8.3
SpotScore
Rootly Review: Is It The Right Incident Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
GDPR
SOC 2Add to compare
Rootly offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is Rootly?
Rootly, the ultimate Quick Incident Manager, streamlines the process of handling PagerDuty alerts for rapid response to incidents. It seamlessly integrates with tools like Slack, automatically involving all relevant teams within seconds. With Rootly, you can easily manage incidents directly from Slack and create a consistent response process. It offers a wide range of workflow templates, allowing you to customize and automate the entire incident process. Plus, it integrates with your favorite tools, generating timelines and templates to speed up your retrospective. Experience the benefits of Rootly, such as automatic syncing with ticketing tools, updating your Atlassian Statuspage, assigning roles quickly, and seamless paging from Slack. Whether you're a small or large company, Rootly caters to all IT needs
Pricing
Rootly offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Rootly was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Rootly
- Use cases
- IT incident response teams, DevOps teams, Customer support operations
- Team types
- Incident managers, Site reliability engineers
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Rootly
Seamless integration with Slack and PagerDuty
Automated involvement of relevant teams within seconds
Customizable workflow templates for incident management
Is Rootly right for you?
Best for Slack-integrated, automated incident response with customizable workflows.
Choose Rootly if
- You need seamless PagerDuty and Slack integration for incident alerts.
- Your team requires automated, rapid involvement of relevant responders.
- You want flexible, customizable incident management workflows within Slack.
Consider alternatives if
- Your organization does not use Slack or PagerDuty tools.
- You prefer simple alerting without complex workflow configurations.
What buyers should know before choosing Rootly
Rootly offers a streamlined approach to incident management, integrating seamlessly with tools like Slack for rapid response. Its customizable workflows enhance team collaboration during incidents.
Rootly pros and cons
- Rootly pros
Seamless integration with Slack and PagerDuty
Automated involvement of relevant teams within seconds
Customizable workflow templates for incident management
- Rootly cons
Pricing details are not publicly available
Limited information on user ratings and feedback
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What is the pricing of Rootly?
Rootly uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Rootly Pricing Plans
Weighing your options?
Not sure if Rootly fits your budget?
Rootly reviews and ratings
Buyer sentiment
Insufficient user reviews available to determine overall sentiment.
What buyers like
- Integration with Slack
- Automation of incident response
- Workflow customization
Common complaints
- Lack of pricing transparency
- Limited user feedback
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What are the features of Rootly?
An audit trail is a step-by-step sequential record that offers evidence of a financial transaction's documented history back to its source.…
Auto-Assign (Incidents) is an innovative software feature designed to streamline and automate the process of assigning incidents to team mem…
Disaster recovery is a software feature that focuses on protecting and recovering data, applications, and IT infrastructures in the event of…
Incident prioritization is a key feature of software that helps organizations effectively manage and respond to incidents in a timely and ef…
An incident report is a written record of a specific incident's facts. The report usually pertains to a worksite accident or injury and any…
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…
Root-cause diagnosis is a powerful and essential feature of software that helps users identify the underlying cause of a problem or issue. T…
Safety management is an essential aspect of any organization, and the use of software for safety management has become increasingly popular…
Rootly security and data handling
Key compliance certifications and security features for IT and security teams evaluating Rootly.
Certifications
Security features
Developer & data
Alternatives to Rootly
Rootly Support Options
Frequently Asked Questions About Rootly
Common questions buyers ask before choosing Rootly.
Rootly is a Incident Management Software. Rootly offers Auto-Assign (Incidents), Safety Management, Real-time Dashboard, Root-cause Diagnosis, Incident Prioritization and many more functionalities.
Rootly is a strong fit if: You need seamless PagerDuty and Slack integration for incident alerts.; Your team requires automated, rapid involvement of relevant responders.. Consider alternatives if: Your organization does not use Slack or PagerDuty tools.; You prefer simple alerting without complex workflow configurations..
Buyers commonly note the following limitations of Rootly: Pricing details are not publicly available; Limited information on user ratings and feedback; Potential complexity in configuring workflows for smaller teams.
Some top alternatives to Rootly includes AlertOps, Opsgenie, xMatters, Moogsoft and Blameless.
Rootly offers Freemium, Quotation Based pricing models
The starting price is not disclosed by Rootly. You can visit Rootly pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].