9.4
Spot Score
Streamline customer support and boost team productivity.
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Starts from $29/User/Month when Billed Yearly
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D
David
05/02/24
Helpdesk does exactly what we need it to …
Helpdesk does exactly what we need it to do . More importantly it does it efficiently and makes the management of our support task effortless.
VJ
Vir Jayan
05/02/24
The software is organised and easy to…
The software is organised and easy to navigate. I like that reports can be generated quickly within any time frame / selected 'Teams'.
FD
Fritz Deinzer
04/30/24
Great Service
Date of experience: April 30, 2024
A
AW
04/29/24
⭐️ Highly recommend HelpDesk.com
We have been using HelpDesk for over six months now. I love the automation and templates. It's now so much easier for us to track and manage our tickets across multiple reps. Plus the integration with other products in their stack is a huge plus!
JP
Jean Phillips
04/29/24
We find the system very helpful
We find the system very helpful, easy to use and customize - there are several options for customizing that we have made use of and have become instrumental in our response times, our consistency and our analytics for our customer service team.
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Luc
04/19/24
Very reliable and great UI
Very reliable and great UI. Has helped our efficiency a lot.
CL
Conor Lavelle
04/19/24
Great software
Great software. Great support. Highly recommend.
JC
Josmary C
08/11/22
"GREAT software to organize articles and guides"
What do you like best about HelpDesk? I like the search engine function and the UX design that is very user friendly What do you dislike about HelpDesk? Sometimes, the featured articles on the right side of the screen are not related to the one I'm currently on. What problems is HelpDesk solving and how is that benefiting you? Help Desk is really helpful in order to organize articles and guides for our customers and even for employees
BQ
Briangely Q
06/28/22
"HelpDesk is a great software."
What do you like best about HelpDesk? That I can get assistance from the IT department very fast your because of this software. What do you dislike about HelpDesk? At the moment I live everything, there are no bad reviews from now. Recommendations to others considering HelpDesk: N/A What problems is HelpDesk solving and how is that benefiting you? I don't have to go to the department that helps me, only by using HelpDesk I can get assistance right away.
JP
Jefferson P
06/16/22
"Best Investment!"
What do you like best about HelpDesk? How easy and streamlined it is to seek assistance. It definitely changed the definition of how we collaborate across the organization. Couldn't ask for more. This is indeed awesome! What do you dislike about HelpDesk? I am not sure if it has many competitors out there. But I couldn't say anything that I dislike since in a perfect world, it hits al those functionalities that are awesome. Recommendations to others considering HelpDesk: Just make sure that ...
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