Kustomer Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $29 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Support
FAQ
Blogs
What is Kustomer?
Kustomer is a CRM software to manage your sales pipeline and to close the business faster. Kustomer comes with a fully responsive Sales Pipeline Management Dashboard, Objective based planning, E-mail tracking and intelligence, Virtual Sticky Notes, File sharing & communication platform and more to make you work more efficiently.
Pricing
Starts from $29 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Kustomer Software Demo
Kustomer was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Kustomer
- Team types
- Large Enterprises, Medium Business
Why teams choose Kustomer
Reviewers consistently call it user-friendly, with a clean interface that is easy for new team members to learn.
Unifying email, text, and chat conversations on a single screen keeps customer history consolidated and easy to access.
Highly customizable and flexible, letting teams adapt workflows and integrate it with nearly any other system.
Is Kustomer right for you?
Kustomer pros and cons
- Kustomer pros
Reviewers consistently call it user-friendly, with a clean interface that is easy for new team members to learn.
Unifying email, text, and chat conversations on a single screen keeps customer history consolidated and easy to access.
Highly customizable and flexible, letting teams adapt workflows and integrate it with nearly any other system.
- Kustomer cons
Several reviewers find it occasionally slow, causing frustration during busy periods.
Reporting could be stronger and some searches require manually building formulas or rulesets.
Ready to try it?
Get started with Kustomer
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Kustomer side-by-side with top Help Desk Software alternatives.
What is the pricing of Kustomer?
Kustomer Pricing Plans
Professional
$29
/User/Month
Email, Chat, SMS, Social, WhatsApp, Self-Service
Voice Provider Integrations
60+ App Integrations
Custom Objects and Attributes
Internal Knowledge Base
Show more +
Business
$49
/User/Month
Includes features of Professional plan, plus
Collaboration Users and Teams
Business Hours
Multiple Brands and Languages
Business Rules and Custom Integrations
Show more +
Enterprise
$89
/User/Month
Includes features of Business plan, plus
Custom Skill Routing and Proficiency
Service-Level Agreements
Proactive Chat
Knowledge Base Customer Portal
Show more +
Ultimate
$139
/User/Month
Includes features of Enterprise plan, plus
Real-time Dashboards
Unlimited Collaboration Users
Enhanced Routing
Live Agent Auditing
Show more +
Weighing your options?
Not sure if Kustomer fits your budget?
Kustomer reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 257 reviews, with consistently positive feedback.
What buyers like
- Reviewers consistently call it user-friendly, with a clean interface that is easy for new team members to learn.
- Unifying email, text, and chat conversations on a single screen keeps customer history consolidated and easy to access.
- Highly customizable and flexible, letting teams adapt workflows and integrate it with nearly any other system.
Common complaints
- Several reviewers find it occasionally slow, causing frustration during busy periods.
- Reporting could be stronger and some searches require manually building formulas or rulesets.
- The interface can feel cluttered with many panes, making navigation hard on smaller screens.
Are you using Kustomer?
What users are saying
EB
Edgar B
11/29/23
"Remarkable Kustomer!"
What do you like best about Kustomer? What I really like about Kustomer since I have been used is for almost 8 months from the start that I used this ...
Read more
SR
Stephan R
10/31/23
"Outstanding!"
What do you like best about Kustomer? I like Kustomer because it's a necessity in my daily work routine. It has a very well-designed interface ...
Read more
AF
Abdelrahman F
10/31/23
"Kustomer is easy!"
What do you like best about Kustomer? Kustomer is a great platform for interacting with our customers. I like the ability to change the color ...
Read more
DR
Danicelis R
10/12/23
"Kustomer is a really awesome workpartner!"
What do you like best about Kustomer? I really like using Kustomer. It is so efficient and it is a great helper. Kustomer is fast and easy to ...
Read more
SA
Sean Aslie W
09/14/23
"Kustomer is one of the user friendly to use on the field of call center"
What do you like best about Kustomer? The best thing about the kustomer is that it is fast and reliable in terms of connecting with the customers, ...
Read more
RP
Ramadan P
09/05/23
"Best Call center Tool"
What do you like best about Kustomer? Easy to use and edit and modify and all you interaction Chat, call , Emails, SMS, and surveys will be stored in ...
Read more
- See if Kustomer fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Kustomer?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Your customers and agents can meet in the forum and help each other solve problems. Every forum post is converted to a ticket. Your customer…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Alternatives to Kustomer
Kustomer Customers
Kustomer Support Options
Frequently Asked Questions About Kustomer
Common questions buyers ask before choosing Kustomer.
Kustomer is a Help Desk Software. Kustomer offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.
Buyers commonly note the following limitations of Kustomer: Several reviewers find it occasionally slow, causing frustration during busy periods.; Reporting could be stronger and some searches require manually building formulas or rulesets.; The interface can feel cluttered with many panes, making navigation hard on smaller screens..
Some top alternatives to Kustomer includes Zoho Desk, Zendesk Sell, Freshservice, Freshdesk and BoldDesk.
Kustomer offers Free Trial, Subscription pricing models
The starting price of Kustomer is $29/User/Month
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].