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9.4

Spot Score

Vision Helpdesk - Help Desk Software

Vision Helpdesk Reviews in February 2025: User Ratings, Pros & Cons

Streamline your customer service with ease.

4.4

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Starts from $12/User/Month when Billed Yearly

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Vision Helpdesk Reviews & Ratings

4.4

Very Good

Based on 107 ratings & 103 reviews

Rating Distribution

Excellent

(92)

Very Good

(10)

Good

(0)

Poor

(1)

Terible

(0)

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Showing 1-10 out of 103

AY

Ashley Young

06/18/24

5 out of 5

After evaluating many helpdesk software providers we settled on Vision Helpdesk. This was for a number of reasons, firstly they provided an affordable self hosted one off license edition that was well without our budget. Many others out there wanted huge amounts of money for this type of edition. Secondly they provided a free trial so we could test. Upon installing we encountered an issue with our server not containing a piece of software that was require to run this helpdesk. We opened a ...

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AT

Anurag T

08/17/23

5 out of 5

"Amazing understanding and very much supportive"

What do you like best about Vision Helpdesk? The people support and the way of the working and immediate solution, great value of their Integration The people are down to earth and eager to help anytime Sachin - The person with very good technical knowledge Rehan & Sneha - Amazing personality always ready to help. Go for it guys most recommended CRM provider in India. best for their CRM best for their Support best for budget also What do you dislike about Vision Helpdesk? nothing is there ...

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KY

Kaustubh Y

08/19/22

5 out of 5

"User friendly helpdesk software with live chat"

What do you like best about Vision Helpdesk? Vision Helpdesk is an awesome tool for our organization. For all incoming queries coming to us are easily managed by our staff and the admin can distribute it with round robin. Live chat also has a queue feature which is helpful when managing multiple chats. What do you dislike about Vision Helpdesk? There is nothing in the software which I can say dislike. Some improvements are possible with existing features like user activities and attendance ...

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D

David

08/18/22

5 out of 5

Effective multichannel customer support for any firm.

It is very useful in assigning ticket-based tasks to team members and also helps in monitoring client support tickets logged on it and retrieving all history /steps of action performed on the ticket Helping us more effectively assist and guide customers who have questions or concerns about our offerings. Because of the faster resolution of customer issues, we have also seen a rise of at least 10% in the number of new customers requesting our services.

AB

Abhishek B

08/17/22

5 out of 5

"Excellent experience using Vision helpdesk software"

What do you like best about Vision Helpdesk? Easy-to-use help desk software: provide faster response times and increase productivity What do you dislike about Vision Helpdesk? There are integrations available, we wanted more integrations for some different apps as we get that with additional customization. What problems is Vision Helpdesk solving and how is that benefiting you? It has the ability to create, route, and track a trouble ticket. The ability to modify and close the ticket, while ...

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M

Maxima

07/18/22

5 out of 5

Best helpdesk software with ITIL and Live chat

Best help desk software with multiple company management and ITIL service desk. It also have good live chat product which is fully integrated with our help desk system. User friendly, very stable and cost effective software.

R

Rohan

07/17/22

5 out of 5

Ticket management system by Vision Helpdesk

The ticket management system offered by Vision Helpdesk is very easy to use with lots of automations which helps the team to provide support to the customers.

RD

Ronal D'souza

06/20/22

5 out of 5

An Easy to Use and Automated Customer Support Software

As our pharmaceutical company grew in size and structure, there were customers contacting us from different channels, that we found difficult to manage. Vision Helpdesk came as a blessing for us. Customer Support in our organization is now managed in perfect synchronization. Not just the customers but also the staff members are delighted by the benefits derived from this software. Thank you Vision Helpdesk for this wonderful platform.

HT

Harshavardhan T

06/18/22

5 out of 5

"Amazing Product"

What do you like best about Vision Helpdesk? Vision Helpdesk is an excellent helpdesk to have. I currently have a Satellite helpdesk, and it can do everything I ever wanted in a Helpdesk software! Every support agent at Vision Helpdesk is beneficial and is always reliable. They are almost available 24/7, which is excellent customer support. I would recommend Vision Helpdesk for anyone looking for an accessible maintenance helpdesk but very powerful. What do you dislike about Vision ...

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MA

Manish A

05/28/22

5 out of 5

"Vision Helpdesk - A simple, yet power packed customer support software"

What do you like best about Vision Helpdesk? The software is simple to use and has been adopted by my customer support team without any hassles. The look and feel of the ticket listing page is quite similar to Outlook, due to which it was easily acceptable. The huge number of real-time reports is something that the management cherished. What do you dislike about Vision Helpdesk? There is a line at the bottom of the customer portal "Powered by Vision Helpdesk". There is a cost involved in ...

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