8.0
Spot Score
Helpjuice Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
Starts from $120 / Month
Glovo
Hertz
amazon
Zeiss
World Health OrganizationTrusted by many companies including Glovo
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Security & Compliance
Support
FAQ
Blogs
What is Helpjuice?
Helpjuice is a simple, yet powerful, Knowledge Base software, designed to help customer service teams and small to medium size enterprises meet the demands of their customer base. With Helpjuice, users can gain access to an intuitive search engine, as well as customize and integrate their Knowledge Base into existing support protocols. Plus, it's possible for users to scale their customer service, facilitate international collaboration, and offer multi-language support in no time. Helpjuice gives businesses the opportunity to
Pricing
Starts from $120 / Month
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
Data residency:Global
Helpjuice was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Helpjuice
- Team types
- Medium Business, Small Business
Why teams choose Helpjuice
Customizable search enhances user experience.
Multi-language support facilitates global collaboration.
Scalable solution grows with your business.
Is Helpjuice right for you?
What buyers should know before shortlisting Helpjuice
Helpjuice offers a robust knowledge base solution designed to enhance customer service. Its customizable features and multi-language support make it suitable for diverse teams.
Helpjuice pros and cons
- Helpjuice pros
Customizable search enhances user experience.
Multi-language support facilitates global collaboration.
Scalable solution grows with your business.
- Helpjuice cons
Setup may take time to optimize.
Limited integrations could hinder functionality.
Ready to try it?
Get started with Helpjuice
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Helpjuice side-by-side with top Help Desk Software alternatives.
What is the pricing of Helpjuice?
Helpjuice Pricing Plans
Helpjuice reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 50 reviews, with strong overall satisfaction.
What buyers like
- Powerful knowledge base
- Customizable search
- Multi-language support
Common complaints
- Limited integrations
- May require setup time
- Basic reporting features
What users are saying
AU
Anonymous User
12/28/23
"Good tool for Knowledge Base and Documentation"
What do you like best about Helpjuice? It has various kinds of formats available to organize and display my data. It allows me to create concise ...
Read more
AU
Anonymous User
12/28/23
"Good tool for Knowledge Base and Documentation"
What do you like best about Helpjuice? It has various kinds of formats available to organize and display my data. It allows me to create concise ...
Read more
AU
Anonymous User
10/13/23
"Helpjuice is a great tool for increasing productivity"
What do you like best about Helpjuice? I like the simplicity about tha translation tool. What do you dislike about Helpjuice?
CT
Charlie T
10/04/23
"Helpjuice has been a very positive addition for us!"
What do you like best about Helpjuice? Usability and customer support are both top notch! What do you dislike about Helpjuice?
AU
Anonymous User
10/03/23
"Very good experience with a great support service"
What do you like best about Helpjuice? Helpjuice is easy to use, and the support service is very quick to respond when we have questions. Creation and ...
Read more
AU
Anonymous User
10/03/23
"The Best for Info Sharing"
What do you like best about Helpjuice? I love how easy it is to create articles and share them with our team members near and far to help spread our ...
Read more
What are the features of Helpjuice?
Your customers and agents can meet in the forum and help each other solve problems. Every forum post is converted to a ticket. Your customer…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Helpjuice security and data handling
Key compliance certifications and security features for IT and security teams evaluating Helpjuice.
Certifications
Developer & data
Alternatives to Helpjuice
Recommended
Efficient support for all your ...
9.7
Very Good
Helpjuice Customers
Glovo
Hertz
amazon
Zeiss
World Health Organization
Viking
Shipt
TCL
Virgin Mobile
Nginx
Helpjuice Support Options
Frequently Asked Questions About Helpjuice
Common questions buyers ask before choosing Helpjuice.
Helpjuice is a Help Desk Software. Helpjuice offers Macros (Templated Responses), Customizable Branding, Known Issue Management, Knowledge Base, Community Forums and many more functionalities.
Buyers commonly note the following limitations of Helpjuice: Setup may take time to optimize.; Limited integrations could hinder functionality..
Some top alternatives to Helpjuice includes Zoho Desk, Freshservice, Freshdesk, Zendesk Support and KnowledgeBase.
Helpjuice offers Free Trial, Subscription pricing models
The starting price of Helpjuice is $120/Month
Ready to try it?
Get started with Helpjuice
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
