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8.9

SpotScore

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Elastic Email Review: Is It The Right Email Marketing Software For Your Team?

Best for SMB teams · Mid-market · Enterprise

Free Plan Available

GDPR

4

283 verified reviews

Add to compare

Starts from Free / month when Billed Monthly, also offers free forever plan

Integrates with

Facebook AdsFacebook Ads
Copper CRMCopper CRM
SalesforceSalesforce
Google CalendarGoogle Calendar
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Spotsaas Analysis for Elastic Email

Elastic Email is an email marketing software used by marketing teams in medium businesses. With a 4.0/5 rating from 283 reviews, it is broadly validated, indicating a generally positive reception among users.

Elastic Email's top strengths include its free tier availability, which allows teams to test the platform without financial commitment, and its public pricing plans that offer transparency and flexibility. However, potential users should be aware that some features may not meet the needs of larger enterprises.

Quick facts about Elastic Email

Rating4.0/5 (283 reviews) | SpotScore: 8.9/10Best forMedium businessesPricingFree tier; paid plans publicDeploymentBrowser BasedTop strengthFree tier availabilityWatch-outSome features may not meet needs

What is Elastic Email?

Elastic Email is an email delivery, marketing, and customer communication platform for businesses, agencies, and developers. Its product family includes Email Marketing for designing and automating campaigns, an Email API for transactional and high-volume sending, SMTP Relay for connecting apps and websites in minutes, and Inbox, a shared workspace for customer conversations. The email products offer a drag-and-drop editor and templates, automation workflows, contact segmentation, detailed analytics, subaccounts for managing multiple clients or brands, and built-in deliverability tools such as SPF, DKIM, and DMARC support and suppression management. Inbox includes a Help Desk, Live Chat, Team Chat, and an Email Server, plus Milo, an AI agent that answers customer questions from your knowledge base and hands off to your team when needed. Founded in 2010, Elastic Email is known for some of the most cost-effective pricing in the industry, with plans that scale from small senders to millions of emails a month.

Pricing

  • Starts from Free / month when Billed Monthly

Best For

Suited for small teams, SMBs, and enterprise

Security & Compliance

GDPR

    Elastic Email Software Demo

    Elastic Email was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

    Who should consider Elastic Email

    Team types
    Large Enterprises, Medium Business
    4.0/5 rating
    Free plan available

    Ready to try it?

    Get started with Elastic Email

    Try the free plan and upgrade when ready.

    Try for Free

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    Compare Elastic Email side-by-side with top Email Marketing Software alternatives.

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    What is the pricing of Elastic Email?

    Free TrialNot available
    Free Plan✓ Included
    PricingStarts from Free / month when Billed Monthly
    Pricing Model
    FreemiumSubscription

    Weighing your options?

    Not sure if Elastic Email fits your budget?

    Elastic Email reviews and ratings

    Buyer sentiment

    Buyer sentiment is positive across 283 reviews, with strong overall satisfaction.

    4

    Very Good

    Based on 283 ratings & 0 reviews

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    What are the features of Elastic Email?

    73%

    Feature coverage

    53 of 73 tracked features

    A/B testing, also known as split testing, is a marketing experiment in which you divide your audience to test various campaign versions and…

    An abandoned cart email is a sales recovery approach that uses follow-up communication to persuade a consumer to continue an unfinished purc…

    Analytics is a math-based field that aims to uncover patterns in marketing data to gain actionable knowledge that can be used in your market…

    Analytics (ROI Tracking) is a method of calculating the return on investment from a company's marketing expenditures. Return on marketing in…

    Authentication is a crucial feature of modern software that enables users to securely access and use various applications and resources. It…

    A script that automates email answers is known as an autoresponder. The script is activated by user actions on a website or when a user send…

    Automations refer to the use of technology to automate and streamline repetitive tasks and processes. It is a feature commonly seen in vario…

    Built-in templates are pre-designed layouts or formats that are incorporated into software applications to help users create documents, pres…

    Campaign management includes planning, execution, tracking, and analysis of direct marketing initiatives. These responsibilities include the…

    Marketers frequently use demographic information such as age, gender, residency, or region and a variety of other predetermined attributes t…

    A click map is a visual representation of where people click on your website. It allows you to watch user behavior on your page and see whic…

    Click-through tracking is an analytical function that measures and reports where individuals click or tap on websites, apps, and emails. A c…

    Contact List Import is a feature that allows users to easily import and organize their contact information into their software. With just a…

    Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…

    A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…

    Data privacy is a critical feature of any software that deals with sensitive information. It refers to the protection of personal and confid…

    Data security refers to the practice of protecting digital data from unauthorized access, use, disclosure, disruption, modification, or dest…

    A document library is a safe place to keep files that you and your coworkers can effortlessly search, collaborate on, and access from any de…

    The drag and drop editor is a valuable tool for used for creating emails by dragging and dropping blocks into a template and modifying their…

    Drip campaigns are a series of automated emails sent in response to user actions or predefined schedules. They let you interact with groups…

    Email automation is a powerful feature that allows businesses and individuals to streamline and optimize their email communication processes…

    Email campaigns are a powerful and effective way for businesses to reach out to their target audience, build relationships, and promote thei…

    Email personalization of email marketing uses subscribers' personal information to create more tailored mailings. It treats each customer as…

    Email scheduling is the process of specifying a precise time for an email to be sent. A planned email is a message that you may send later;…

    An email suppression list, also known as an unsubscribe list, is a list of email addresses that have indicated they do not want to receive c…

    An event-triggered email is sent automatically when a specific event happens. The events could be a one-time occurrence or a user-performed…

    The General Data Protection Regulation or GDPR is a regulatory framework that establishes standards for acquiring and processing personal da…

    Inbox integration is a software feature that allows for the seamless merging of different types of communication channels into one central l…

    A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…

    Landing pages are single-page websites designed to promote or advertise a marketing or ad campaign. Visitors " land " on a landing page afte…

    The process of saving lead data to convert the lead into a paying customer is termed "lead capture." A newsletter subscription or a quote re…

    lead nurturing creates and reinforces relationships with customers, at every point of the sales funnel. A good lead nurturing plan concentra…

    List segmentation helps send relevant material to the right individuals at the right time. For example, you can segment your contact and lea…

    Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…

    A mailing list is the total number of people who have signed up for your website, whether a blog, an e-commerce site or a corporate website.…

    A mobile-friendly website is easy to use on a mobile device, especially one with a small screen like a smartphone. A mobile-friendly site ap…

    Monitoring is a crucial feature of software applications that allows users to track and analyze the performance of their systems and applica…

    Multi-User Collaboration refers to the process of more than one user on the same account working together to achieve a common goal. Multi-Us…

    Multi-factor authentication (MFA) is a security mechanism that verifies a user's identity for a login or other transaction by requiring mult…

    Multivariate testing is a process for testing a hypothesis by changing numerous factors. Multivariate testing aims to determine which combin…

    In email marketing, managing newsletters is a crucial task. The style and content of an email determine its engagement (the amount of intera…

    Pop-up adverts are a type of online advertising used to drive traffic to a website. They're commonly created using JavaScript or Adobe Flash…

    A pre-built template is a document that can be used as a starting point for creating a new one. A template is pre-formatted in some way when…

    An email template is a preformatted HTML email that you may use to make your unique email template by replacing the suggested content with y…

    RSS stands for "Really Simple Syndication," and it's exactly what it sounds like: a mechanism for you to syndicate your material to other we…

    Real-time reporting is involved capturing real-time data and communicating it to users as it happens. Managers may make quick judgments usin…

    Segmentation is dividing a market into separate consumer groups with comparable characteristics. It's an integral aspect of any customer str…

    Send Time Optimization (STO) is an add-on function that allows marketers to send emails to each recipient at the most optimal time. In other…

    A signup form is a web page, popup, or modal where consumers enter the information needed to use the services offered by a website. The type…

    A spam check tool examines your email to see if it will be flagged by spam filters and removed from a subscriber's inbox. The program examin…

    A system of regulating a company's document ecosystem based on a variety of document templates is known as template management. It's commonl…

    A webhook (also known as a web callback or HTTP push API) allows a programme to send real-time data to other apps. A webhook sends data to o…

    Security & Compliance

    Elastic Email security and data handling

    Key compliance certifications and security features for IT and security teams evaluating Elastic Email.

    Certifications

    SOC 2✗ Not certified
    GDPR✓ Certified
    HIPAA✗ Not certified
    ISO 27001✗ Not certified

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    Help & Contact

    Elastic Email Support Options

    Customer Service24/7 (Live rep)Online
    LocationVancouver, Canada

    Connect with Elastic Email

    Frequently Asked Questions About Elastic Email

    Common questions buyers ask before choosing Elastic Email.

    Elastic Email is a Email Marketing Software. Elastic Email offers Contact Management, Auto-Responders, Click-through Tracking, Drip Campaigns, Event Triggered Email and many more functionalities.

    Some top alternatives to Elastic Email includes Moosend, SMTP, EmailOctopus, Revinate Marketing and Campayn.

    Elastic Email offers Subscription, Freemium pricing models

    Yes, Elastic Email can integrate with Facebook Ads, Copper CRM, Salesforce, Google Calendar and many more.You can find more integration for Elastic Email here

    The starting price of Elastic Email is Free/month when Billed Monthly

    Ready to try it?

    Get started with Elastic Email

    Get started with the free plan — no credit card required.

    About the reviewer

    Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

    Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].