0. 10 alternatives — including Nextiva and CallTools — rate higher. The right choice depends on your workflow, team size, and budget.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].