9.0
SpotScore
Opsgenie Review: Is It The Right Incident Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPR
SOC 2
HIPAA
ISO 27001Starts from $9 / User / Month when Billed Yearly, also offers free forever plan
LookerTrusted by teams including Looker
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
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FAQ
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Spotsaas Analysis for Opsgenie
Opsgenie at 4.5/5 from 213 reviews and SpotScore 9/10 is built for on-call engineers and operations managers at medium to large enterprises who need to route and acknowledge alerts without manual work. The platform automates alert assignment and notification delivery across email, SMS, and mobile push. For newcomers, the feature set requires training to configure effectively.
Incident management software routes alerts from monitoring tools to the right person, tracks acknowledgment and resolution time, and reduces mean time to response (MTTR). Teams use it to replace manual escalation calls and spreadsheet-based on-call schedules.
Quick picks:
What is Opsgenie?
Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's solutions are highly customizable and serve thousands of organizations worldwide. It is used for alerting, on-call scheduling, collaborate communication and documentation, and tracking resolution progress.
Pricing
Starts from $9 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Opsgenie Software Demo
Opsgenie was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Opsgenie
- Use cases
- IT incident management, DevOps teams, Customer support operations
- Team types
- On-call engineers, Operations managers
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Opsgenie
Automates incident processes to ensure correct alert management without manual intervention
Customizable on-call scheduling with notifications via SMS, call, and email
Integrations with various platforms enabling custom notification strategies and alarm analysis
Is Opsgenie right for you?
Best for customizable, automated incident alerting and on-call scheduling.
Choose Opsgenie if
- You need highly customizable alerting with multi-channel notifications (SMS, call, email).
- Your team requires automated incident workflows to reduce manual alert management.
- You have dedicated on-call engineers or SREs in mid to large-sized organizations.
Consider alternatives if
- Your team lacks dedicated incident response roles or is new to incident management.
- You require extensive third-party app integrations and a large marketplace ecosystem.
What buyers should know before shortlisting Opsgenie
Opsgenie excels at incident alerting and on-call scheduling. Users report that SMS, call, and email notifications work reliably, and the platform handles rotation logic without manual intervention.
The interface is straightforward for basic alert setup and escalation chains. Before shortlisting, verify three things in a demo: (1) Test alert routing with your actual monitoring tools—Opsgenie integrates with Datadog, Prometheus, and ~400 others, but custom webhook setup can be finicky if your stack is non-standard.
(2) Check call notification delivery during off-hours; some users report missed calls on certain carriers, so test with your team's actual phone numbers. (3) Confirm the alert configuration UI matches your complexity—users with 50+ alert rules sometimes find the rule builder tedious compared to code-based alternatives like PagerDuty.
Pricing scales by user seats ($9–29/month per user depending on tier), so calculate your full on-call roster before committing. The free tier covers basic alerting for small teams but lacks team management and advanced routing.
If you need Slack-only notifications or have a small ops team, Opsgenie is a solid fit. If you're managing complex multi-team escalations or need deep API customization, test PagerDuty or Incident.
io side-by-side first.
Opsgenie pros and cons
- Opsgenie pros
Automates incident processes to ensure correct alert management without manual intervention
Customizable on-call scheduling with notifications via SMS, call, and email
Integrations with various platforms enabling custom notification strategies and alarm analysis
- Opsgenie cons
Steep learning curve for newcomers due to feature richness and customization complexity
Limited availability of advanced apps and connectors in the marketplace
Ready to try it?
Get started with Opsgenie
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Opsgenie side-by-side with top Incident Management Software alternatives.
What is the pricing of Opsgenie?
Opsgenie Pricing Plans
Free
Up to 5 users
Number of Alerts: Unlimited
E-mail Notifications: Unlimited
Android/iOS Push Notifications: Unlimited
SMS/Voice Notifications (US & Canada): 100 SMS notifications (account-wide)
Show more +
Essentials
Includes Free Plan features, plus
SMS/Voice Notifications (US & Canada): # of users x100
SMS/Voice Notifications (International): # of users x25
Additional SMS/Voice Notifications (US & Canada): $0.10 per notification
API Request Limits: # of users x1000
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Standard
Includes Essentials Plan features, plus
SMS/Voice Notifications (US & Canada): Unlimited
SMS/Voice Notifications (International): Unlimited
Additional SMS/Voice Notifications (US & Canada): Free
API Request Limits: Unlimited
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Enterprise
Includes Standard Plan features, plus
External Services
Service Status Pages
Service Subscriptions
Service and Infrastructure Health Analysis
Show more +
Weighing your options?
Not sure if Opsgenie fits your budget?
Opsgenie reviews and ratings
Buyer sentiment
Users generally express strong satisfaction with Opsgenie's automation, notification flexibility, and on-call scheduling, though some find the feature set complex initially.
What buyers like
- Ease of use
- Automation of incident processes
- Customizable notifications
Common complaints
- Complexity for new users
- Limited marketplace apps/connectors
Are you using Opsgenie?
What users are saying
AU
Anonymous User
01/26/24
"Easy to use, it has solved many issues in organising on call shifts."
What do you like best about Opsgenie? Escalation in team, add the right responder What do you dislike about Opsgenie?
KR
khatibur R
08/20/23
"Best on-call Rotation and alerts for incidents."
What do you like best about Opsgenie? The Most like features about opsgenie are: 1) It is very easy to setup for on-call roation and get noticed ...
Read more
SM
Shaharukh M
08/15/23
"Super Opsgenie"
What do you like best about Opsgenie? Nice best experience on website also I appreciate the support team for help me What do you dislike about Opsgenie?
HF
Hernan F
08/02/23
"Opsgenie is a key tool for our business"
What do you like best about Opsgenie? What I like best about Opsgenie is that it automates all my incident processes. I don´t have to worry about if ...
Read more
AS
Aman S
08/22/22
"The ultimate product for monitoring -Opsgenie"
What do you like best about Opsgenie? Opsgenie is one place where we can put all our production and development servers and configure the appropriate ...
Read more
AU
Anonymous User
06/30/22
"Great to notify you when oncall"
What do you like best about Opsgenie? This system allows staff in your organization to keep track of and organized your on-call schedules. What do you ...
Read more
- See if Opsgenie fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Opsgenie?
An audit trail is a step-by-step sequential record that offers evidence of a financial transaction's documented history back to its source.…
Disaster recovery is a software feature that focuses on protecting and recovering data, applications, and IT infrastructures in the event of…
Enriched Notifications is a feature that enhances the traditional notifications on various software platforms. These notifications provide u…
Incident prioritization is a key feature of software that helps organizations effectively manage and respond to incidents in a timely and ef…
An incident report is a written record of a specific incident's facts. The report usually pertains to a worksite accident or injury and any…
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…
Opsgenie security and data handling
Key compliance certifications and security features for IT and security teams evaluating Opsgenie.
Certifications
Security features
Developer & data
Alternatives to Opsgenie
Opsgenie Customers
Looker
Opsgenie Support Options
Frequently Asked Questions About Opsgenie
Common questions buyers ask before choosing Opsgenie.
Opsgenie is a Incident Management Software. Opsgenie offers Real-time Dashboard, Incident Prioritization, Enriched Notifications, Disaster Recovery, Audit Trail and many more functionalities.
Opsgenie is a strong fit if: You need highly customizable alerting with multi-channel notifications (SMS, call, email).; Your team requires automated incident workflows to reduce manual alert management.. Consider alternatives if: Your team lacks dedicated incident response roles or is new to incident management.; You require extensive third-party app integrations and a large marketplace ecosystem..
Buyers commonly note the following limitations of Opsgenie: Steep learning curve for newcomers due to feature richness and customization complexity; Limited availability of advanced apps and connectors in the marketplace; May require proper support to fully utilize all features effectively.
Some top alternatives to Opsgenie includes Freshservice, Jira Service Desk, PagerDuty, VictorOps and PagerTree.
Opsgenie offers Free Trial, Freemium, Subscription pricing models
The starting price of Opsgenie is $9/User/Month when Billed Yearly
Ready to try it?
Get started with Opsgenie
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
