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Best Help Desk Software with a Free Plan or Free Trial

Top picks for Help Desk Software available with a free plan or free trial

8.1

SpotScore

Streamlining customer service, one Slack at a time.

4.4

Very Good

Free Trial available

Freemium not available

Starts from $26/Month when Billed Yearly

8.1

SpotScore

Streamline support and solve issues faster

No ratings available

Free trial not available

Freemium

8.1

SpotScore

Streamlining IT support for greater efficiency.

No ratings available

Free Trial available

Freemium not available

Starts from $15/User/Month

How we score these products

Every product here is scored on the same 10-point SpotScore scale, built from pricing, feature and deployment data we maintain, plus ratings collated from public review sources.

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Showing 61-80 out of 93

Top rated

List of the Best Help Desk Software with a Free Plan or Free Trial as of November 2026

8.1

SpotScore

Slaask - Help Desk Software

Slaask

Streamlining customer service, one Slack at a time.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Slaask?

Slaask is a customer service app that offers untapped power to Slack users. With $100 in free credits available for one-time use, users can quickly and easily connect with customers and leads alike using a high quality platform. Conversations are easy to come by and thanks to the single ...

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Free Trial·

Starts from $26/Month when Billed Yearly

8.1

SpotScore

EngageBay Helpdesk System - Help Desk Software

EngageBay Helpdesk System

Streamline support and solve issues faster

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is EngageBay Helpdesk System?

EngageBay is a self-service help desk that empowers a support agent to log incidents from any device. As a Help Desk Administrator, EngageBay's intuitive interface allows to create Incident Rules, case templates and workflows to help agents respond faster to complex issues. In addition, ...

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8.1

SpotScore

Snappy - Help Desk Software

Snappy

Streamlining IT support for greater efficiency.

Best for: SMB teams · Mid-market · Enterprise

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What is Snappy?

Snappy is Help Desk Software for small IT Departments. It automates repetitive tasks associated with ticket creation, assignment, and resolution. It speeds support by allowing responders to work within their familiar desktop environment while integrating with customer satisfaction surveys, ...

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Free Trial·

Starts from $15/User/Month

8.0

SpotScore

Helpjuice - Help Desk Software

Helpjuice

Effortlessly improve customer service with Helpjuice.

Best for: SMB teams · Mid-market

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What is Helpjuice?

Helpjuice is a simple, yet powerful, Knowledge Base software, designed to help customer service teams and small to medium size enterprises meet the demands of their customer base. With Helpjuice, users can gain access to an intuitive search engine, as well as customize and integrate their ...

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Free Trial·

Starts from $120/Month

8.0

SpotScore

Sirportly - Help Desk Software

Sirportly

Efficient & collaborative help desk for happy customers.

Best for: SMB teams · Mid-market · Enterprise

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What is Sirportly?

Sirportly is a cloud-based help desk software platform that helps to keep customer support portal up to date, monitor its effectiveness and streamline business. It allows to develop a community of users by allowing them to rate, review and leave comments for other users. Encourage collaboration ...

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Free Trial

8.0

SpotScore

Casengo - Help Desk Software

Casengo

Efficient customer support made easy.

Best for: SMB teams · Mid-market · Enterprise

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What is Casengo?

Casengo is a leading help desk software that gives a complete path to success for organizations customer support. Enjoy the best of both worlds-a simple platform with powerful tools, easily customizable and adjustable for any small business or mid-market organization. And the best part? It ...

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Free Trial·

Casengo offers custom pricing plan

8.0

SpotScore

Emetti - Help Desk Software

Emetti

Stay connected and engaged with your customers.

Best for: SMB teams · Mid-market · Enterprise

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What is Emetti?

Emetti Announce is a powerful changelog as a service that connects you with customers. Showcase your product updates and special promotions to stay abreast with your customers. Engage with them and increase your reach through social media. The easy-to-use software is designed to empower ...

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Free Trial·

Starts from $19/Month

8.0

SpotScore

SympoQ - Help Desk Software

SympoQ

Efficiently manage complex queries with SympoQ.

Best for: SMB teams · Mid-market

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What is SympoQ?

The SympoQ help desk is a robust enterprise-class helpdesk solution for managing multiple users and resolving complex queries. Ideally suited for medium to large companies, the SympoQ helpdesk software includes message queues, ticketing, lightweight filtering, user self-registration, daily ...

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Free Trial·

Starts from $79/Month

7.9

SpotScore

Helpspot - Help Desk Software

Helpspot

Effortlessly manage your customer support requests.

Best for: SMB teams · Mid-market · Enterprise

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What is Helpspot?

The Helppot help desk is a powerful software tool with features that are incredibly easy to use. It enables anyone to set up their own help desk, or to upgrade an existing help desk, in minutes. Whether training staff or setting up for the first time, Helppot makes it simple to manage clients, ...

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Free Trial

7.9

SpotScore

Desku - Help Desk Software

Desku

#1 OmniChannel Customer Service Software

Best for: SMB teams · Mid-market · Enterprise

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watch-demo

Watch Demo

What is Desku?

Desku offers a comprehensive customer service software solution that enhances support efficiency through live chat, ticketing, and AI-powered chatbot automation. Designed to seamlessly integrate with social media and e-commerce platforms, Desku provides businesses with a unified approach to ...

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Free TrialTry Free →·

Starts from $19/User/Month when Billed Yearly

7.9

SpotScore

OfficeAmp - Help Desk Software

OfficeAmp

Streamline your IT support with OfficeAmp.

Best for: SMB teams · Mid-market · Enterprise

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What is OfficeAmp?

The OfficeAmp IT Service Management Solution is a web-based help desk system designed to provide a centralized repository for all organization's help desk needs. Its intuitive interface and powerful reporting engine offer greater visibility into the services being delivered to business. The ...

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Free Trial·

Starts from $1/User/Month

7.8

SpotScore

SeQure Internal Employee Helpdesk Software - Help Desk Software

SeQure Internal Employee Helpdesk Software

Efficiently handle employee requests with ease.

Best for: SMB teams · Mid-market · Enterprise

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What is SeQure Internal Employee Helpdesk Software?

SeQure Internal Employee Helpdesk Software is the perfect solution for managing employee requests and concerns. It features the most user-friendly interface, making it easy for anyone to submit IT or non-IT requests in a matter of seconds. All you have to do is scan an asset label or QR code ...

Read more about SeQure Internal Employee Helpdesk Software
Free Trial·

Starts from $19/Month when Billed Yearly

7.8

SpotScore

Help Sumo - Help Desk Software

Help Sumo

Streamline support with Help Sumo.

Best for: SMB teams · Mid-market · Enterprise

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What is Help Sumo?

Help Sumo is a help desk software for small businesses and service providers. It seamlessly integrates ticketing, workflow, knowledge base, customer self-service portal into a single application experience, while also reaching out to mobiles, tablets or computers. The solution is cost effective ...

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Free Trial·

Starts from $19/User/Month

7.6

SpotScore

Complaints Pro - Help Desk Software

Complaints Pro

Empower Your Customer Service Efforts.

Best for: SMB teams · Mid-market · Enterprise

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What is Complaints Pro?

Complaints Pro is a robust, easy-to-use customer support software available. The software helps to easily manage organization's customer service requests, knowledge base, quotations, tickets, reports, and more. Manage customers online, or connect to back office applications, including ...

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Free Trial·

Starts from $500/Month

7.6

SpotScore

Pythia - Help Desk Software

Pythia

Revolutionizing customer service with AI technology.

Best for: SMB teams · Mid-market · Enterprise

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What is Pythia?

Pythia is the ultimate solution for delivering superior customer service. Our AI-driven platform offers support agents enhanced tools to optimize their customer interaction and power ticket analytics. Features like macro usage and advanced categorization options make it easy to filter and ...

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Free Trial·

Starts from $30/User/Month

7.5

SpotScore

Ticksy - Help Desk Software

Ticksy

Streamline customer support and enhance brand reputation.

Best for: SMB teams · Mid-market · Enterprise

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What is Ticksy?

Ticksy is the Help Desk Software that helps companies manage their online presence in the best possible way. With it, user will be able to help customers directly when they can't use their product right away, which in turn will only improve brand image in the eyes of clients. Also, the software ...

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Free Trial·

Starts from $8.33/Month when Billed Yearly

7.5

SpotScore

Desk365 - Help Desk Software

Desk365

Efficiently manage IT incidents with Desk365.

Best for: SMB teams · Mid-market · Enterprise

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What is Desk365?

Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval-management, ITAM, Microsoft365 integration, Desk365 ...

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Free TrialTry Free →·

Starts from $ 12/user/month when Billed Yearly, also offers free forever plan

7.4

SpotScore

Wisdom - Help Desk Software

Wisdom

Efficiency and expertise at your fingertips.

Best for: SMB teams · Mid-market · Enterprise

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What is Wisdom?

Wisdom is the easy-to-use software package that makes office run better. With functionality still lacking in most corporate Help Desk Software, this tool is designed to handle all aspects of the customer service experience. By automating tasks, automatically creating call and ticket tracking ...

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Free Trial·

Starts from $89/Month

7.4

SpotScore

Support Hub - Help Desk Software

Support Hub

Revolutionize customer support and improve communication.

Best for: SMB teams · Mid-market · Enterprise

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What is Support Hub?

Support Hub is a collaborative customer service tool designed to help solve problems faster. The intuitive touch screen system makes it easier to work together with support team than ever before, while powerful reporting tools help streamline the way business communicate with it's customers. ...

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Free Trial·

Starts from $19/Month, also offers free forever plan

7.3

SpotScore

ReplyManager - Help Desk Software

ReplyManager

Effortlessly manage replies and boost customer satisfaction.

Best for: SMB teams · Mid-market · Enterprise

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What is ReplyManager?

ReplyManager software can be used for any business. It will allow to track the number of replies, view details about each reply, export listings in Excel format, send follow up notes to users without having to constantly search for them by referring to the email they used to contact with. With ...

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Free TrialTry Free →·

Starts from $39/Month when Billed Yearly

Frequently Asked Questions About Help Desk Software

Stuck on something? We're here to help with all the questions and answers in one place.

The features most commonly offered by Help Desk Software on Spotsaas are Ticket Management, Knowledge Base, Alerts (Escalation), Live Chat, Multi-Channel Communication, Self Service Portal. Most buyers prioritize ease of use, reporting, and integration capabilities. Start with what covers your core workflow before comparing advanced features.

Help Desk Software pricing varies widely, from free plans to enterprise contracts. 15 products on Spotsaas offer a free plan or trial, including Zoho Desk, SysAid, LiveAgent. Paid plans typically start around $10–$50/month per user. Check individual product pages for current pricing.

The top rated Help Desk Software based on verified user reviews and SpotScore are DeskXpand, BoldDesk, Richpanel. These consistently score highest on ease of use, feature depth, and customer support quality. Ratings are updated monthly based on real buyer feedback.

To choose the right Help Desk Software, start by listing your must-have features, commonly Ticket Management, Knowledge Base, Alerts (Escalation), Live Chat, Multi-Channel Communication, Self Service Portal. Then filter by team size, budget, and integrations you already use. Compare at least 3 options and use free trials to test before committing. Spotsaas lets you compare side-by-side in minutes.

Yes. 15 Help Desk Software on Spotsaas offer a free plan or free trial. Popular free options include Zoho Desk, SysAid, LiveAgent. Free plans typically cover core features for small teams; paid upgrades unlock advanced reporting, integrations, and support.

The best Help Desk Software for small businesses are affordable, quick to set up, and scale without complexity. Top picks for small teams are SysAid, LiveAgent, Help Scout. Look for per-user pricing, no long-term contracts, and strong onboarding support to minimize ramp-up time.

About the reviewer

Rajat Gupta is the founder of Spotsaas, where he has built software research covering 25,000+ products across CRM, HR, AI, and finance. He applies hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].