8.2
SpotScore
Wix Answers Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $24 / Month
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Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Support
FAQ
Blogs
What is Wix Answers?
Wix Answers is the only single customer support platform designed to organize and simplify the agent-client interaction. All real-time and offline requests can be conveniently tracked and managed in just one spot, to allow agents to navigate quickly between conversations without friction. Whatever channel customers pick to contact support, ones journey can be viewed chronologically in one view, giving support staff the insight they need to provide timely, accurate customer assistance. AI-powered tips and pre-set replies ensure faster, more consistent
Pricing
Starts from $24 / Month
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Wix Answers Software Demo
Wix Answers was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Wix Answers
- Team types
- Large Enterprises, Medium Business
Why teams choose Wix Answers
Very easy to set up, configure, and use, letting teams start delivering customer service almost immediately.
Bundles ticketing, knowledge base, live chat, and call center into one unified support platform.
Self-service knowledge base helps customers find answers on their own and lightens the support load.
Is Wix Answers right for you?
Wix Answers pros and cons
- Wix Answers pros
Very easy to set up, configure, and use, letting teams start delivering customer service almost immediately.
Bundles ticketing, knowledge base, live chat, and call center into one unified support platform.
Self-service knowledge base helps customers find answers on their own and lightens the support load.
- Wix Answers cons
The mobile experience needs polishing compared with the desktop version.
Pricing is considered high by some users, and there is no free version.
Ready to try it?
Get started with Wix Answers
Start your free trial — no credit card required.
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Compare Wix Answers side-by-side with top Help Desk Software alternatives.
What is the pricing of Wix Answers?
Wix Answers Pricing Plans
Self-Service
$24
/Month
Knowledge management
Unlimited help widgets
3rd-party integrations
Actionable insights
24/7 support
Show more +
Multi-Channel
$60
/Month
Ticketing system
Knowledge management
Live chat
Includes the features of all plan
Unlimited
$80
/Month
Call center
Ticketing system
Knowledge management
Live chat
Includes the features of all plan
Call Center
$56
/Month
Call center
Ticketing system
Live chat
Includes the features of all plan
Weighing your options?
Not sure if Wix Answers fits your budget?
Wix Answers reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 18 reviews, with strong overall satisfaction.
What buyers like
- Very easy to set up, configure, and use, letting teams start delivering customer service almost immediately.
- Bundles ticketing, knowledge base, live chat, and call center into one unified support platform.
- Self-service knowledge base helps customers find answers on their own and lightens the support load.
Common complaints
- The mobile experience needs polishing compared with the desktop version.
- Pricing is considered high by some users, and there is no free version.
- Reply emails carry a Wix address that is not easy to change to the company's own domain.
Are you using Wix Answers?
What users are saying
A
Anibal
11/30/21
A simple tool for creating simple websites quickly
PROS: No technical knowledge is needed to create simple websites using this magnificent but user-friendly tool. Every template available is created by ...
Read more
J
Jakob
11/29/21
Stunningly easy to use
PROS: Everything about Wix Answers is easy--from setup and configuration to updates. We were able to start providing enhanced customer service ...
Read more
J
Jacquelyn
11/26/21
I adore this tool
PROS: Wix Answers is our go-to for providing excellent customer service. Every user likes it as well because it is user-friendly. CONS: It needs ...
Read more
W
Wiley
11/25/21
Intuitive user interface
PROS: With Wix Answers, our support team was able to quickly prioritize our messages to deliver the much needed personalized care and attention. The ...
Read more
J
Jeromy
08/29/21
Wix Answers is a great system for support
PROS: Wix Answers has been wonderful in helping us resolve issues our customers present to us. With it, they can tell us what their problems are and ...
Read more
C
Carlie
03/07/21
Top-notch customer support
PROS: The pay-as-you-go model is very helpful for us with a limited budget. Its features are top-notch and have enabled us to provide equally ...
Read more
- See if Wix Answers fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Wix Answers?
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Alternatives to Wix Answers
Recommended
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9.7
Very Good
Wix Answers Customers
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MyHeritage
Guesty
Yot.Po
Wix Answers Support Options
Frequently Asked Questions About Wix Answers
Common questions buyers ask before choosing Wix Answers.
Wix Answers is a Help Desk Software. Wix Answers offers Customizable Branding, Ticket Management, Known Issue Management, Knowledge Base and many more functionalities.
Buyers commonly note the following limitations of Wix Answers: The mobile experience needs polishing compared with the desktop version.; Pricing is considered high by some users, and there is no free version.; Reply emails carry a Wix address that is not easy to change to the company's own domain..
Some top alternatives to Wix Answers includes Zoho Desk, Freshservice, Freshdesk, Zendesk Support and HESK.
Wix Answers offers Free Trial, Subscription pricing models
The starting price of Wix Answers is $24/Month
Free buyer scorecard
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].