8.4
Spot Score
Spike.sh Review: Is It The Right Incident Management Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
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Starts from $6.4 / user / month when yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Spike.sh
Spike.sh is an incident management software used by operations, maintenance, and IT support teams in small to medium-sized businesses. With a rating of 2.1/5 from 13 reviews, it suggests mixed feedback, indicating some users find value while others may encounter limitations.
The platform is praised for its user-friendly interface and cost-effective pricing, making it appealing for teams seeking straightforward incident management solutions. However, it lacks advanced features, which may not meet the needs of larger enterprises or more complex operations.
Quick facts about Spike.sh
What is Spike.sh?
Spike.sh is an incident management software platform that allows businesses to manage their work orders, assets, and equipment. With a user-friendly interface and cost effective pricing, Spike.sh offers more flexibility and better software than the competition. The web interface allows for easy configuration, deployment, and integration with other systems.
Pricing
Starts from $6.4 / user / month when yearly
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Spike.sh Screenshots
Spike.sh was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Spike.sh
- Use cases
- Incident management teams, Asset management, Work order coordination
- Team types
- Operations teams, Maintenance teams
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Spike.sh
User-friendly interface
Cost-effective pricing
Easy configuration and deployment
Is Spike.sh right for you?
Best for small to mid-sized teams needing simple, cost-effective incident management.
Choose Spike.sh if
- You need an easy-to-use platform with straightforward configuration and deployment.
- Your team size is under 500 employees requiring flexible but basic incident workflows.
- You prioritize affordable pricing over advanced feature sets and extensive customization.
Consider alternatives if
- Your organization is a large enterprise with complex incident management needs.
- You require deep customization, integrations, or advanced incident management capabilities.
What buyers should know before shortlisting Spike.sh
Spike. sh offers a user-friendly platform for managing work orders and assets.
Its cost-effective pricing and flexibility make it a good choice for businesses looking for straightforward incident management.
Spike.sh pros and cons
- Spike.sh pros
User-friendly interface
Cost-effective pricing
Easy configuration and deployment
- Spike.sh cons
Low overall user rating (2.1/5)
Limited customer feedback and reviews
Ready to try it?
Get started with Spike.sh
Start your free trial — no credit card required.
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Compare Spike.sh side-by-side with top Incident Management Software alternatives.
What is the pricing of Spike.sh?
Spike.sh Pricing Plans
Starter
$7
/user/month
Alerting and On-Call for small teams and early stage startups
What's included?
100 Total alerts on Phone
SMS
WhatsApp and Telegram alerts
Show more +
Business
$14
/user/month
Incident Management
Response and Insights
Everything in Starter plan
and
Unlimited Alerts on Phone
Show more +
Enterprise
Custom
Priority Support Custom Requirements for larger teams
Everything in Business plan
and
SSO
Priority support
Show more +
Spike.sh reviews and ratings
Buyer sentiment
Users appreciate the ease of use and pricing but express dissatisfaction with feature limitations and overall performance.
What buyers like
- Ease of use
- Affordable pricing
- Simple deployment
Common complaints
- Limited features
- Low user satisfaction
What are the features of Spike.sh?
An app or software sends out alerts, which are actionable and content-rich push notifications. These alerts can be for various reasons, incl…
An audit trail is a step-by-step sequential record that offers evidence of a financial transaction's documented history back to its source.…
Auto-Assign (Incidents) is an innovative software feature designed to streamline and automate the process of assigning incidents to team mem…
Automations refer to the use of technology to automate and streamline repetitive tasks and processes. It is a feature commonly seen in vario…
Collaboration has received a lot of attention in the marketing world recently. It's taking off in a big way but still has many questions sur…
Enriched Notifications is a feature that enhances the traditional notifications on various software platforms. These notifications provide u…
Incident prioritization is a key feature of software that helps organizations effectively manage and respond to incidents in a timely and ef…
An incident report is a written record of a specific incident's facts. The report usually pertains to a worksite accident or injury and any…
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
Organizations use social media to communicate their stories, engage with audiences, and grow their influence. Successful social media respon…
Root-cause diagnosis is a powerful and essential feature of software that helps users identify the underlying cause of a problem or issue. T…
The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all p…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Spike.sh security and data handling
Key compliance certifications and security features for IT and security teams evaluating Spike.sh.
Developer & data
Alternatives to Spike.sh
Spike.sh Support Options
Frequently Asked Questions About Spike.sh
Common questions buyers ask before choosing Spike.sh.
Spike.sh is a Incident Management Software. Spike.sh offers Auto-Assign (Incidents), Real-time Dashboard, Root-cause Diagnosis, Incident Prioritization, Enriched Notifications and many more functionalities.
Spike.sh is a strong fit if: You need an easy-to-use platform with straightforward configuration and deployment.; Your team size is under 500 employees requiring flexible but basic incident workflows.. Consider alternatives if: Your organization is a large enterprise with complex incident management needs.; You require deep customization, integrations, or advanced incident management capabilities..
Buyers commonly note the following limitations of Spike.sh: Low overall user rating (2.1/5); Limited customer feedback and reviews; Potential lack of advanced features.
Some top alternatives to Spike.sh includes Freshservice, PagerDuty, YetiCloud, Amixr and ResQ.
Spike.sh offers Free Trial, Subscription pricing models
The starting price of Spike.sh is $6.4/user/month when yearly
Ready to try it?
Get started with Spike.sh
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].