9.0
Spot Score
Opsgenie Review: Is It The Right Incident Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPR
SOC 2
HIPAA
ISO 27001Starts from $9 / User / Month when Billed Yearly, also offers free forever plan
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Overview
Pricing
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Buyer feedback
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SpotSaaS Analysis for Opsgenie
Opsgenie is an incident management tool primarily used by on-call engineers, operations managers, and site reliability engineers in medium to large enterprises. With a 4.5/5 rating from 213 reviews, it is broadly validated as a reliable solution for managing IT incidents and supporting DevOps teams.
Opsgenie excels in automating incident processes, ensuring alerts are efficiently managed and assigned without manual intervention. Its customizable templates and alert notifications make monitoring production and development servers straightforward. However, newcomers might find the feature-rich environment complex, necessitating proper support for effective use.
Quick facts about Opsgenie
What is Opsgenie?
Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's solutions are highly customizable and serve thousands of organizations worldwide. It is used for alerting, on-call scheduling, collaborate communication and documentation, and tracking resolution progress.
Pricing
Starts from $9 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Opsgenie Software Demo
Opsgenie was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Opsgenie
- Use cases
- IT incident management, DevOps teams, Customer support operations
- Team types
- On-call engineers, Operations managers
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Opsgenie
Automates incident processes to ensure correct alert management without manual intervention
Customizable on-call scheduling with notifications via SMS, call, and email
Integrations with various platforms enabling custom notification strategies and alarm analysis
Is Opsgenie right for you?
Best for customizable, automated incident alerting and on-call scheduling.
Choose Opsgenie if
- You need highly customizable alerting with multi-channel notifications (SMS, call, email).
- Your team requires automated incident workflows to reduce manual alert management.
- You have dedicated on-call engineers or SREs in mid to large-sized organizations.
Consider alternatives if
- Your team lacks dedicated incident response roles or is new to incident management.
- You require extensive third-party app integrations and a large marketplace ecosystem.
What buyers should know before shortlisting Opsgenie
Opsgenie has garnered significant positive feedback in the past 12 months, highlighting its key strengths in incident management and on-call scheduling. Users appreciate its ease of use, efficient automation of incident processes, and the ability to configure notifications through various channels such as SMS, calls, and emails.
The product excels in streamlining on-call rotations and maintaining organized schedules, with users praising its effectiveness in alerting and incident escalation. While users are generally satisfied with Opsgenie's functionality and integrations, some minor drawbacks have been mentioned.
These include occasional challenges with configuring alerts correctly, potential issues with call notifications at odd hours, and interface complexities for certain users. Overall, Opsgenie stands out as a reliable and comprehensive tool for managing monitoring schedules, incident alerts, and on-call shifts.
Its versatility, customized notification capabilities, and integrations make it a valuable asset for businesses seeking efficient incident management solutions.
Opsgenie pros and cons
- Opsgenie pros
Automates incident processes to ensure correct alert management without manual intervention
Customizable on-call scheduling with notifications via SMS, call, and email
Integrations with various platforms enabling custom notification strategies and alarm analysis
- Opsgenie cons
Steep learning curve for newcomers due to feature richness and customization complexity
Limited availability of advanced apps and connectors in the marketplace
Ready to try it?
Get started with Opsgenie
Start your free trial — no credit card required.
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Compare Opsgenie side-by-side with top Incident Management Software alternatives.
What is the pricing of Opsgenie?
Opsgenie Pricing Plans
Free
Up to 5 users
Number of Alerts: Unlimited
E-mail Notifications: Unlimited
Android/iOS Push Notifications: Unlimited
SMS/Voice Notifications (US & Canada): 100 SMS notifications (account-wide)
Show more +
Essentials
Includes Free Plan features, plus
SMS/Voice Notifications (US & Canada): # of users x100
SMS/Voice Notifications (International): # of users x25
Additional SMS/Voice Notifications (US & Canada): $0.10 per notification
API Request Limits: # of users x1000
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Standard
Includes Essentials Plan features, plus
SMS/Voice Notifications (US & Canada): Unlimited
SMS/Voice Notifications (International): Unlimited
Additional SMS/Voice Notifications (US & Canada): Free
API Request Limits: Unlimited
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Enterprise
Includes Standard Plan features, plus
External Services
Service Status Pages
Service Subscriptions
Service and Infrastructure Health Analysis
Show more +
Opsgenie reviews and ratings
Buyer sentiment
Users generally express strong satisfaction with Opsgenie's automation, notification flexibility, and on-call scheduling, though some find the feature set complex initially.
What buyers like
- Ease of use
- Automation of incident processes
- Customizable notifications
Common complaints
- Complexity for new users
- Limited marketplace apps/connectors
What users are saying
AU
Anonymous User
01/26/24
"Easy to use, it has solved many issues in organising on call shifts."
What do you like best about Opsgenie? Escalation in team, add the right responder What do you dislike about Opsgenie?
KR
khatibur R
08/20/23
"Best on-call Rotation and alerts for incidents."
What do you like best about Opsgenie? The Most like features about opsgenie are: 1) It is very easy to setup for on-call roation and get noticed ...
Read more
SM
Shaharukh M
08/15/23
"Super Opsgenie"
What do you like best about Opsgenie? Nice best experience on website also I appreciate the support team for help me What do you dislike about Opsgenie?
HF
Hernan F
08/02/23
"Opsgenie is a key tool for our business"
What do you like best about Opsgenie? What I like best about Opsgenie is that it automates all my incident processes. I don´t have to worry about if ...
Read more
AS
Aman S
08/22/22
"The ultimate product for monitoring -Opsgenie"
What do you like best about Opsgenie? Opsgenie is one place where we can put all our production and development servers and configure the appropriate ...
Read more
AU
Anonymous User
06/30/22
"Great to notify you when oncall"
What do you like best about Opsgenie? This system allows staff in your organization to keep track of and organized your on-call schedules. What do you ...
Read more
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- A demo or quick answers, your call
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What are the features of Opsgenie?
An audit trail is a step-by-step sequential record that offers evidence of a financial transaction's documented history back to its source.…
Disaster recovery is a software feature that focuses on protecting and recovering data, applications, and IT infrastructures in the event of…
Enriched Notifications is a feature that enhances the traditional notifications on various software platforms. These notifications provide u…
Incident prioritization is a key feature of software that helps organizations effectively manage and respond to incidents in a timely and ef…
An incident report is a written record of a specific incident's facts. The report usually pertains to a worksite accident or injury and any…
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…
Opsgenie security and data handling
Key compliance certifications and security features for IT and security teams evaluating Opsgenie.
Certifications
Security features
Developer & data
Alternatives to Opsgenie
Opsgenie Customers
Looker
Opsgenie Support Options
Frequently Asked Questions About Opsgenie
Common questions buyers ask before choosing Opsgenie.
Opsgenie is a Incident Management Software. Opsgenie offers Real-time Dashboard, Incident Prioritization, Enriched Notifications, Disaster Recovery, Audit Trail and many more functionalities.
Opsgenie is a strong fit if: You need highly customizable alerting with multi-channel notifications (SMS, call, email).; Your team requires automated incident workflows to reduce manual alert management.. Consider alternatives if: Your team lacks dedicated incident response roles or is new to incident management.; You require extensive third-party app integrations and a large marketplace ecosystem..
Buyers commonly note the following limitations of Opsgenie: Steep learning curve for newcomers due to feature richness and customization complexity; Limited availability of advanced apps and connectors in the marketplace; May require proper support to fully utilize all features effectively.
Some top alternatives to Opsgenie includes Freshservice, Jira Service Desk, PagerDuty, VictorOps and PagerTree.
Opsgenie offers Free Trial, Freemium, Subscription pricing models
The starting price of Opsgenie is $9/User/Month when Billed Yearly
Ready to try it?
Get started with Opsgenie
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
