Salesforce Service Cloud Reviews in January 2025: User Ratings, Pros & Cons

"Seamless and easy-to-use"

What do you like best about Salesforce Service Cloud? Integration of calls, emails, social media cases all into a single platform is what I like best about SFSC. Ticket creation is seamless, and it's easy to keep a record of cases without any hassle. We use it daily for all our tasks, and it works pretty well. What do you dislike about Salesforce Service Cloud? Emails take a little time to flow in, around 5-10 minutes of wait time. Other than this, SFSC works seamlessly. What problems is ...

"Salesforce service cloud used to support customer"

What do you like best about Salesforce Service Cloud? Salesforce service cloud is used to support customer to there query related to product we can provide customer to help desk, chat , web to case . We can easily integrate service cloud with another cloud. Service cloud is used to support customer support. What do you dislike about Salesforce Service Cloud? No dislike about the service cloud all features are very good What problems is Salesforce Service Cloud solving and how is that ...

"Salesforce service cloud is the best platform to provide customers query satisfaction"

What do you like best about Salesforce Service Cloud? Salesforce service cloud is use to resolve customer queries like we can manage email to case, web to case, live chat , helpdesk and many more . This cloud provide complete satisfaction to customer and it's easily integrate to another platform. Is use for customer support. What do you dislike about Salesforce Service Cloud? No dislike about the Salesforce service cloud What problems is Salesforce Service Cloud solving and how is that ...

"Service cloud- a very useful Salesforce tool"

What do you like best about Salesforce Service Cloud? Service is a very easy to use and easy to implement cloud of Salesforce.Its features are very useful to manage customer support process of a company. What do you dislike about Salesforce Service Cloud? There are no such dislikes about Salesforce service cloud. What problems is Salesforce Service Cloud solving and how is that benefiting you? It really saves customer support time by its milestone feature.

"Very helpful product "

What do you like best about Salesforce Service Cloud? I love that this product is so intuitive to use, it does not require much training. What do you dislike about Salesforce Service Cloud? It did take awhile to get running smoothly when we launched it but it's been great since. What problems is Salesforce Service Cloud solving and how is that benefiting you? We are using it to allow customer to see what the progress is on their order and service orders as they progress.

"I used the service cloud and configure it for my clients."

What do you like best about Salesforce Service Cloud? Managing the case, using automation , email supports, using eienstein for give quick support. Managing the user by different category , terriorty , language, experience and implement solution and provide support What do you dislike about Salesforce Service Cloud? As per the requirment I not find any point for dislike the service cloud functionality. What problems is Salesforce Service Cloud solving and how is that benefiting you? So ...

"A CRM tool which provides fable solution to service desk agents and customers"

What do you like best about Salesforce Service Cloud? Ease of usage| User friendly | it gives both end user and support agent best experience for documenting the resolution provided on any ticket or task. feels good when you update you case. it has one good feature where you can choose whether you want to share the update internally only or with all people who have the access. What do you dislike about Salesforce Service Cloud? All features seems pretty interesting however there is always a ...

"I have worked in Salesforce for generating or renewal of new bills it's very easy to communicate"

What do you like best about Salesforce Service Cloud? Their uniqueness. The trust the develop between customer and client. What do you dislike about Salesforce Service Cloud? Nothing to dislike.everything here is planned and executed as they want. What problems is Salesforce Service Cloud solving and how is that benefiting you? Its solving and building trust between us and customer and we are benefitted with saving time.

"Honest Review on Salesforce Service cloud!!"

What do you like best about Salesforce Service Cloud? Salesforce service cloud is one best tech support in the market.Sales What do you dislike about Salesforce Service Cloud? Setup is sometimes complex for new users so proper documentation is required to work upon all the features. What problems is Salesforce Service Cloud solving and how is that benefiting you? Salesforce service cloud provides features to track customers data which can be used for tracking and managing complex data. We ...

"Salesforce Administrator & Process Manager"

What do you like best about Salesforce Service Cloud? Provides an all-inclusive soultion to managing overhead processes What do you dislike about Salesforce Service Cloud? The cost is a little high and it is not fully customizable. What problems is Salesforce Service Cloud solving and how is that benefiting you? Provides an out-of-box solution that is easily maintainable.