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9.3

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Freshdesk Messaging (Formerly Freshchat) - Live Chat Software

Freshdesk Messaging (Formerly Freshchat) Pricing Plans & Top Alternatives in 2026

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User Ratings

Trusted by 2M+ software buyers annually.

Main Features

  • Agent Scheduling
  • Co-Browsing
  • Knowledge Database
  • Offline Form

Pricing

  • Starts from $19/agent/month when yearly, also offers free forever plan

  • Free Trial available

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Freshdesk Messaging (Formerly Freshchat) Pricing

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"Easy to use interface, allowing for convenient access and navigation, even for non-technical users."

Free Trial

✓ Available

Try it free →

Starting Price

$19 / /agent/month

when yearly

Free Plan

✓ Free forever

Pricing Model

Free TrialFreemiumSubscription

No credit card required · Cancel anytime · Free trial included

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Freshdesk Messaging (Formerly Freshchat) Pricing Plans Explained

Free

Free

Individuals & freelancers
  • Free forever up to 10 agents

  • Chat widget on website and mobile apps

  • Team inbox

  • Email

  • Role-based access control

  • Single sign-on

  • Campaign Contacts

Enterprise

$95

/agent/month,

Large teams & enterprises
  • Chat widget on the website and mobile apps

  • Team inbox

  • E-mail

  • Social media messaging apps

  • Text messages; messaging apps and digital channels

  • Multilingual conversations

  • Build Your Own Channel (BYOC)

  • Freshcaller - Starting at $39 /agent/month

Show more +

Need a plan for 50+ users?

Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? Freshdesk Messaging (Formerly Freshchat) supports data import to get you set up quickly.

Talk to Sales →

Pricing sourced from Freshdesk Messaging (Formerly Freshchat)'s official website as of May 2026. For the latest pricing, visit their website.

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, Freshdesk Messaging (Formerly Freshchat) offers a free trial — no credit card required. You can test core features before committing to a paid plan. Start your free trial →

Freshdesk Messaging (Formerly Freshchat) offers Free Trial, Freemium, Subscription pricing. Plans start from $19//agent/month. View all Freshdesk Messaging (Formerly Freshchat) pricing plans →

The starting price of Freshdesk Messaging (Formerly Freshchat) is $19/agent/month when yearly

Yes, Freshdesk Messaging (Formerly Freshchat) offers a free plan (Freemium) so you can start using core features at no cost. Paid plans unlock advanced functionality.

Most subscription-based tools including Freshdesk Messaging (Formerly Freshchat) offer a discount when you choose annual billing over monthly. Annual plans typically save 15–40% compared to paying month-to-month. Check Freshdesk Messaging (Formerly Freshchat)'s pricing page for exact savings.

Most SaaS products including Freshdesk Messaging (Formerly Freshchat) allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check Freshdesk Messaging (Formerly Freshchat)'s terms or contact their support team for details.

Freshdesk Messaging (Formerly Freshchat) offers a free tier or trial that works well for small teams and startups just getting started. As you grow, paid plans provide more capacity and advanced features. See all plans to find the best fit.

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  • Hidden-cost and annual-discount notes

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Help & Contact

Freshdesk Messaging (Formerly Freshchat) Support Options

Customer Service24/7 (Live rep)Business HoursOnline
LocationSan Mateo, CA

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].