9.2
SpotScore
Deskpro Reviews in July 2026: User Ratings, Pros & Cons
Transforming support with customizable tools and lightning-fast solutions.
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Starts from $29 / User / Month when Billed Yearly
Deskpro Reviews & Ratings
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Spotsaas Editor’s POV
Deskpro is a customizable help desk solution built for IT support teams managing user accounts and ticket routing. Its knowledge base reduces repetitive inquiries by letting customers self-serve common issues. Before shortlisting, verify that Deskpro's permission model matches your team structure—customization depth can create complexity if roles aren't clearly ...Read more
Deskpro pros and cons
Fully customizable solution
Effective user management tools
Quick ticket assignment
Knowledge base feature
Learning curve for new users
Customization may require technical skills
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Showing 1-4 out of 4
JL
Jh Lee
10/23/21
Their helpline and live chat is…
Their helpline and live chat is disgusting. Even live chat is not properproperly.
P
Peetu
07/28/20
Not a very professional start-up.
Not a very professional start-up. Did not get any answer to my query!
L
Lewis
06/27/20
One of the most expensive solutions and…
One of the most expensive solutions and certainly not the fair and affordable pricing they claim. $30 per agent per month is the highest I've seen at all of the solutions I have looked at.
FJ
Fredrick Jr.
03/13/19
Intuitive and easy to use
We purchased deskpro when they first came out 15 years or so. At that time the developer was the support person. It was such a great product that no one else came close to its service. I switched to different companies since then and desktop was always the one I recommended. We use their subscription monthly plan which is hosted with them and reasonably affordable. The way their helpdesk ticket system works is very intuitive.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].