8.0
Spot Score
Splunk On-Call Review: Is It The Right Incident Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAA
ISO 27001Starts from $5 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Splunk On-Call
Splunk On-Call is an incident management tool primarily used by DevOps engineers and IT operations teams in medium to large enterprises. With a rating of 4.6 out of 5 from 90 user reviews, it is broadly validated by its user base for its effectiveness and reliability.
Users highlight its flexibility and configurability, which significantly enhance the incident management process. The quick alerting and incident review mechanism empowers DevOps and support teams to respond efficiently, especially with its mobile application integration allowing for on-the-go management. However, the richness of features and customizations can be intimidating for newcomers, potentially requiring additional support to navigate effectively.
Quick facts about Splunk On-Call
What is Splunk On-Call?
Splunk on-call has been designed from the ground up to help teams quickly resolve incidents, proactively monitor the complex world of business applications, and predict service issues before they happen. With an intuitive interface coupled with powerful search and reporting capabilities, Splunk On-Call makes it easy for teams to collaborate around service tickets as they're created, updated and resolved across a single pane of glass.
Pricing
Starts from $5 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Splunk On-Call Software Demo
Splunk On-Call was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Splunk On-Call
- Use cases
- DevOps teams, IT support and operations, Incident response and management
- Team types
- DevOps engineers, IT operations teams
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Splunk On-Call
Flexible and configurable incident management processes
Quick alerting and incident review capabilities
Mobile app integration enabling response from anywhere
Is Splunk On-Call right for you?
Best for flexible, configurable incident management with strong mobile alerting.
Choose Splunk On-Call if
- You need customizable alerting and shift management via a powerful rules engine.
- Your DevOps or IT operations team requires quick, accurate incident notifications anywhere.
- You want proactive monitoring integrated with extensive business application connections.
Consider alternatives if
- Your team is small without dedicated incident management needs or prefers simplicity.
- You require a minimalistic alerting tool or extensive marketplace apps and connectors.
What buyers should know before shortlisting Splunk On-Call
VictorOps is a powerful and reliable incident management tool that has garnered positive feedback from users over the past 12 months. Users appreciate its flexibility and configurability, which greatly enhance incident management processes.
The mobile application integration allows for quick response and real-time alerting, making it a best-in-class on-call tool. The platform's Rules Engine and ability to create teams with configurable shifts are highlighted as major strengths.
Additionally, the extensive integrations and customizable alerting options contribute to its effectiveness. While some users have mentioned minor drawbacks such as sparse web portal interface and occasional navigation challenges, the overall consensus leans towards the platform's efficiency and user-friendly features.
VictorOps stands out for its exceptional alerting capabilities, seamless communication tools, and reliable service. Its diverse contact methods, thorough incident management process, and excellent customer service make it a preferred choice for DevOps teams seeking a comprehensive solution for incident monitoring and response.
Splunk On-Call pros and cons
- Splunk On-Call pros
Flexible and configurable incident management processes
Quick alerting and incident review capabilities
Mobile app integration enabling response from anywhere
- Splunk On-Call cons
Complexity and steep learning curve for newcomers
Limited marketplace apps and connectors restricting advanced functionality
Ready to try it?
Get started with Splunk On-Call
Start your free trial — no credit card required.
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What is the pricing of Splunk On-Call?
Splunk On-Call Pricing Plans
Starter
Users: Up to 10
100+ Out-of-the-Box Integrations
Advanced Splunk Integrations
Unlimited Custom Integrations via REST API
Reroute, Ack, Snooze and Resolve in Slack
Show more +
Growth
Includes features of the Starter plan, plus
Users: Unlimited
Unlimited Email and Push Notifications
Enterprise
Includes features of Growth plan, plus
ITSM Integrations (ServiceNow, JIRA)
Similar Incidents
Suggested Responders
Splunk On-Call reviews and ratings
Buyer sentiment
Users generally praise Splunk On-Call for its flexibility, powerful alerting, and mobile responsiveness, though some find the interface complex and the web portal cumbersome.
What buyers like
- Flexibility and configurability
- Mobile application integration
- Quick and accurate alerting
Common complaints
- Complexity for new users
- Limited marketplace integrations
What users are saying
VA
Vignesh A
06/27/23
"The splunk on call tool - powerful and reliable solution."
What do you like best about Splunk On-Call? It has greatly enhanced our incident management process. The flexibility and configurability of this tool ...
Read more
AA
Ankit A
06/22/23
"Awesome experience with alerting and incident reviews"
What do you like best about Splunk On-Call? As an DevOps Engineer , one must look back into the beautiful features of using the splunk on call as it ...
Read more
RT
Roshni T
06/11/23
"Best on-call tool"
What do you like best about Splunk On-Call? Mobile application integration that helps responding anywhere. Alerting and dashboard reporting.
NC
Nitin C
06/10/23
"One stop solution for monitoring and alerting"
What do you like best about Splunk On-Call? Accurate alerts, on time response, capability to set up alerts of various dimensions What do you dislike ...
Read more
RC
Ramiro C
05/02/23
"Overall great experience with Incident Management"
What do you like best about Splunk On-Call? Being able to create teams and configure shifts between them is one of the most helpful resources ...
Read more
JS
Justin S
03/03/20
"Excellent platform for DevOps IT triage"
What do you like best about Splunk On-Call? The Rules Engine is great - I've used annotations to attach runbook articles to our alerts. The timeline ...
Read more
What are the features of Splunk On-Call?
An audit trail is a step-by-step sequential record that offers evidence of a financial transaction's documented history back to its source.…
Corrective and Preventive Action (CAPA) is a software feature designed to improve the effectiveness of an organization's quality management…
Enriched Notifications is a feature that enhances the traditional notifications on various software platforms. These notifications provide u…
An incident report is a written record of a specific incident's facts. The report usually pertains to a worksite accident or injury and any…
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…
The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all p…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Splunk On-Call security and data handling
Key compliance certifications and security features for IT and security teams evaluating Splunk On-Call.
Certifications
Security features
Developer & data
Alternatives to Splunk On-Call
Splunk On-Call Support Options
Frequently Asked Questions About Splunk On-Call
Common questions buyers ask before choosing Splunk On-Call.
Splunk On-Call is a Incident Management Software. Splunk On-Call offers Real-time Dashboard, Enriched Notifications, CAPA, Audit Trail, Incident Reporting and many more functionalities.
Splunk On-Call is a strong fit if: You need customizable alerting and shift management via a powerful rules engine.; Your DevOps or IT operations team requires quick, accurate incident notifications anywhere.. Consider alternatives if: Your team is small without dedicated incident management needs or prefers simplicity.; You require a minimalistic alerting tool or extensive marketplace apps and connectors..
Buyers commonly note the following limitations of Splunk On-Call: Complexity and steep learning curve for newcomers; Limited marketplace apps and connectors restricting advanced functionality; Cumbersome and sparse web portal interface.
Some top alternatives to Splunk On-Call includes Freshservice, PagerDuty, Opsgenie, VictorOps and PagerTree.
Splunk On-Call offers Free Trial, Subscription pricing models
The starting price of Splunk On-Call is $5/User/Month when Billed Yearly
Ready to try it?
Get started with Splunk On-Call
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].