9.4
SpotScore
xMatters Review: Is It The Right Incident Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPR
SOC 2
ISO 27001Starts from $16 / User / Month, also offers free forever plan
Accenture
Viasat
Principal
Bcm
1KelloggsTrusted by teams including Accenture
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for xMatters
xMatters at 4.4/5 from 897 reviews and SpotScore 9.4 is the primary choice for IT operations and DevOps teams in medium to large enterprises that need to automate incident alerts and on-call scheduling. The platform integrates with existing monitoring tools, replacing manual alert routing and reducing response time to critical issues.
Incident management software automates how teams detect, route, and respond to system failures and outages. Organizations use it to cut mean time to resolution (MTTR) and reduce alert fatigue by consolidating notifications from multiple monitoring sources into a single workflow.
Quick picks:
What is xMatters?
xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opportunities for process improvement. It gives organizations the ability to deliver critical information regardless of network or technology failures and manage incidents from a variety of devices.
Pricing
Starts from $16 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRISO 27001SSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
xMatters Software Demo
xMatters was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider xMatters
- Use cases
- IT incident management, Operations teams, Business continuity management
- Team types
- IT operations teams, DevOps teams
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose xMatters
Automates workflows and alerts to save time and ensure timely responses
Offers multiple integration options with existing systems
Provides diverse alert devices and communication channels
Is xMatters right for you?
Best for IT teams needing automated, integrated incident management workflows.
Choose xMatters if
- You require automated workflows and alerts to improve incident response times.
- Your organization needs multiple integration options with existing IT systems.
- You want diverse alerting channels to ensure critical information delivery.
Consider alternatives if
- You need highly customizable individual alert preferences, such as alert sounds.
- You prefer simple, minimal alerting without complex workflow automation.
What buyers should know before shortlisting xMatters
xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing systems, automating workflows and improving response times to project issues.
The platform's versatility in alerting methods like email, text, and phone ensures that all stakeholders receive timely and consistent information, enhancing collaborative efforts. Users also praise xMatters for its ease of use and navigation, contributing to enhanced work efficiency.
Although one user mentioned a minor limitation related to character limitations in alerts, overall, xMatters garners high praise for its comprehensive alerting capabilities. Some users cite the need for improved user interfaces or search functionality, signifying areas for potential enhancement.
Despite these subtle downsides, xMatters continues to excel in streamlining incident response, reducing downtime, and enhancing service reliability. Its ability to automate incident management processes contributes significantly to operational efficiency and improved customer service.
xMatters pros and cons
- xMatters pros
Automates workflows and alerts to save time and ensure timely responses
Offers multiple integration options with existing systems
Provides diverse alert devices and communication channels
- xMatters cons
Search function and schedule setup can be confusing
Limited customization for individual alert preferences like sounds
Ready to try it?
Get started with xMatters
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare xMatters side-by-side with top Incident Management Software alternatives.
What is the pricing of xMatters?
xMatters Pricing Plans
FREE
Up to 10 users
Unlimited Mobile Push & Email Notifications
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Unlimited Integrations
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STARTER
$16
/User/Month
Includes Free Plan features, plus
50 SMS & 10 Voice Notifications Per User/Mo
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Conference Call Alerting
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BASE
$39
/User/Month
Includes Starter Plan features, plus
100 SMS & 20 Voice Notifications Per User/Mo
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Non-Prod Instance
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ADVANCED
$59
/User/Month
Includes Base Plan features, plus
Unlimited SMS & Voice Notifications Per User/Mo
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2 Non-Prod Instances
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Weighing your options?
Not sure if xMatters fits your budget?
xMatters reviews and ratings
Buyer sentiment
Users generally find xMatters reliable and efficient for incident management, praising its integrations and alerting capabilities while noting some usability and customization limitations.
What buyers like
- Ease of use
- Workflow automation
- Integration capabilities
Common complaints
- Complexity of search and schedule setup
- Limited alert customization
Are you using xMatters?
What users are saying
AU
Anonymous User
02/13/24
"xMatters is a difference maker"
What do you like best about xMatters? It just helps so much in making oncall respobsibilities so much more organized and reliable What do you dislike ...
Read more
AB
Agustina B
12/11/23
"xMatters, a powerful workflow management utility that automates our processes."
What do you like best about xMatters? xMatters has been an incredible asset in my role where I manage project flows. By automating the ticketing ...
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AA
Abid A
11/16/23
"Very effective application for real time monitoring and alerting"
What do you like best about xMatters? We are using xmatters with our monitoring system and using this tool we can easy integrate it with Jira and ...
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AU
Anonymous User
11/16/23
"xMatters, the BEST in IT Alerting"
What do you like best about xMatters? I love that I recieve multiple alerts until I acknowledge it. It makes sure that I dont miss a thing. Also ...
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AU
Anonymous User
11/16/23
"Very useful alerting tool"
What do you like best about xMatters? xMatters is our all-in-one alerting tool. The various ways to integrate with our existing systems makes it super ...
Read more
AU
Anonymous User
11/15/23
"Works well and very easy to use"
What do you like best about xMatters? The ease of use and works well most of the time. Easy to use making work flow very easy What do you dislike ...
Read more
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- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of xMatters?
An audit trail is a step-by-step sequential record that offers evidence of a financial transaction's documented history back to its source.…
Disaster recovery is a software feature that focuses on protecting and recovering data, applications, and IT infrastructures in the event of…
Enriched Notifications is a feature that enhances the traditional notifications on various software platforms. These notifications provide u…
Incident prioritization is a key feature of software that helps organizations effectively manage and respond to incidents in a timely and ef…
An incident report is a written record of a specific incident's facts. The report usually pertains to a worksite accident or injury and any…
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…
Safety management is an essential aspect of any organization, and the use of software for safety management has become increasingly popular…
The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all p…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
xMatters security and data handling
Key compliance certifications and security features for IT and security teams evaluating xMatters.
Certifications
Security features
Developer & data
Alternatives to xMatters
Empowering customer service ...
8.5
Very Good
xMatters Customers
Accenture
Viasat
Principal
Bcm
1Kelloggs
xMatters Support Options
Frequently Asked Questions About xMatters
Common questions buyers ask before choosing xMatters.
xMatters is a Incident Management Software. xMatters offers Safety Management, Real-time Dashboard, Incident Prioritization, Enriched Notifications, Disaster Recovery and many more functionalities.
xMatters is a strong fit if: You require automated workflows and alerts to improve incident response times.; Your organization needs multiple integration options with existing IT systems.. Consider alternatives if: You need highly customizable individual alert preferences, such as alert sounds.; You prefer simple, minimal alerting without complex workflow automation..
Buyers commonly note the following limitations of xMatters: Search function and schedule setup can be confusing; Limited customization for individual alert preferences like sounds; Some UI elements need improvement for easier configuration.
Some top alternatives to xMatters includes Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie and PagerTree.
xMatters offers Free Trial, Freemium, Subscription pricing models
The starting price of xMatters is $16/User/Month
Ready to try it?
Get started with xMatters
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].