8.4
SpotScore
Firmao CRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $19 / User / Month when Billed Yearly
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Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Firmao CRM?
Firmao is a comprehensive all-in-one tool designed to manage all departments of a company, from marketing to sales to after-sales and service. It is designed for small and medium-sized manufacturing, service and sales companies, but thanks to its modular design, it provides quick and easy customization to meet the specific needs of any company.
Pricing
Starts from $19 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Firmao CRM Screenshots
Firmao CRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Firmao CRM
- Team types
- Large Enterprises, Medium Business
Why teams choose Firmao CRM
Comprehensive tool for various departments
Quick customization to fit business needs
User-friendly interface for easy adoption
Is Firmao CRM right for you?
What buyers should know before shortlisting Firmao CRM
Firmao CRM combines contact management, project tracking, invoicing, and inventory in a single interface. The platform is straightforward to navigate—most users report getting productive within days rather than weeks.
Customization is genuine: you can modify field names, add custom workflows, and build reports without coding. This matters if your business has non-standard processes that off-the-shelf CRM defaults won't handle.
Before shortlisting, verify three things in a demo. First, test whether the specific integrations you need (accounting software, email, payment processors) actually exist and sync in real time—Firmao's integration library is smaller than Salesforce or HubSpot, so confirm your stack is covered.
Second, check scalability limits: Firmao performs well up to roughly 50 concurrent users; if you plan to grow beyond that, ask about performance degradation and whether the pricing model changes. Third, review the mobile app—it's functional but stripped down compared to the desktop version, so if your team works primarily on phones, test workflows on mobile during the trial.
Pricing is straightforward (per-user monthly, no surprise seat charges), but confirm whether add-ons like advanced reporting or API access are included in your tier or cost extra. The platform lacks some features competitors offer by default: no native email tracking, no AI-powered lead scoring, and limited workflow automation compared to mid-market CRMs.
If those are critical to your workflow, they won't appear in Firmao. For small teams running standard CRM processes with occasional custom needs, Firmao delivers solid functionality at a lower cost than enterprise platforms.
Firmao CRM pros and cons
- Firmao CRM pros
Comprehensive tool for various departments
Quick customization to fit business needs
User-friendly interface for easy adoption
- Firmao CRM cons
Might be overwhelming for very small businesses
Customization may require initial setup time
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What is the pricing of Firmao CRM?
Firmao CRM Pricing Plans
Standard
CRM - Customer Relationship Management
E-mail integration
VAT invoices, bills and receipts
Timesheeting, calendar and projects
Reports, charts
Show more +
Professional
Includes features of Standard plan, plus
Defining custom fields for your data
Chat, Livechat and Callback
Editable templates of invoices, quotes and agreements
E-mail templates and an autoresponder
Show more +
Enterprise
Includes features of Professional plan, plus
Customizations (paid extra)
Google Calendar integration
E-mail and phone surveys
SMS service integration
Show more +
Weighing your options?
Not sure if Firmao CRM fits your budget?
Firmao CRM reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 81 reviews, with consistently positive feedback.
What buyers like
- Integrates CRM, invoicing, project management, and inventory control in one platform.
- Accessible interface requires minimal training, even for non-technical users.
- Extensive customization options let businesses tailor workflows, dashboards, and reports to specific needs.
Common complaints
- Limited integration options compared to competitors, affecting advanced connectivity and functionalities.
- Learning curve for certain advanced features, potentially overwhelming for first-time users.
- Reporting capabilities need improvement, particularly for advanced analytics.
Are you using Firmao CRM?
What users are saying
JK
Julian Kolompi
06/21/24
Firmao actively engages with its audience on platforms like LinkedIn
Firmao is a reliable business management solution that effectively streamlines CRM, project management, and financial processes, making it a valuable ...
Read more
KB
Kamil Balicki
06/03/24
Firmao - Proffesional and simple software in furniture factory
Massoni Furniture Factory has been using Firmao CRM for a few months now, and We are really impressed with it. It's a powerful and versatile CRM that ...
Read more
KL
Kinga Lipp
05/20/24
Firmao offers ....
Firmao offers a wide range of functionalities, including CRM, project management, invoicing, and inventory control. The CRM module is particularly ...
Read more
JC
Julia Camer
05/13/24
FirmaoCRM has truly transformed the way we handle our business operations
As a small-to-medium-sized enterprise, finding a CRM that fulfills all our needs without breaking the bank was a challenge, but FirmaoCRM surpassed ...
Read more
ZF
Zack Finland
04/29/24
Firmao
FirmaoCRM understands that every business is unique, which is why it offers extensive customization options to tailor the platform to specific ...
Read more
NM
Nicol Malryn
04/26/24
the best crm Firmao!
FirmaoCRM stands out for its accessible interface, ensuring users of varying technical proficiencies can navigate the platform effortlessly. Its ...
Read more
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What are the features of Firmao CRM?
Accounting management is a crucial aspect for any business, regardless of its size or industry. It involves managing and organizing financia…
Asset management is the practise of keeping track of your assets. Asset management allows you to efficiently manage assets while also extend…
Customer relationship management (CRM) is a tool that allows to keep track of all of the company's relationships and interactions with its c…
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer Service Management is a crucial component of any successful business. It is the process of managing interactions with customers and…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
Financial management is a process of planning, organizing, regulating, and monitoring financial resources to meet the goals and objectives.…
The HR module is packed with automated tools to handle all elements of employee administration, from recruitment and onboarding to payroll a…
Invoice is time-stamped commercial document that itemizes and records a transaction between a buyer and a seller. If products or services we…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
Purchasing is a method by which an individual or organization acquires goods or services to achieve its objectives. Despite the efforts of n…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Order placing, order scheduling, shipping, and billing are all implemented in the ERP Sales module. This module also aids in sales forecasti…
Stock management is a system that enables organizations to manage all areas of their operations, including stock, finance, planning, logisti…
Manufacturers, suppliers, distributors, retailers, and customers make up the supply chain ecosystem. Supply activities' planning, implementa…
A warehouse management system (WMS) is a set of tools and processes that enable businesses to manage and control warehouse operations from t…
Firmao CRM security and data handling
Key compliance certifications and security features for IT and security teams evaluating Firmao CRM.
Certifications
Developer & data
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Frequently Asked Questions About Firmao CRM
Common questions buyers ask before choosing Firmao CRM.
Firmao CRM is a CRM Software. Firmao CRM offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Project Management and many more functionalities.
Buyers commonly note the following limitations of Firmao CRM: Might be overwhelming for very small businesses; Customization may require initial setup time; Limited advanced features for larger enterprises.
Some top alternatives to Firmao CRM includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Salesforce and Service CRM.
Firmao CRM offers Free Trial, Subscription pricing models
The starting price of Firmao CRM is $19/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].