List of Help Desk Software for SMBs in 2025

Showing 61-80 out of 148

List of the Best Help Desk Software For Small Business as of June 2025

8.5

Spot Score

Kiodesk

Hassle-free help desk solutions for small businesses.

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Product Description

Kiodesk is an online help desk software designed for small to mid-size businesses. Features include help desk ticketing system, database of customer purchase history, task tracking system, work order management, knowledge base, and more. Kiodesk combines outstanding support with ease of use for ...

Pricing

8.5

Spot Score

HelpNinja

Efficient support management made easy.

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Product Description

HelpNinja is the software solution for agencies looking for an online help desk or a ticketing system. As a web-based application, user can track and monitor every user's work requests on any device connected to the internet. HelpNinja gives full control over support process - from creating ...

Pricing

Free Trial available

Starts from $29/Month when Billed Yearly

8.4

Spot Score

EvantoDesk

Efficient help desk solutions for exceptional customer service.

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5.0

(4)

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Product Description

The EvantoDesk Help Desk Software is a quick and easy way to purchase help desk tickets from customers. The help desk software also allows customers to purchase help desk tickets from the service desk. All the data from those tickets can be exported into various file formats including csv, ...

Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly

8.4

Spot Score

Motadata HelpDesk

Streamlining IT help desk operations efficiently.

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4.5

(9)

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Product Description

Motadata HelpDesk is a database driven Windows application that manages IT Help Desk Tickets, Requests and Issues. The Help Desk maintains a history of all issues, customers and service activities. A powerful search engine helps find information quickly. Responses can be stored in a variety of ...

Pricing

Free Trial available

Motadata HelpDesk offers custom pricing plan

8.4

Spot Score

SmarterTrack

Streamline your customer support with SmarterTrack.

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4.3

(6)

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Product Description

SmarterTrack is a help desk software that allows to manage customer support requests, send automated emails, view individual tickets, and more. It also comes equipped with a dashboard so user can do live monitored ticket activity, as well as access monitoring reports for the most important ...

Pricing

Free Trial available

Starts from $20/User/Month

8.4

Spot Score

SeamlessDesk

Streamline customer service and grow your business.

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3.6

(4)

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Product Description

SeamlessDesk is a Help Desk Software for mid and small sized businesses and organizations looking to automate and streamline their internal and external communications, help desk interactions and customer service. SeamlessDesk helps users to grow business by automating customer inquiries and ...

Pricing

Free Trial available

Starts from $57/Month, also offers free forever plan

8.4

Spot Score

Enchant

Empowering non-techies, simplifying customer support.

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Product Description

Enchant is a help desk that is meant for non-technical users. The goal is to have people with no IT experience use Enchant to help them with their problems. Enchant does not have any features for support agents, only customers. Thus, it cannot be used for call centers. With integrated support ...

Pricing

Free Trial available

Starts from $15/User/Month

8.3

Spot Score

ngDesk

Efficiently manage support requests with ngDesk.

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4.7

(1)

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Product Description

The ngDesk help desk software helps organizations manage support tickets, queries, and problem reports. The system provides a comprehensive overview of an organization's support requests. ngDesk helps to manage customers' issues efficiently, deliver faster response and serve customers better. ...

Pricing

Free Trial available

Starts from $4/User/Month, also offers free forever plan

8.3

Spot Score

due.work

Efficient team task management made easy.

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4.6

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Product Description

Due.work is a task management software that helps teams work together to get stuff done. It incorporates basic features of task management software along with specific features to manage smaller projects.It is a task management system that replaces the commonly used email inbox with tasks, ...

Pricing

Starts from $49/Month, also offers free forever plan

8.3

Spot Score

ReadyDesk

Streamline your customer support effortlessly.

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1.8

(4)

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Product Description

ReadyDesk is a help desk and support ticket tracking application, featuring customer support tools such as knowledge base, FAQs and other items that can be used to improve customer service. This software provides complete unified front-end that allows to combine help desk and customer care, ...

Pricing

Starts from $9/Month

8.3

Spot Score

ThriveDesk

Unify, manage, and exceed customer expectations.

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Product Description

ThriveDesk is the perfect choice for SMBs to showcase their brand, mission and values through excellent customer service. This top-notch software provides customer service teams with a unified platform wherein they can manage conversations across multiple channels and offer prompt support, to ...

Pricing

Free Trial available, Try Now

Starts from $19/month when yearly

8.3

Spot Score

AlphaCX

Effortlessly engage and support your customers.

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Product Description

AlphaCX is the ideal customer engagement and support platform for businesses wanting to offer their customers omnichannel options. This intuitive software enables unified inboxes that support email, chats, WhatsApp, and Facebook, which makes it easy to stay confronted with customers. ...

Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

8.3

Spot Score

LabiDesk

Streamline customer support and enhance satisfaction.

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Product Description

LabiDesk's help desk software is a complete solution that allows to manage and resolve customer inquiries, providing company with a point of contact via telephone or email. LabiDesk's help desk software will greatly improve the management and the fulfillment of customer inquiries, while also ...

Pricing

Free Trial available

Starts from $79/Month when Billed Yearly

8.3

Spot Score

Adereso Helpdesk

Streamline support processes for exceptional customer service.

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Product Description

Adereso Helpdesk is the help desk software for small and medium sized help desks. Adereso is an affordable, easy to use system that will quickly get IT department up and running with full support capabilities. Adereso Helpdesk is also extremely easy to deploy, manage and maintain. Adereso ...

Pricing

Free Trial available

Starts from $41/User/Month when Billed Yearly

8.2

Spot Score

UseDesk

Streamline customer support with UseDesk.

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5.0

(4)

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Product Description

UseDesk is a computer software used for establishing and maintaining a helpdesk system. A helpdesk system allows customers to submit questions and get help with their computer problems from the comfort of their homes. If customers want to get instant access to customer service team, UseDesk ...

Pricing

Free Trial available

Starts from $45/Month

8.2

Spot Score

Plumsail HelpDesk

Streamline customer support with ease.

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4.9

(20)

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Product Description

Plumsail HelpDesk is a web based application used to track customer support requests in an easy-to-use, intuitive interface. It's simple to use, so the team members can focus on providing the best customer service. The software helps to manage the IT tickets from the website including Windows, ...

Pricing

Plumsail HelpDesk offers custom pricing plan

8.2

Spot Score

Revelation helpdesk

Efficient support for happy customers.

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4.5

(4)

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Product Description

Revelation is a knowledge base and help desk software. With its help desk ticketing system, user will get customer support that is streamlined, consistent and documented. The knowledge base features integrated access to the customer information in databases, while the easy-to-use ticket ...

Pricing

Free Trial available

Starts from $19/Year, also offers free forever plan

8.2

Spot Score

Keeping

Efficiently manage and resolve customer issues with Keeping.

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4.5

(41)

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Product Description

Keeping is a help desk software application, created for service provider organizations to use on the front lines of their businesses. It enables them to assign tickets to ticket agents, classify tickets into queues or departments, track all interactions that take place before, during and after ...

Pricing

Free Trial available

Starts from $8/User/Month when Billed Yearly

8.2

Spot Score

eStreamDesk

Streamline your customer support with eStreamDesk.

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4.5

(4)

Add to compare

Product Description

The eStreamDesk help desk ticketing system is a simple, elegant and highly functional piece of software offering a multitude of functionality to the customer service organization. Features include what users expect from a help desk application as well as much more: multi-tasking, queue control, ...

Pricing

Free Trial available

Starts from $29/Month, also offers free forever plan

8.2

Spot Score

Wix Answers

Simplify customer support with AI-powered efficiency.

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4.1

(18)

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Product Description

Wix Answers is the only single customer support platform designed to organize and simplify the agent-client interaction. All real-time and offline requests can be conveniently tracked and managed in just one spot, to allow agents to navigate quickly between conversations without friction. ...

Pricing

Free Trial available

Starts from $24/Month

Best Help Desk Software For Small Business

Kiodesk

Hassle-free help desk solutions for small businesses.

Kiodesk is an online help desk software designed for small to mid-size businesses. Features include help desk ticketing system, database of customer purchase history, task tracking system, work order management, knowledge base, and more. Kiodesk combines outstanding support with ease of use for ...

HelpNinja

Efficient support management made easy.

HelpNinja is the software solution for agencies looking for an online help desk or a ticketing system. As a web-based application, user can track and monitor every user's work requests on any device connected to the internet. HelpNinja gives full control over support process - from creating ...

EvantoDesk

Efficient help desk solutions for exceptional customer service.

The EvantoDesk Help Desk Software is a quick and easy way to purchase help desk tickets from customers. The help desk software also allows customers to purchase help desk tickets from the service desk. All the data from those tickets can be exported into various file formats including csv, ...

Motadata HelpDesk

Streamlining IT help desk operations efficiently.

Motadata HelpDesk is a database driven Windows application that manages IT Help Desk Tickets, Requests and Issues. The Help Desk maintains a history of all issues, customers and service activities. A powerful search engine helps find information quickly. Responses can be stored in a variety of ...

SmarterTrack

Streamline your customer support with SmarterTrack.

SmarterTrack is a help desk software that allows to manage customer support requests, send automated emails, view individual tickets, and more. It also comes equipped with a dashboard so user can do live monitored ticket activity, as well as access monitoring reports for the most important ...

SeamlessDesk

Streamline customer service and grow your business.

SeamlessDesk is a Help Desk Software for mid and small sized businesses and organizations looking to automate and streamline their internal and external communications, help desk interactions and customer service. SeamlessDesk helps users to grow business by automating customer inquiries and ...

Enchant

Empowering non-techies, simplifying customer support.

Enchant is a help desk that is meant for non-technical users. The goal is to have people with no IT experience use Enchant to help them with their problems. Enchant does not have any features for support agents, only customers. Thus, it cannot be used for call centers. With integrated support ...

ngDesk

Efficiently manage support requests with ngDesk.

The ngDesk help desk software helps organizations manage support tickets, queries, and problem reports. The system provides a comprehensive overview of an organization's support requests. ngDesk helps to manage customers' issues efficiently, deliver faster response and serve customers better. ...

due.work

Efficient team task management made easy.

Due.work is a task management software that helps teams work together to get stuff done. It incorporates basic features of task management software along with specific features to manage smaller projects.It is a task management system that replaces the commonly used email inbox with tasks, ...

ReadyDesk

Streamline your customer support effortlessly.

ReadyDesk is a help desk and support ticket tracking application, featuring customer support tools such as knowledge base, FAQs and other items that can be used to improve customer service. This software provides complete unified front-end that allows to combine help desk and customer care, ...

ThriveDesk

Unify, manage, and exceed customer expectations.

ThriveDesk is the perfect choice for SMBs to showcase their brand, mission and values through excellent customer service. This top-notch software provides customer service teams with a unified platform wherein they can manage conversations across multiple channels and offer prompt support, to ...

AlphaCX

Effortlessly engage and support your customers.

AlphaCX is the ideal customer engagement and support platform for businesses wanting to offer their customers omnichannel options. This intuitive software enables unified inboxes that support email, chats, WhatsApp, and Facebook, which makes it easy to stay confronted with customers. ...

LabiDesk

Streamline customer support and enhance satisfaction.

LabiDesk's help desk software is a complete solution that allows to manage and resolve customer inquiries, providing company with a point of contact via telephone or email. LabiDesk's help desk software will greatly improve the management and the fulfillment of customer inquiries, while also ...

Adereso Helpdesk

Streamline support processes for exceptional customer service.

Adereso Helpdesk is the help desk software for small and medium sized help desks. Adereso is an affordable, easy to use system that will quickly get IT department up and running with full support capabilities. Adereso Helpdesk is also extremely easy to deploy, manage and maintain. Adereso ...

UseDesk

Streamline customer support with UseDesk.

UseDesk is a computer software used for establishing and maintaining a helpdesk system. A helpdesk system allows customers to submit questions and get help with their computer problems from the comfort of their homes. If customers want to get instant access to customer service team, UseDesk ...

Plumsail HelpDesk

Streamline customer support with ease.

Plumsail HelpDesk is a web based application used to track customer support requests in an easy-to-use, intuitive interface. It's simple to use, so the team members can focus on providing the best customer service. The software helps to manage the IT tickets from the website including Windows, ...

Revelation helpdesk

Efficient support for happy customers.

Revelation is a knowledge base and help desk software. With its help desk ticketing system, user will get customer support that is streamlined, consistent and documented. The knowledge base features integrated access to the customer information in databases, while the easy-to-use ticket ...

Keeping

Efficiently manage and resolve customer issues with Keeping.

Keeping is a help desk software application, created for service provider organizations to use on the front lines of their businesses. It enables them to assign tickets to ticket agents, classify tickets into queues or departments, track all interactions that take place before, during and after ...

eStreamDesk

Streamline your customer support with eStreamDesk.

The eStreamDesk help desk ticketing system is a simple, elegant and highly functional piece of software offering a multitude of functionality to the customer service organization. Features include what users expect from a help desk application as well as much more: multi-tasking, queue control, ...

Wix Answers

Simplify customer support with AI-powered efficiency.

Wix Answers is the only single customer support platform designed to organize and simplify the agent-client interaction. All real-time and offline requests can be conveniently tracked and managed in just one spot, to allow agents to navigate quickly between conversations without friction. ...

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