SysAid

SysAid ITIL

PROS & CONS What are the best aspects of this product? Customizability of each of the sections is great. Being able to customize templates and have them go through a process that allows end-users to complete sections that are assigned to them is a wonderful thing to have. I've set one up for monitor approvals, user wants a new monitor submit the template and it notifies their manager and the manager can then approve or deny. What aspects are problematic or could work better? Tabs inside ...

Great Experience

PROS & CONS What are the best aspects of this product? Ability to be able to use the analytic and reporting at convenience, creating your type of report weekly, daily or monthly Spooling at ease when and how you want it Sysaid CX/UX is top notch for a first time user (onboarding) easy navigation Sysaid helps with right prioritization, the impact and urgency of tickets helps process manager to adequately engage the user What aspects are problematic or could work better? The chat ...