Detailed Review of NetHelpDesk - Help Desk Software Software 2025
MIGRATED TO HaloITSM

Streamline your support system with NetHelpDesk.

4.6

(30)

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Overview

Features

Pricing

Alternatives

Ratings

Media

Support

FAQs

This Product has been Migrated to HaloITSM

What is NetHelpDesk?

Affiliate Disclosure

NetHelpDesk is web-based help desk software that runs on the Microsoft Windows Server or Linux open source operating systems. NetHelpDesk has all of the features that help facilitate help desk success, including great functionality for managing knowledge, tracking requests and closing tickets, and ensuring support staff are keeping up with best practices. NetHelpDesk allows customers to log in to view their request history, update their ticket information and submit new requests. As requests are submitted via email or telephone, requests are automatically created in the helpdesk system.

Pricing

Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Mobile - Windows
Mobile - BlackBerry
Installed - Windows

NetHelpDesk software demo

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NetHelpDesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

What are the features of NetHelpDesk?

Show Feature Explanation

Features Score:

Alerts (Escalation)

Automated Routing

Contract (SLA Management)

Customizable Branding

Document Storage

Incident Management

Knowledge Base

Known Issue Management

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Self Service Portal

Social Media Integration

Surveys & Feedback

Ticket Management

What is the pricing of NetHelpDesk?

Claim a Free Trial

Free Trial

Yes, It's available

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Screenshots of the NetHelpDesk Pricing Page

Disclaimer: Pricing information for NetHelpDesk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for NetHelpDesk

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NetHelpDesk Reviews & Ratings

4.6

Excellent

Based on 30 ratings & 25 reviews

Rating Distribution

Excellent

(16)

Very Good

(9)

Good

(0)

Poor

(0)

Terible

(0)

NetHelpDesk User Review

Jack S

10/14/20

5 out of 5

Great System and Team

What do you like best? Halo Service Desk is a great system to have due to it is very flexible and easy to use. The system can be personalise in ...

Jake L

10/13/20

3.5 out of 5

Halo Service Desk

What do you like best? Simple interface for agents to use. Easy to configure and reconfigure on the fly. We can implement new workflows, add ...

Sarah R

10/06/20

4 out of 5

Looking for tool to track productivity.

What do you like best? Halo allows for transparency and is a manager or supervisors friend! I am able to hold agents accountable for their actions ...

Micheal R

09/28/20

5 out of 5

Brilliant Software and support

What do you like best? How configurable the system is so it can be configured to our business needs. What do you dislike? The reporting on ...

View all Reviews

NetHelpDesk Support Options

Contact

+44 (0)1449 833 111

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Stowmarket, United Kingdom - IP14 1DP

Reach out to NetHelpDesk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

NetHelpDesk is a Help Desk Software. NetHelpDesk offers Live Chat, Self Service Portal, Alerts (Escalation), Automated Routing, Contract (SLA Management) and many more functionalities.

Some top alternatives to NetHelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Kustomer and Gorgias.

Yes, NetHelpDesk provides API.

Yes, NetHelpDesk provides a mobile app.

NetHelpDesk is located in Stowmarket, United Kingdom - IP14 1DP

NetHelpDesk offers Free Trial, Subscription pricing models

We don't have information regarding integrations of the NetHelpDesk as of now.

The starting price is not disclosed by NetHelpDesk. You can visit NetHelpDesk pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Detailed Review of NetHelpDesk - Help Desk Software Software 2025MIGRATED TO HaloITSM

What is NetHelpDesk?

Pricing

Customer Type

Platform Type

NetHelpDesk software demo

What are the features of NetHelpDesk?

What is the pricing of NetHelpDesk?

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Zendesk Support

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Freshdesk

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NetHelpDesk Reviews & Ratings

NetHelpDesk User Review

NetHelpDesk Support Options

Reach out to NetHelpDesk Social channels

Frequently Asked Questions (FAQs)

Detailed Review of NetHelpDesk - Help Desk Software Software 2025
MIGRATED TO HaloITSM