Bold360 vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat Comparison
Bold360
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Bold360 is a powerful live chat and AI software that enables businesses to enhance their customer support efforts. With the help of advanced AI technology, this tool offers a humanized approach to customer engagement on…
Freshdesk Messaging (Formerly Freshchat)
Starting at $19 /agent/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Freshdesk Messaging (Formerly Freshchat) leads on user satisfaction with a 4.5-star rating across 554 reviews.
Bold360 vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat — at a glance
| Feature | Bold360 | Freshdesk Messaging (Formerly Freshchat) | ZoomInfo Chat |
|---|---|---|---|
| Rating | 3.6 / 5 | 4.5 / 5 | — |
| Reviews | 23 | 554 | — |
| Starting price | Contact for pricing | $19 /agent/month | Contact for pricing |
| Free trial | No | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | — | SOC 2, GDPR, ISO 27001 | SOC 2 |
| Data residency | — | US | US |
Key differences between Bold360 and Freshdesk Messaging (Formerly Freshchat)
- Pricing: Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month. Bold360 pricing is not publicly listed.
- Free trial: Freshdesk Messaging (Formerly Freshchat) offers a free trial; Bold360 does not.
- Target audience: Bold360 is built for Large Enterprises and Medium Business, while Freshdesk Messaging (Formerly Freshchat) targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Freshdesk Messaging (Formerly Freshchat) scores higher with a 4.5-star average.
- Deployment: Bold360 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Freshdesk Messaging (Formerly Freshchat) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Bold360 vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Bold360, Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat: Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Freshdesk Messaging (Formerly Freshchat)
Best for small to medium businesses needing easy, CRM-integrated live chat support.
- You want a user-friendly live chat platform accessible to non-technical agents.
- Your team requires seamless CRM integration to manage customer interactions efficiently.
- You need a scalable support solution combining live chat, AI bots, and self-service.
- Your organization depends on extensive third-party app integrations beyond the limited marketplace.
- You lack dedicated support resources to manage the platform’s complex features and onboarding.
Large Enterprises, Medium Business, Small Business
Bold360 typically suits Large Enterprises and Medium Business. Freshdesk Messaging (Formerly Freshchat) tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Bold360 is a powerful live chat and AI software that enables businesses to enhance their customer support efforts. With the help of advanced AI technology, this tool offers a humanized ... Read More about Bold360 | Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More about Freshdesk Messaging (Formerly Freshchat) | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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SpotScoreWhat's this? ↗ | 8.5/10 | 9.3/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | Small BusinessMedium Business | — |
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Software Demo
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How do Bold360, Freshdesk Messaging (Formerly Freshchat) and ZoomInfo Chat Compare on Features?
Total Features | 9 Features | 8 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Bold360, Freshdesk Messaging (Formerly Freshchat) and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Bold360, Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat: Other Details
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Get help choosing | Get help choosing |
Bold360, Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | — | ✗ No |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | — | 🇺🇸 US |
Bold360 vs Freshdesk Messaging (Formerly Freshchat) User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 25 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Users generally praise Freshdesk Messaging for its ease of use, CRM integration, and effective omnichannel support, though some find its feature set complex and marketplace limited. What buyers like
Common complaints
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Common complaints
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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Media and Screenshots
Screenshots |  2 Screenshots | /image_urls_1655832699.3965456.png) 5 Screenshots |
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Videos |  2 Videos |  2 Videos |
Alternatives to Bold360, Freshdesk Messaging (Formerly Freshchat), ZoomInfo Chat
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Bold360 or Freshdesk Messaging (Formerly Freshchat)?
- Freshdesk Messaging (Formerly Freshchat) edges out the other on user ratings (4.5 vs 3.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Bold360 and Freshdesk Messaging (Formerly Freshchat) offer a free trial?
- Freshdesk Messaging (Formerly Freshchat) offers a free trial. Bold360 does not.
- What is the starting price of Bold360 vs Freshdesk Messaging (Formerly Freshchat)?
- Bold360 starts at Contact for pricing. Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month.
- What are the top alternatives to Bold360?
- Top alternatives to Bold360 include ZoomInfo Chat, Talkative, Giosg, Provide Support, Comm100 Live Chat.
- What are the top alternatives to Freshdesk Messaging (Formerly Freshchat)?
- Top alternatives to Freshdesk Messaging (Formerly Freshchat) include ZoomInfo Chat, ProProfs Chat, Subiz, Olark, Smartsupp.