NetHelpDesk Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO HaloITSM

Great System and Team

What do you like best? Halo Service Desk is a great system to have due to it is very flexible and easy to use. The system can be personalise in every way such as creating unique tickets, setting up schedule tickets. There is many features you can integrate with the system such as SCCM, TeamViewer, AD and many more useful thing you might need. It also ITIL ready when it is installed. What do you dislike? There isn’t really thing I dislike about the software. The one thing I might ...

Halo Service Desk

What do you like best? Simple interface for agents to use. Easy to configure and reconfigure on the fly. We can implement new workflows, add departments, queues and processes as and when required. Integrated dashboards provide a window to current department and ticket status easily. Multiple features within one product simplifies multiple departments working together with knowledge base, software release notes, etc. Support has always been good during office hours. What do you ...

Looking for tool to track productivity.

What do you like best? Halo allows for transparency and is a manager or supervisors friend! I am able to hold agents accountable for their actions as I can see everything that is being done throughout the day per team, per agent, etc. What do you dislike? I thought the reporting would be more specific to what we need and ready to go. I have found out by working with our representative that they can be customized to show anything you would ever want to see, you just need to know ...

Brilliant Software and support

What do you like best? How configurable the system is so it can be configured to our business needs. What do you dislike? The reporting on the system has to be setup via SQl Recommendations to others considering the product: Be prepared due to the customisation of the software. What problems are you solving with the product? What benefits have you realized? We were using multiple systems for different departments but now we all use the same due to how customisable it is.

Intuitive, rich in content and user friendly

What do you like best? Ease of use, many different modules, management of content What do you dislike? Development process/lead times/release notes, upgrade process, and as we use the web app the fact we have to accept changes within upgrades that are not suitable for ourselves. Also, the inbuilt reporting is a little basic. Recommendations to others considering the product: For those who do not use a call management system, this is definitely a useful addition to a users ...

Halo Service Desk

What do you like best? Since implementing Halo Service Desk we have been able to achieve many business goals and embed services such as change control very easily. The software itself is very easy to use, especially with the automation rules this has saved us vast amounts of time on administration. Honestly is fantastic software. What do you dislike? Wish the projects feature was a bit more bulked out, for instance having a project tracker or GANTT chart feature to plan projects and ...

We are using Halo for 6 years now. We are watching how it is changing, it's moving right direction.

What do you like best? The Halo has a lot of options to be fit to our needs. It's also has a best support team. What do you dislike? It's difficult to point any dislikies, whe we switched to web version for our technicians it became even more easy to use. What problems are you solving with the product? What benefits have you realized? We are service provider, we have all our customers tickets managed by Halo.

NetHelpDesk

What do you like best? Very easy to use, simple to integrate and have customized What do you dislike? We are using this within our company and have no complaints or dislikes What problems are you solving with the product? What benefits have you realized? workflow from a helpdesk standpoint, assists with the billing side of th ehouse

NetHelpDesk - Great ITSM Tool for MSPs

What do you like best? Intuitive Service Desk tool for all engineers of all levels and non technical Service Desk Ticket Administrators. Streamlining many Service Desk processes and providing immediate service desk status for management via Dashboards. The customisation to fit out business rather than just an 'off the shelf' product is fantastic. Would highly recommend. What do you dislike? Some functions still to come across from Windows Application to Web Application but this is ...

PSA tool that is easy to use

What do you like best? Compared to our previous PSA system NetHelpDesk is a lot easier to customise after our needs. The user interface is easy and quick to work with and our technicians are very happy that we swapped our PSA to NetHelpDesk. What do you dislike? Billing is still done from their old Windows client but it's on the roadmap to be implemented in the webclient. What problems are you solving with the product? What benefits have you realized? Quicker response time to our ...