8.5
Spot Score
BigPanda Review: Is It The Right Incident Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2
ISO 27001BigPanda offers custom pricing plan
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SpotSaaS Analysis for BigPanda
BigPanda is an incident management software primarily used by IT operations teams and incident response teams within medium businesses and large enterprises. A 4.0/5 rating from 90 reviews indicates it is broadly validated, with users generally satisfied but noting room for improvement.
BigPanda excels in providing alert correlation, which helps IT teams quickly identify root causes and reduce resolution times. Its user-friendly interface and dashboard also enhance incident management, making it easier for teams to collaborate across functions. However, users report occasional bugs that can cause temporary frustrations, highlighting the need for timely resolutions.
Quick facts about BigPanda
What is BigPanda?
BigPanda is a incident management software. This innovative software helps businesses collaborate, communicate and act faster to resolve critical incidents and increase business resiliency. Whether it is a workplace violence event, workplace emergency, or a flood emergency, BigPanda helps manage critical incidents quickly and efficiently.
Pricing
BigPanda offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRISO 27001SSO & MFA supported
Data residency:Global
BigPanda Software Demo
BigPanda was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider BigPanda
- Use cases
- IT incident management, Critical incident response, Business continuity teams
- Team types
- IT operations teams, Incident response teams
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose BigPanda
Alert correlation to quickly identify root causes and reduce resolution time
User-friendly interface and dashboard for incident management
Facilitates cross-team collaboration and unified incident escalation
Is BigPanda right for you?
Best for IT teams needing fast, collaborative critical incident management.
Choose BigPanda if
- You require strong alert correlation to quickly identify root causes.
- Your teams need a unified platform for cross-team incident escalation.
- You are a medium or large enterprise with flexible, configurable workflows.
Consider alternatives if
- You need extensive report customization and calendar integrations.
- You want a simple, out-of-the-box solution with minimal learning curve.
What buyers should know before shortlisting BigPanda
BigPanda has garnered positive reviews over the past year for its significant strengths in alert correlation, incident management, and monitoring capabilities. Users appreciate how it accelerates monitoring and alerting processes, allowing for quick root cause identification and resolution.
The tool's user-friendly interface, dashboard functionalities, and cross-team collaboration features have been highlighted as key positives by reviewers. While some users have mentioned areas for improvement, such as enhanced customization options and better integration capabilities, these are minor shortcomings compared to the overall benefits provided by BigPanda.
The tool's ability to unify incident and alert management, automate workflows, and streamline ticketing processes are all contributing to its positive impact on organizations' efficiency and productivity. In summary, BigPanda stands out as a valuable asset for businesses looking to enhance their incident management workflows, reduce noise, and improve alert handling processes.
Its intuitive interface, automation functions, and data correlation capabilities make it a reliable tool for optimizing monitoring and resolution tasks.
BigPanda pros and cons
- BigPanda pros
Alert correlation to quickly identify root causes and reduce resolution time
User-friendly interface and dashboard for incident management
Facilitates cross-team collaboration and unified incident escalation
- BigPanda cons
Occasional bugs causing temporary frustrations
Limited customization options such as report integration and calendar view
Ready to try it?
Get started with BigPanda
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare BigPanda side-by-side with top Incident Management Software alternatives.
What is the pricing of BigPanda?
BigPanda uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
BigPanda reviews and ratings
Buyer sentiment
Overall positive sentiment highlights BigPanda's effective alert correlation and incident management, though some users note areas for improvement in customization and usability.
What buyers like
- Alert correlation
- User-friendly interface
- Cross-team collaboration
Common complaints
- Bugs and stability issues
- Limited customization options
What users are saying
AU
Anonymous User
02/01/23
"BigPanda has helped accelerate our monitoring and alerting capabilities greatly."
What do you like best about BigPanda? The alert correlation assists our support teams to be able to quickly and easily identify the root cause, ...
Read more
JK
Juli K
11/29/22
"A tool that we need for the complete management and issuance of tickets"
What do you like best about BigPanda? BigPanda makes it easy for users to respond through its friendly and well-designed interface; I also liked the ...
Read more
AU
Anonymous User
11/28/22
"Great experience in integrating the tool for everyday business usage."
What do you like best about BigPanda? I like the cross-team capabilities in regards to managing multiple high impact incidents while keeping everyone ...
Read more
JS
Jaspreet S
11/25/22
"BigPanda - An Effective and Efficient NOC Monitoring Tool"
What do you like best about BigPanda? 1) BigPanda aggregates data from inbound tools such as Icinga, ThousandEyes, Prometheus, Jira, and others. ...
Read more
AU
Anonymous User
11/25/22
"Best Incident Management Workflow"
What do you like best about BigPanda? BigPanda allows us to unify our incident and alert management. With the included automation, we can escalate ...
Read more
AA
Amaresh A
11/25/22
"It was very informative and context oriented. Thanks so much for arranging interactive session."
What do you like best about BigPanda? It helps in Noise reduction, Event correlation/suppression and deduplication. Thanks for doing that. What do you ...
Read more
What are the features of BigPanda?
Auto-Assign (Incidents) is an innovative software feature designed to streamline and automate the process of assigning incidents to team mem…
Enriched Notifications is a feature that enhances the traditional notifications on various software platforms. These notifications provide u…
An incident report is a written record of a specific incident's facts. The report usually pertains to a worksite accident or injury and any…
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…
Root-cause diagnosis is a powerful and essential feature of software that helps users identify the underlying cause of a problem or issue. T…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
BigPanda security and data handling
Key compliance certifications and security features for IT and security teams evaluating BigPanda.
Certifications
Security features
Developer & data
Alternatives to BigPanda
BigPanda Customers
Rise Broadband
TiVo
Autodesk
Seminconductor
BigPanda Support Options
Frequently Asked Questions About BigPanda
Common questions buyers ask before choosing BigPanda.
BigPanda is a Incident Management Software. BigPanda offers Auto-Assign (Incidents), Real-time Dashboard, Root-cause Diagnosis, Enriched Notifications, Incident Reporting and many more functionalities.
BigPanda is a strong fit if: You require strong alert correlation to quickly identify root causes.; Your teams need a unified platform for cross-team incident escalation.. Consider alternatives if: You need extensive report customization and calendar integrations.; You want a simple, out-of-the-box solution with minimal learning curve..
Buyers commonly note the following limitations of BigPanda: Occasional bugs causing temporary frustrations; Limited customization options such as report integration and calendar view; Steep learning curve for AI features impacting initial usability.
Some top alternatives to BigPanda includes Freshservice, PagerDuty, Opsgenie, Moogsoft and InsightOps.
BigPanda offers Quotation Based pricing model
The starting price is not disclosed by BigPanda. You can visit BigPanda pricing page to get the latest pricing.
Ready to try it?
Get started with BigPanda
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
