NetHelpDesk Review: Is It The Right Help Desk Software For Your Team?MIGRATED TO HaloITSM
MIGRATED TO HaloITSM
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is NetHelpDesk?
NetHelpDesk is web-based help desk software that runs on the Microsoft Windows Server or Linux open source operating systems. NetHelpDesk has all of the features that help facilitate help desk success, including great functionality for managing knowledge, tracking requests and closing tickets, and ensuring support staff are keeping up with best practices. NetHelpDesk allows customers to log in to view their request history, update their ticket information and submit new requests. As requests are submitted via email or telephone, requests are automatically created in the helpdesk system.
Pricing
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Platform
Web + mobile app (iOS & Android)
Mobile - Windows
Mobile - BlackBerry
Installed - Windows
NetHelpDesk Software Demo
NetHelpDesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider NetHelpDesk
- Team types
- Large Enterprises, Medium Business
Why teams choose NetHelpDesk
Web-based access allows for flexibility in usage across devices.
Comprehensive ticket management ensures efficient support operations.
Knowledge management features help in building a robust support database.
Is NetHelpDesk right for you?
What buyers should know before shortlisting NetHelpDesk
NetHelpDesk is a versatile web-based help desk solution that supports both Windows and Linux environments. While it offers essential features for ticket management and knowledge management, smaller teams may find it costly and lacking in advanced customization.
NetHelpDesk pros and cons
- NetHelpDesk pros
Web-based access allows for flexibility in usage across devices.
Comprehensive ticket management ensures efficient support operations.
Knowledge management features help in building a robust support database.
- NetHelpDesk cons
Customization options may be limited for specific needs.
Performance can lag during high-demand periods.
Ready to try it?
Get started with NetHelpDesk
Start your free trial — no credit card required.
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See how it stacks up
Compare NetHelpDesk side-by-side with top Help Desk Software alternatives.
What is the pricing of NetHelpDesk?
NetHelpDesk reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 25 reviews, with consistently positive feedback.
What buyers like
- Web-based accessibility
- Comprehensive ticket management
- Knowledge management features
Common complaints
- Limited customization options
- Can be slow at times
- Higher cost for small teams
What users are saying
JS
Jack S
10/14/20
Great System and Team
What do you like best? Halo Service Desk is a great system to have due to it is very flexible and easy to use. The system can be personalise in ...
Read more
JL
Jake L
10/13/20
Halo Service Desk
What do you like best? Simple interface for agents to use. Easy to configure and reconfigure on the fly. We can implement new workflows, add ...
Read more
SR
Sarah R
10/06/20
Looking for tool to track productivity.
What do you like best? Halo allows for transparency and is a manager or supervisors friend! I am able to hold agents accountable for their actions ...
Read more
MR
Micheal R
09/28/20
Brilliant Software and support
What do you like best? How configurable the system is so it can be configured to our business needs. What do you dislike? The reporting on ...
Read more
CB
Colin B
08/19/20
Intuitive, rich in content and user friendly
What do you like best? Ease of use, many different modules, management of content What do you dislike? Development process/lead times/release ...
Read more
MG
Matt G
06/09/20
Halo Service Desk
What do you like best? Since implementing Halo Service Desk we have been able to achieve many business goals and embed services such as change ...
Read more
What are the features of NetHelpDesk?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
NetHelpDesk security and data handling
Key compliance certifications and security features for IT and security teams evaluating NetHelpDesk.
Certifications
Security features
Developer & data
Alternatives to NetHelpDesk
Recommended
Efficient support for all your ...
9.7
Very Good
NetHelpDesk Support Options
Frequently Asked Questions About NetHelpDesk
Common questions buyers ask before choosing NetHelpDesk.
NetHelpDesk is a Help Desk Software. NetHelpDesk offers Live Chat, Self Service Portal, Alerts (Escalation), Automated Routing, Contract (SLA Management) and many more functionalities.
Buyers commonly note the following limitations of NetHelpDesk: Customization options may be limited for specific needs.; Performance can lag during high-demand periods.; Pricing may be prohibitive for smaller teams..
Some top alternatives to NetHelpDesk includes Zoho Desk, Kustomer, Freshservice, ManageEngine ServiceDesk Plus and Gorgias.
NetHelpDesk offers Free Trial, Subscription pricing models
The starting price is not disclosed by NetHelpDesk. You can visit NetHelpDesk pricing page to get the latest pricing.
Ready to try it?
Get started with NetHelpDesk
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].