Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · Incident Management Software
PagerDuty leads the pack with a SpotScore of 9.8/10, reflecting its high user satisfaction from 1,748 ratings. xMatters follows closely, offering a versatile pricing model that includes a freemium option, appealing to a wide range of users. AlertOps, with its impressive 4.8/5 rating, shines despite fewer reviews, indicating strong user approval.
Incident management software streamlines the process of identifying and resolving IT incidents, crucial for DevOps engineers and IT operations teams seeking to minimize downtime and maintain service reliability.
Quick picks for Incident Management Software
- Best overall — PagerDuty
- Best for versatile pricing — xMatters
- Best for high user satisfaction — AlertOps
- Best free option — Opsgenie
Who gets the most from Incident Management Software
- 1On-call engineers managing real-time incident alerts and escalations
- 2IT operations managers coordinating incident response workflows and team schedules
- 3DevOps team leads automating alert routing and incident resolution processes
How to choose Incident Management Software
If you need strong automation and integration capabilities, filter by Enterprise deployment and sort by user rating; for teams prioritizing ease of setup and user-friendly notifications, filter by Free Trial and look for products with strengths in timely alerting and low training requirements.
Showing 1-16 out of 16
8.5
Spot Score

Blameless
Collaborate with ease, manage incidents blameless.
Best for: SMB teams · Mid-market · Enterprise
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What is Blameless?
Blameless is a web-based software for tracking of incidents. It is also suitable for handling incidents involving multiple parties where different groups play distinct roles. It's been designed from the ground up in consultation with experts from the field of incident management to incorporate ...
Read more about BlamelessStarts from $20/User/Month
9.1
Spot Score

AlertOps
Streamline your incident management with real-time alerts.
Best for: SMB teams · Mid-market · Enterprise
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What is AlertOps?
AlertOps is a full-featured incident management platform and community for managing, executing and tracking incidents. AlertOps is powerful real-time alerting software with over 100+ integrations including ticketing systems, help desks, and social media. Users of the AlertOps platform are ...
Read more about AlertOpsStarts from $5/User/Month when Billed Yearly, also offers free forever plan
8.0
Spot Score

FireHydrant
Effortlessly extinguish chaos with FireHydrant.
Best for: SMB teams · Mid-market · Enterprise
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What is FireHydrant?
Introducing FireHydrant, the ultimate incident management platform that efficiently extinguishes flames by streamlining the incident response process. With the ability to automate tasks from alert to retrospective, FireHydrant allows you to focus on resolving issues faster. It also documents ...
Read more about FireHydrantFireHydrant offers custom pricing plan

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7.8
Spot Score

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What is Incident.io?
Incident.io is a Slack-integrated incident response platform designed for companies experiencing rapid growth. Our platform makes it easy to manage events that can disrupt daily business operations, from infrastructure outages to malicious data breaches. We help your organization quickly ...
Read more about Incident.ioStarts from $16/User/Month when Billed Yearly
7.8
Spot Score

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What is PagerTree?
PagerTree provides an intelligent alert routing solution that supports contemporary teams with quick incident responses. This advanced software offers individualized on-call schedules, escalation devices, dependable notifications and much more - everything your organization needs for optimal ...
Read more about PagerTree8.4
Spot Score

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What is Squadcast?
Squadcast is incident management software that brings together people and tools to protect business. Built for small businesses and distributed operations, Squadcast turns people into an even more powerful incident response team. It's easy to set up and use, with no installation required, and ...
Read more about Squadcast8.4
Spot Score

VictorOps
Streamline incident management with smarter communication and control.
Best for: Mid-market · Enterprise
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What is VictorOps?
VictorOps is incident management software that empowers user to respond better, faster, and smarter. Incidents are created, assigned and communicated through one secure web interface. Data comes together in a single stream, enabling user to better understand systems and teams. It handles ...
Read more about VictorOps8.0
Spot Score

Splunk On-Call
Simplify incident management and prevent service disruptions.
Best for: SMB teams · Mid-market · Enterprise
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What is Splunk On-Call?
Splunk on-call has been designed from the ground up to help teams quickly resolve incidents, proactively monitor the complex world of business applications, and predict service issues before they happen. With an intuitive interface coupled with powerful search and reporting capabilities, Splunk ...
Read more about Splunk On-Call9.8
Spot Score

PagerDuty
Streamline incident management with PagerDuty.
Best for: SMB teams · Mid-market · Enterprise
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What is PagerDuty?
PagerDuty is incident management software designed to handle the challenges of managing today's modern applications and their teams. From simple alerts to sophisticated 24/7 monitoring-to-alerting engines that are embedded into stack via a simple API call, PagerDuty helps companies digitally ...
Read more about PagerDuty9.0
Spot Score

Opsgenie
Reduce downtime with intelligent incident management.
Best for: SMB teams · Mid-market · Enterprise
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What is Opsgenie?
Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's solutions are highly customizable and serve thousands of organizations worldwide. It is used for alerting, ...
Read more about Opsgenie8.9
Spot Score

OnPage
Effortlessly streamline incident management with OnPage.
Best for: SMB teams · Mid-market · Enterprise
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What is OnPage?
OnPage's intuitive incident management software helps organizations quickly organize and track their incidents. It allows a great deal of flexibility in reporting, but requires no training to use. Organizations of all sizes can use OnPage to monitor, report on and improve their response times ...
Read more about OnPage9.4
Spot Score

xMatters
Transform incidents into opportunities for growth.
Best for: SMB teams · Mid-market · Enterprise
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What is xMatters?
xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opportunities for process improvement. It gives organizations the ability to ...
Read more about xMattersStarts from $16/User/Month, also offers free forever plan
8.6
Spot Score

Moogsoft
Streamline IT incident management for faster resolution.
Best for: SMB teams · Mid-market · Enterprise
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What is Moogsoft?
Management Software eases this burden by organizing the team's responses and alerting the right people to them on an ongoing basis. It allows businesses to manage incidents and request help from other teams so that everyone is on the same page and knows what to expect next. With Moogsoft, ...
Read more about MoogsoftStarts from $833/Month, also offers free forever plan
7.4
Spot Score

Alcea IssueTrack
Efficient issue management for productive teams.
Best for: SMB teams · Mid-market · Enterprise
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What is Alcea IssueTrack?
Alcea IssueTrack offers a powerful and flexible issue management solution for any organization looking to better keep track of tasks and issues. It enables organized workflows, fosters collaborative teams, facilitates accountability, and ultimately increases productivity. A highly efficient ...
Read more about Alcea IssueTrackAlcea IssueTrack offers custom pricing plan
7.9
Spot Score

IBM Cloud Pak for Watson AIOps
Transform your IT operations with AI-powered insights.
Best for: SMB teams · Mid-market · Enterprise
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What is IBM Cloud Pak for Watson AIOps?
IBM Cloud Pak for Watson AIOps is the ultimate AI-enabled solution for IT operators looking to modernize their ITOps toolchain. It centralizes AI into the core of operations enabling features like Event Grouping, Natural Language Processing and Seamless Integration. So you gain an integrated ...
Read more about IBM Cloud Pak for Watson AIOpsIBM Cloud Pak for Watson AIOps offers custom pricing plan
8.5
Spot Score

BigPanda
Streamlining crisis management for faster resolution.
Best for: SMB teams · Mid-market · Enterprise
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What is BigPanda?
BigPanda is a incident management software. This innovative software helps businesses collaborate, communicate and act faster to resolve critical incidents and increase business resiliency. Whether it is a workplace violence event, workplace emergency, or a flood emergency, BigPanda helps ...
Read more about BigPandaBigPanda offers custom pricing plan







