8.4
Spot Score
VictorOps Review: Is It The Right Incident Management Software For Your Team?
Best for Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Starts from $5 / User / Month when Billed Yearly
Crowdtap
Craftsy
Myob
EntrustTrusted by many companies including Crowdtap
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for VictorOps
VictorOps is an incident management software tailored for incident response teams, IT triage teams, and on-call engineers in companies with 51-2000 employees. A 4.6/5 rating from 53 reviews indicates broad validation among users, suggesting it effectively meets the needs of its target audience.
VictorOps centralizes the troubleshooting workflow, making it a valuable tool for software engineers and IT workers. Its mobile app enhances the ability to handle incidents, escalations, and alerts on the go, while the platform's extensive integrations and smart alert customization further streamline operations. However, some users express concerns about potential price hikes following its acquisition, which could impact budgeting for teams relying on its services.
Quick facts about VictorOps
What is VictorOps?
VictorOps is incident management software that empowers user to respond better, faster, and smarter. Incidents are created, assigned and communicated through one secure web interface. Data comes together in a single stream, enabling user to better understand systems and teams. It handles alerting, collaboration, and the workflow to give user control over the chaos of real-world production incidents.
Pricing
Starts from $5 / User / Month when Billed Yearly
Free Trial available
Best For
Designed for mid-market and enterprise teams
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Platform
Desktop only — no mobile app
VictorOps Software Demo
VictorOps was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider VictorOps
- Use cases
- DevOps teams, IT operations, Software engineering teams
- Team types
- Incident response teams, IT triage teams
- Company size
- 51-500 employees, 501-2000 employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose VictorOps
Centralizes troubleshooting workflow for software engineers and IT workers
Mobile app enables effective incident handling and escalations remotely
Offers extensive integrations and smart alert customization
Is VictorOps right for you?
Best for DevOps teams needing flexible, integrated incident management with mobile support.
Choose VictorOps if
- You require fine-grained control over team-specific escalation thresholds and workflows.
- Your team values extensive integrations and smart alert customization for efficient incident handling.
- You need a mobile app to manage incidents and escalations remotely and on-the-go.
Consider alternatives if
- You want a minimal, highly simplified incident management tool with low setup complexity.
- Your organization is very small (under 10 employees) with limited IT complexity.
What buyers should know before shortlisting VictorOps
VictorOps stands out as an exceptional platform for DevOps IT triage, offering robust features that streamline incident management and alert handling. The Rules Engine and annotations facilitate efficient troubleshooting, while the timeline interface simplifies navigation and understanding.
Users appreciate the mobile app's convenience, with features like handling incidents and escalations from anywhere. Integration capabilities with various tools and the availability of multiple alert notification methods add to its versatility.
While some users mention slight drawbacks like interface navigation challenges or limited mobile app functionalities compared to the web portal, these are outweighed by the platform's strengths. VictorOps excels in centralizing alerts, providing customizable escalation paths, and enabling real-time incident response.
The platform's ability to tailor alerts using the Transmogrifier feature enhances its adaptability to diverse user needs. Overall, VictorOps proves to be a reliable and effective solution for incident routing, on-call scheduling, and improving communication during critical situations, making it a valuable tool for teams seeking to enhance their incident management processes.
VictorOps pros and cons
- VictorOps pros
Centralizes troubleshooting workflow for software engineers and IT workers
Mobile app enables effective incident handling and escalations remotely
Offers extensive integrations and smart alert customization
- VictorOps cons
Potential price increases following acquisition
User interface can be cluttered and difficult to navigate
Ready to try it?
Get started with VictorOps
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare VictorOps side-by-side with top Incident Management Software alternatives.
What is the pricing of VictorOps?
VictorOps Pricing Plans
Starter
Users: 10
100+ Out-of-the-Box Integrations
ITSM Integrations (ServiceNow, JIRA)
Advanced Splunk Integrations
Unlimited Custom Integrations via REST API
Show more +
Growth
Includes Starter Plan features, plus
Users: Unlimited
Enriched Notifications with Runbooks and Annotations
Enterprise
Includes Growth Plan features, plus
ITSM Integrations (ServiceNow, JIRA)
Similar Incidents
Suggested Responders
Enriched Notifications with Runbooks and Annotations
Show more +
Custom
Includes Enterprise Plan features, plus
Users: Unlimited
VictorOps reviews and ratings
Buyer sentiment
Overall positive sentiment highlights VictorOps' strong incident management capabilities and mobile convenience, tempered by concerns about UI complexity and pricing.
What buyers like
- Ease of incident handling
- Integration capabilities
- Mobile app functionality
Common complaints
- User interface complexity
- Pricing concerns
What users are saying
JS
Justin S
03/03/20
Excellent platform for DevOps IT triage
What do you like best? The Rules Engine is great - I've used annotations to attach runbook articles to our alerts. The timeline interface is simple ...
Read more
RE
Roberto Enrique R
11/05/18
Mobile app is awesome
What do you like best? The ability to handle incidents, escalations and grabbing point duty off my teammates from the mobile app is awesome. Also, ...
Read more
SN
S N
11/05/18
Great alternative to Other DevOps notification platforms
What do you like best? Great alternative to PagerDuty and other similar services. More reasonable pricing. Office telephone call-based alerts. ...
Read more
PW
Peter W
10/20/18
Victor Ops is helping our teams focus
What do you like best? Breadth of integrations couple with the smart way you can tailor alerts using their Transmogrifier What do you dislike? ...
Read more
BA
Brian A
10/11/18
Simple to use, reliable incident management solution!
What do you like best? Both the web and mobile app are fantastic that allow for full control whether you are on a computer, mobile app, or Slack. ...
Read more
JB
Jacques B
10/11/18
On-call engineer - very happy
What do you like best? The fact that VictorOps has an Android app, and can be set for Push, SMS, Email, and Phone call notifications, as well as can ...
Read more
What are the features of VictorOps?
An audit trail is a step-by-step sequential record that offers evidence of a financial transaction's documented history back to its source.…
An incident report is a written record of a specific incident's facts. The report usually pertains to a worksite accident or injury and any…
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
VictorOps security and data handling
Key compliance certifications and security features for IT and security teams evaluating VictorOps.
Certifications
Security features
Developer & data
Alternatives to VictorOps
VictorOps Customers
Crowdtap
Craftsy
Myob
Entrust
VictorOps Support Options
Frequently Asked Questions About VictorOps
Common questions buyers ask before choosing VictorOps.
VictorOps is a Incident Management Software. VictorOps offers Real-time Dashboard, Audit Trail, Incident Reporting and many more functionalities.
VictorOps is a strong fit if: You require fine-grained control over team-specific escalation thresholds and workflows.; Your team values extensive integrations and smart alert customization for efficient incident handling.. Consider alternatives if: You want a minimal, highly simplified incident management tool with low setup complexity.; Your organization is very small (under 10 employees) with limited IT complexity..
Buyers commonly note the following limitations of VictorOps: Potential price increases following acquisition; User interface can be cluttered and difficult to navigate; Mobile app needs improvements for emergency schedule changes.
Some top alternatives to VictorOps includes Freshservice, PagerDuty, Opsgenie, YetiCloud and PagerTree.
VictorOps offers Free Trial, Subscription, Quotation Based pricing models
The starting price of VictorOps is $5/User/Month when Billed Yearly
Ready to try it?
Get started with VictorOps
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
