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6 Dialer360 Alternatives Ranked by Real Users — Free Picks Included (2026)

Explore 6 alternatives to Dialer360 — vetted by our editors with real user reviews, pricing, and feature comparisons.

6 top free Dialer360 alternatives, compared

Quick answer

The Dialer360 alternatives worth knowing first are Freshdesk Contact Center (Formerly Freshcaller), Zendesk Talk and Exotel. Freshdesk Contact Center (Formerly Freshcaller) earns the top SpotScore (9.1) and a 4.29★ rating. See how all 6 stack up on score, rating, and price below.

Looking past Dialer360? These 6 call center software free alternatives hold up the best on the things that matter: cost, capability, and how easy they are to live with. We sort them by SpotScore, which weighs verified satisfaction against market presence, then by ratings and pricing. Compare them in the table below, then get the full picture for each.

ProductSpotScoreRatingPricingBest for
Freshdesk Contact Center (Formerly Freshcaller)Streamline customer service and boost sales effortlessly.9.1★★★★☆ 4.29(170)Freefrom $15 /User/Monthteams of all sizes
Zendesk TalkPersonalized service for efficient problem resolution.9★★★★☆ 4.3Freefrom $9 /User/Monthteams of all sizes
ExotelElevate your contact center's efficiency9★★★★☆ 4.39(76)Freefrom $200teams of all sizes
TrulyEngage customers in real-time with Truly.8.9★★★★☆ 4.47(150)Freefrom $55 /User/Monthteams of all sizes
KnowlarityEmpowering Your Business with Seamless Customer Engagement8.7★★★★★ 4.9(20)FreeFree Trial · Quotation Basedteams of all sizes
FreshcallerStreamline your calls, elevate customer experience.8.7★★★★☆ 4.1FreeFree Trial · Freemium · Subscriptionteams of all sizes

9.1

SpotScore

Freshdesk Contact Center (Formerly Freshcaller) - Call Center Software

Freshdesk Contact Center (Formerly Freshcaller)

Streamline customer service and boost sales effortlessly.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

170 verified reviews

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What is Freshdesk Contact Center (Formerly Freshcaller)?

Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and ...

Read more about Freshdesk Contact Center (Formerly Freshcaller)
Free Trial

9.0

SpotScore

Zendesk Talk - Call Center Software

Zendesk Talk

Personalized service for efficient problem resolution.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

Add to compare

What is Zendesk Talk?

Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for call center teams or help desks that field a mixed bag of issues, from general inquiries to complex ...

Read more about Zendesk Talk
Free Trial

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9.0

SpotScore

Exotel - Call Center Software

Exotel

Elevate your contact center's efficiency

Best for: SMB teams · Mid-market · Enterprise

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4.4

76 verified reviews

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What is Exotel?

Exotel is a cloud telephony platform used by call centers and customer support operations in India and Southeast Asia that need reliable call routing, recording, and CRM integration. It lets agents access call logs, recordings, and customer history in one place, and supports custom call flows ...

Read more about Exotel
Free TrialTry Free →·

Exotel offers custom pricing plan

8.9

SpotScore

Truly - Call Center Software

Truly

Engage customers in real-time with Truly.

Best for: SMB teams · Mid-market · Enterprise

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4.5

150 verified reviews

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What is Truly?

Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time application suite continuously connects a customer to several Engagement ...

Read more about Truly
Free TrialTry Free →

8.7

SpotScore

Knowlarity - Call Center Software

Knowlarity

Empowering Your Business with Seamless Customer Engagement

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.9

20 verified reviews

Add to compare

What is Knowlarity?

Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools ...

Read more about Knowlarity
Free Trial·

Knowlarity offers custom pricing plan

8.7

SpotScore

Freshcaller

Freshcaller

Streamline your calls, elevate customer experience.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.1

Add to compare

What is Freshcaller?

Freshcaller is cloud-based call center software for customer support teams at growing businesses, particularly those already using the Freshworks product suite. It handles inbound and outbound call routing, IVR, and call logging in a single interface, with CRM integration to surface customer ...

Read more about Freshcaller
Free TrialTry Free →

Dialer360 competitors, compared

There are 6 direct Dialer360 competitors in Call Center Software. The ones that come up most often are Freshdesk Contact Center (Formerly Freshcaller), Zendesk Talk and Exotel. Each is compared against Dialer360 on rating, pricing and feature coverage below.

Tools similar to Dialer360

Searches for "sites like Dialer360" and "apps like Dialer360" land on the same set of options as "Dialer360 alternatives" — the 6 options below cover both, whether you want a like-for-like replacement or something lighter.

Why these tools are worth your time

Freshdesk Contact Center (Formerly Freshcaller)9.1Best for teams of all sizes

Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.

Watch for: Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.

Zendesk Talk9Best for teams of all sizes

Integrates with Zendesk

Watch for: Limited standalone functionality

Exotel9Best for teams of all sizes

User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.

Watch for: Limited app selection in the Marketplace, restricting access to advanced features and connectors.

Truly8.9Best for teams of all sizes

Reliable metadata flow to CRM, enhancing efficiency.

Watch for: Intimidating richness of features for new users without adequate support.

Knowlarity8.7Best for teams of all sizes

Integration with HubSpot for seamless operations.

Watch for: Limited marketplace options for advanced functionalities and app integrations.

Freshcaller8.7Best for teams of all sizes

Integrates call center and CRM

Watch for: Limited advanced analytics

Why teams look for a Dialer360 alternative

Why do teams want a Dialer360 alternative? Most point to issues like these:

  • Limited advanced features
  • Basic reporting capabilities
  • May require additional setup for VOIP

What to weigh when comparing Dialer360 alternatives

Where the 6 call center software free alternatives stand on price and rating: 6 offer a free tier; paid plans run $9–$200, with Zendesk Talk the cheapest entry point; and Knowlarity is the highest rated at 4.9★ across 20 reviews.

How the list is built.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Dialer360 are Knowlarity (4.9★), Truly (4.5★), Exotel (4.4★). Compare all 6 alternatives side-by-side above.

When evaluating alternatives to Dialer360, prioritize: Outbound Call Center, Inbound Call Center, Concurrency Support, Progressive Dialer, Predictive Dialer, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply Dialer360 is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Which Dialer360 alternative is right for you?

Replacing Dialer360: how to switch

Migrating from Dialer360 works best in stages. Export your data, confirm the new tool accepts it, and check that your essential workflows hold up. Try a short pilot before rolling out, and leave Dialer360 running until you're confident. Most picks above offer free testing.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].