9.1
Spot Score
AlertOps Review: Is It The Right Incident Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPR
SOC 2Starts from $5 / User / Month when Billed Yearly, also offers free forever plan
NHS
Intel
Deloitte
Sanofi
AccentureTrusted by many companies including NHS
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for AlertOps
AlertOps is an incident management software used by on-call engineers, security analysts, and operations managers in medium to large enterprises. With a rating of 4.8/5 from 93 user reviews, it is broadly validated, indicating strong user satisfaction and reliability.
AlertOps efficiently manages on-call responsibilities, significantly reducing operational burdens and allowing teams to focus on core tasks. Its customizable alerts and integrations are tailored to individual needs, supported by excellent and responsive customer service. However, users may find the initial setup challenging without adequate guidance due to the system's feature richness.
Quick facts about AlertOps
What is AlertOps?
AlertOps is a full-featured incident management platform and community for managing, executing and tracking incidents. AlertOps is powerful real-time alerting software with over 100+ integrations including ticketing systems, help desks, and social media. Users of the AlertOps platform are provided with enhanced situational awareness as well as real-time analysis of security events, eliminating traditional silos and enhancing security postures across the enterprise.
Pricing
Starts from $5 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
AlertOps Software Demo
AlertOps was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider AlertOps
- Use cases
- IT incident management, Security operations, DevOps teams
- Team types
- On-call engineers, Security analysts
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose AlertOps
Efficient handling of on-call responsibilities reducing operational burdens
Highly customizable alerts and integrations tailored to individual needs
Excellent and responsive customer support
Is AlertOps right for you?
Best for customizable, real-time incident management with strong alerting integrations.
Choose AlertOps if
- You need efficient on-call management reducing operational burdens for IT or security teams.
- Your team requires highly customizable alerts and over 100 integrations including ticketing and social media.
- You value responsive customer support and flexible, configurable workflows for incident response.
Consider alternatives if
- Your organization lacks dedicated incident response teams or on-call engineers.
- You require a large third-party app marketplace or extensive connector options beyond AlertOps’ offerings.
What buyers should know before shortlisting AlertOps
AlertOps has garnered consistent praise from users for its simplicity, efficiency, and excellent customer support. Users highlight its customizable features that track after-hours alerts tailored to individual needs, making it a reliable tool for seamless operations.
The platform's flexibility, detailed customization, and sleek design have been commended for providing cost-effective, around-the-clock tech support. Customers appreciate the platform's ease of use, seamless integration with existing systems, and its ability to streamline dispatching processes through automation.
While some users mention minor setup challenges, AlertOps' unmatched flexibility in ingesting and processing data from various sources sets it apart from competitors. Its notification options, intuitive interface, and excellent customer service have impressed users, ensuring timely alert management.
Overall, AlertOps offers a comprehensive solution for managing alerts effectively, catering to diverse business needs while providing reliable support.
AlertOps pros and cons
- AlertOps pros
Efficient handling of on-call responsibilities reducing operational burdens
Highly customizable alerts and integrations tailored to individual needs
Excellent and responsive customer support
- AlertOps cons
Initial setup can be challenging without adequate guidance due to feature richness
Limited availability of third-party apps and connectors restricts advanced functionality
Ready to try it?
Get started with AlertOps
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare AlertOps side-by-side with top Incident Management Software alternatives.
What is the pricing of AlertOps?
AlertOps Pricing Plans
Starter Pack
Mobile App (iOS/Android)
E-mail and Push Notifications : Unlimited
SMS and Voice Notifications (US/Canada) : 125 SMS / 25 Voice
account-wide
SMS and Voice Notifications (International) : 75 SMS / 25 Voice
Show more +
Standard
Mobile App (iOS/Android)
E-mail and Push Notifications : Unlimited
SMS and Voice Notifications (US/Canada) : Unlimited
SMS and Voice Notifications (International) : 25 Phone & 25 SMS Notifications per user / month (additional notifications are $0.35 per notification)
Team-Based Organization : Unlimited
Show more +
Premium
Mobile App (iOS/Android)
E-mail and Push Notifications : Unlimited
SMS and Voice Notifications (US/Canada) : Unlimited
SMS and Voice Notifications (International) : Unlimited
Heartbeat Monitoring
Show more +
Enterprise
Mobile App (iOS/Android)
E-mail and Push Notifications : Unlimited
SMS and Voice Notifications (US/Canada) : Unlimited
SMS and Voice Notifications (International) : Unlimited
Heartbeat Monitoring
Show more +
AlertOps reviews and ratings
Buyer sentiment
Users consistently praise AlertOps for its efficiency, customization, and excellent support, though some note initial setup challenges and limited third-party integrations.
What buyers like
- Ease of use
- Customizable alerts
- Responsive customer support
Common complaints
- Complex initial setup
- Limited third-party integrations
What users are saying
CH
Cameron H
01/16/24
"Simplicity and Efficiency"
What do you like best about AlertOps? It made our on call headaches go away and allowed us to focus on what we do best. What do you dislike about AlertOps?
JL
Jonathan L
12/21/23
"A1 Support !!"
What do you like best about AlertOps? AlertOps has been indispensable for delivering cost-effective, around-the-clock tech support with reliable ...
Read more
DL
Darius L
12/21/23
"Excellent"
What do you like best about AlertOps? It tracks all after-hours alerts, and it's customized to your needs. Support is really good and responsive and ...
Read more
DL
Darius L
12/21/23
"Excellent"
What do you like best about AlertOps? It tracks all after-hours alerts, and it's customized to your needs. Support is really good and responsive and ...
Read more
ME
Maurice E
12/18/23
"Never miss an important ticket"
What do you like best about AlertOps? The system is easy to navigate and it works extremely well. After configuring what we needed, we have had no ...
Read more
HO
Henry O
12/05/23
"5 stars for AlertOps!"
What do you like best about AlertOps? AlertOps has helped us provide fast tech support to our clients around the clock with minimal expense. The ...
Read more
What are the features of AlertOps?
An audit trail is a step-by-step sequential record that offers evidence of a financial transaction's documented history back to its source.…
Auto-Assign (Incidents) is an innovative software feature designed to streamline and automate the process of assigning incidents to team mem…
Disaster recovery is a software feature that focuses on protecting and recovering data, applications, and IT infrastructures in the event of…
Enriched Notifications is a feature that enhances the traditional notifications on various software platforms. These notifications provide u…
Incident prioritization is a key feature of software that helps organizations effectively manage and respond to incidents in a timely and ef…
An incident report is a written record of a specific incident's facts. The report usually pertains to a worksite accident or injury and any…
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…
Safety management is an essential aspect of any organization, and the use of software for safety management has become increasingly popular…
The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all p…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
AlertOps security and data handling
Key compliance certifications and security features for IT and security teams evaluating AlertOps.
Certifications
Security features
Developer & data
Alternatives to AlertOps
AlertOps Customers
NHS
Intel
Deloitte
Sanofi
Accenture
AAA
BHP
Macy's
DC.gov
AtoS
The University of Memphis
LouMalnatis
AlertOps Support Options
Frequently Asked Questions About AlertOps
Common questions buyers ask before choosing AlertOps.
AlertOps is a Incident Management Software. AlertOps offers Auto-Assign (Incidents), Safety Management, Real-time Dashboard, Incident Prioritization, Enriched Notifications and many more functionalities.
AlertOps is a strong fit if: You need efficient on-call management reducing operational burdens for IT or security teams.; Your team requires highly customizable alerts and over 100 integrations including ticketing and social media.. Consider alternatives if: Your organization lacks dedicated incident response teams or on-call engineers.; You require a large third-party app marketplace or extensive connector options beyond AlertOps’ offerings..
Buyers commonly note the following limitations of AlertOps: Initial setup can be challenging without adequate guidance due to feature richness; Limited availability of third-party apps and connectors restricts advanced functionality; Some users may find the system complex initially.
Some top alternatives to AlertOps includes Freshservice, PagerDuty, Opsgenie, VictorOps and Kintaba.
AlertOps offers Free Trial, Freemium, Subscription, Quotation Based pricing models
The starting price of AlertOps is $5/User/Month when Billed Yearly
Ready to try it?
Get started with AlertOps
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].