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NetHelpDesk vs Freshservice - Which Help Desk Software Platform Is Better in July 2025?

NetHelpDesk - Help Desk Software
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TL;DR - Quick Comparison Summary

Description

NetHelpDesk is web-based help desk software that runs on the Microsoft Windows Server or Linux open source operating systems. NetHelpDesk has all of the features that help facilitate help ... Read More

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Entry Level Pricing

  • Not Available
  • Starts from $19 , Billed Yearly

Free Trial Availability

  • Free Trial available
  • Free Trial available

User Ratings

4.6

(30)
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Software Demo

Demo

How do NetHelpDesk and Freshservice Compare on Features?

Total Features

15 Features

0 Features

Unique Features

    No features

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    What Do NetHelpDesk and Freshservice Cost?

    Pricing Option

        Starting From

        • Not Available
        • $19 , Billed Yearly

        Pricing Plans

        • Not Available
        • Starter

          • Incident Management

          • Knowledge Base

          • Self Service Portal

          Show more +

        • Growth

          • Includes features of Starter plan, plus

          • Service Catalog

          • Asset Management

          Show more +

        • Pro

          • Includes features of Growth plan, plus

          • Problem Management

          • Change Management

          Show more +

        • Browse all pricing plans

        Pricing Page

        nethelpdesk pricingfreshservice pricing

        Other Details

        Organization Types supported

        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
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        Get Quote

        NetHelpDesk User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        16

        Very Good

        9

        Good

        0

        Poor

        0

        Terible

        0

        Excellent

        781

        Very Good

        144

        Good

        13

        Poor

        3

        Terible

        5

        Pros and Cons

        No pros or cons available for the product

        Pros and Cons of Freshservice

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        No Customers information available.

        vroom

        vroom

        Cordant

        Cordant

        Addison Lee

        Addison Lee

        Media and Screenshots

        Screenshots

        screenshots

        13 Screenshots

        Ticket counts

        7 Screenshots

        Videos

        video-0

        3 Videos

        video-0

        4 Videos

        Top Alternatives to NetHelpDesk and Freshservice in 2025

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both NetHelpDesk and Freshservice offer a Free Trial.

        NetHelpDesk is designed for Large Enterprises, Medium Business and Small Business.

        Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        The starting price of Freshservice begins at $19/User/Month when Billed Yearly, while pricing details for NetHelpDesk are unavailable.

        Some top alternatives to NetHelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Kustomer, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, Kayako, Vision Helpdesk, LiveAgent, TeamSupport, Reamaze, SysAid, osTicket, Jitbit Helpdesk, Help Scout and Gorgias.

        Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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